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Emerald Hotel

4.5 star property
Luxury hotel connected to the convention centre in Gisborne with free parking

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Emerald Hotel

Photo gallery for Emerald Hotel

View from property
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Apartment, 2 Bedrooms | Balcony
Reception

Overview of Emerald Hotel

Reviews
8.2

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Popular LocationThe Rivers Restaurant and Bar1 min walk
  • Popular LocationThe Sushi Shop2 min walk
  • Popular LocationDome Cinema2 min walk
  • Popular LocationJust Thai Cuisine3 min walk

Room options

View all photos for Junior Suite

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bath and shower
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Separate bathtub and shower, free toiletries, hair dryer, towels

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Separate bath and shower
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Executive Suite, River View

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bath and shower
Private bathroom
Hairdryer
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, Pool View

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bath and shower
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bath and shower
Private bathroom
Hairdryer
  • Sleeps 5
  • 2 Single Beds

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The price is AU$221
for 1 night
includes taxes & fees
2 May - 3 May
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About the area

Gisborne

Emerald Hotel places you in the centre of Gisborne, connected to the convention centre and within a short 5-minute stroll of Te Tauihu Turanga Whakamana and Longbush Wines. Highlights at this luxury hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Nick's Bistro, is open for breakfast and dinner. Enjoy the gym, hot tub, seasonal outdoor swimming pool and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7 AM and 9 AM. .Sights within a 10-minute walk of this 4.5-property class Gisborne hotel include Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Tairawhiti Museum - 8 min walk
  • Gisborne Harbour - 11 min walk
  • Eastwoodhill Arboretum - 17 min walk
  • Kaiti Hill - 19 min walk
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • Ballance Street Bistro & Bar - 2 min drive
  • Bollywood Star Indian Tandoori Restaurant - 13 min walk
  • Morrell's Artisan Bakery - 17 min walk
  • McDonald's - 6 min walk
  • Burger King - 10 min walk

About this property

Emerald Hotel

Luxury hotel connected to the convention centre in Gisborne with free parking
Emerald Hotel offers its guests a seasonal outdoor pool, a spa tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the luxury Emerald Hotel. Self parking is free.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Emerald Hotel offers 49 accommodations with DVD players and free newspapers. Flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Afrikaans, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM–9 AM for a fee: NZD 22 for adults and NZD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nick's Bistro

Things to do

  • Gym
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • Free cot
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately NZD 22.00 for adults and from NZD 15.00 for children
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

What is the cancellation policy at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emerald Hotel?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at Emerald Hotel on 21 Apr 2024 start from AU$182.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Emerald Hotel?

Yep, Emerald Hotel has a free self car park.

Are there any beaches close to Emerald Hotel?

The closest beach to Emerald Hotel is Midway Beach (2.4 km).

Does Emerald Hotel have a pool?

Emerald Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from November to March.

Is Emerald Hotel family-friendly?

You bet! With amenities like kids' meals, as well as free infant beds in the guestrooms, it's no surprise Emerald Hotel is a hit with families.

Does Emerald Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Emerald Hotel?

No, Emerald Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Emerald Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Emerald Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Emerald Hotel?

No, pets are not allowed.

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 238 out of 593 reviews" "
Rating 8 - Good. 223 out of 593 reviews" "
Rating 6 - Okay. 88 out of 593 reviews" "
Rating 4 - Poor. 33 out of 593 reviews" "
Rating 2 - Terrible. 11 out of 593 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Curley

Liked: Cleanliness, staff & service
Lisa the manager was amazing she made our stay extra special. Our room was lovely thanks to Lisa for the upgrade. I recommend staying here.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good size room overlooking the river. This was a good spot handy to the main Street.
Stayed 1 night in Mar 2024

8/10 Good

pete

Travelled with partner
Liked: Cleanliness, staff & service
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
Stayed 2 nights in Feb 2024

6/10 Okay

Chris

Business traveller
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Stayed 1 night in Mar 2023

2/10 Terrible

Yvonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Stayed 2 nights in Feb 2023

8/10 Good

Jolene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great location. Unfortunately, quite run down.

4/10 Poor

Ngarangi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to town and pool although needing work was good for the hot days we had
Stayed 3 nights in Feb 2023

4/10 Poor

Stella

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
Stayed 2 nights in Feb 2023

6/10 Okay

M J

Business traveller
Disliked: Cleanliness
Good meets bad
Suite booked was quite large so nice there,had a river view, Room was well presented but carpets dirty/stained. hotel.com says in description up to 2 under 12 stay free using existing bedding, but we were charged -almost $50 for an extra quest we didn’t have. Unless you want to eat out every night there are no cooking facilities, pool looked well used and could do with some updates, Hallways are large but boring, no character. Dark and gloomy on a night with the low level lighting. Stairwells well lit but again all ver plain and hospital like. Asked for a cot in booking but was not confirmed or queried so communication was poor.
Stayed 2 nights in Jan 2023

4/10 Poor

Benjamin

Business traveller
Disliked: Property conditions & facilities
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.