4.1 out of 5

"Great size bed. Just lucky there were two TV in the room, because the one in the sitting area had no TV cable going to the TV. Then woke up in the mor ... " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

Comfort Inn Robert Towns puts you in the heart of Townsville, within a 20-minute stroll of Queens Gardens and Museum of Tropical Queensland. Highlights at this hotel include 2 outdoor swimming pools, a restaurant, and free self parking.

Free WiFi, LCD TVs, and coffee/tea makers are featured in all 47 rooms. Fridges, microwaves, and room service make in-room dining convenient, and minibars provide refreshments. Additionally, free newspapers, ceiling fans, and phones are available.

The restaurant, Granite Bar, serves American cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness centre, kids' swimming pool, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM. There's also RV/bus/truck parking, along with the convenience of a free airport shuttle.

Places within a 30-minute walk of this 4-star Townsville hotel include ReefHQ Aquarium and Magnetic Island Ferry Terminal.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$75 per night

Twin Room (Pet Friendly)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Comfort Inn Robert Towns ratings based on 153 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn Robert Towns

Everyone (103) Couples (31) Business (2) Family (16)
5 out of 5
Stayed at the facility for 8 nights, all things to do with the room were fine as per positive ratings above. Requested a ground floor unit and it was granted. Swimming pool and BBQ area well kept and maintained. Parking in the quadrangle was a bit confused at times, but understandable, and Terry became parking Marshall at times. Thanks. Great value for the $ outlay. We will be back in April. Bob and Jeanne

Posted by on 17 Jan 2019

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Comment from Hotel Management

17 Jan 2019 by KIRSTY

THANKS FOR YOUR POSITIVE FEEDBACK, WE APPRECIATE YOUR COMMENTS. WE HOPE TO SEE YOU AGAIN.

4 out of 5

Posted by on 14 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by kirsty

thanks for your review rating, we appreciate your feedback. hope to see you again.

5 out of 5
Fantastic staff clean rooms close to activities and restaurants

Posted by on 6 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by kirsty

thanks for taking the time to review, we appreciate your comments.

2 out of 5
Old hotel so did not expect much but a few items that need rectifying in room. - Sink leaked and had to have a bucket under plug. -Air Con either undersized or needed to be regassed as ineffective when 4 people were in room. -General cleanliness was poor Staff were good but let down by the hotel itself

Posted by on 3 Jan 2019

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Comment from Hotel Management

4 Jan 2019 by kirsty

thanks for taking the time to review. we appreciate your feedback. we are in the process of upgrading all rooms, we hope to see you again so we can provide a more pleasant experience.

4 out of 5

Posted by on 3 Jan 2019

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Comment from Hotel Management

4 Jan 2019 by kirsty

thanks for your rating, we appreciate your feedback.

3 out of 5
Good location, friendly staff, affordable, good recreation area.

Posted by on 25 Dec 2018

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Comment from Hotel Management

27 Dec 2018 by kirsty

thanks for your positive review, we appreciate your feedback

4 out of 5
Close to walk up Castle Hill and close to CBD. Good value.

Posted by , from Queensland on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by kirsty

thanks for taking the time to review our property we appreciate all feed back we hope to see you again

4 out of 5
Close to centre of town. Pool was nice. Room clean and the balcony was nice.

Posted by , from Australia on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by kirsty

we appreciate your positive feed back happy to hear you enjoyed your stay we do hope to see you again

4 out of 5
Close to the city and wonderful views of the Chapel on the hill opposite.

Posted by , from Mareeba Qld on 1 Nov 2018

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Comment from Hotel Management

2 Nov 2018 by kirsty

thanks for taking the time to review comfort inn we appreciate you positive feed back hope to see you again

5 out of 5
Close to the city. Very convenient and comfortable

Posted by , from Cairns on 30 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by kirsty

thanks for your positive review, we appreciate your feed back, we hope to see you again.

About the Comfort Inn Robert Towns

Location 261 Stanley Street, Townsville, QLD 4810

Property Features

As a guest of Comfort Inn Robert Towns, you'll find 2 the outdoor swimming pools, a fitness centre, and a kid's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Comfort Inn Robert Towns also features a BBQ, laundry facilities, and express check-in. A roundtrip airport shuttle is free (available on request). Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • BBQ grill(s)
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Townsville, QLD (TSV) (6.4 km / 4 mi)
  • Train station: Townsville Station (1.7 km / 1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Comfort Inn Robert Towns offers 47 forms of air-conditioned accommodation with minibars and free newspapers. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Fridge
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:30 AM and 8:30 AM.

Granite Bar – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 1 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 6 AM until 9:30 PM
If you are planning to arrive after 9:30 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request from 7:30 AM to 7:30 PM. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 6 AM - 9:30 PM
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 7:30 AM to 7:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 kg)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10.00 and AUD 20.00 for adults, and AUD 10.00 and AUD $22 for children (approximately)
  • Pet fee: AUD 1 per accommodation, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • On-site credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Townsville
  • Comfort Inn Robert Towns
  • Comfort Inn Townsville
  • Townsville Comfort Inn

You should know

  • Comfort Inn Robert Towns offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).