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4.6 out of 5

"Had an issue with our room not being serviced, two out of the four nights we stayed. When this was raised with staff, still wasn't tended to - not ac ... " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at The Westin Melbourne. Within steps you'll find Collins Street and Bourke Street Mall within a short 5-minute stroll. Highlights at this hotel include a restaurant, an indoor swimming pool, and a 24-hour gym.

The restaurant, Allegro, is open for breakfast and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with breakfast and brunch. Business travelers can take advantage of 4 meeting rooms, a 24-hour business center, and conference space. Additionally, you'll find free WiFi in public areas, a sauna, and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Central and Melbourne Arts Centre.

Standard Room, 1 King Bed (Westin King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$291* Per night/room 1 Apr. - 2 Apr.

Room, 1 King Bed (Westin Workout)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Westin Accessible King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds (Westin Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 2 Double Beds (Westin Accessible Double)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, City View (City View King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Melbourne ratings based on 380 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Melbourne

Everyone (270) Couples (58) Family (44)
3 out of 5
Had an issue with our room not being serviced, two out of the four nights we stayed. When this was raised with staff, still wasn't tended to - not acceptable, especially given the considerable price paid for the stay.

Posted by on 25 Feb. 2024

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3 out of 5
I had great stay… the checkin staff were super lovely and polite. The room was comfortable, but dated. Furniture was chipped and the was a lack of PowerPoints in the room. I was (unpleasantly) surprised to see a pair of men’s underwear in the bin near the desk that were obviously missed when the room was being cleaned after the last guest…

Posted by on 18 Feb. 2024

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1 out of 5

Posted by on 8 Feb. 2024

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5 out of 5

Posted by on 10 Jan. 2024

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5 out of 5
Very central and luxurious

Posted by on 30 Dec. 2023

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4 out of 5
Sheet doesn’t cover the whole bed No hot water in the bath

Posted by on 21 Dec. 2023

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5 out of 5

Posted by on 21 Dec. 2023

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5 out of 5
We had an awesome time.

Posted by , from Wangaratta on 2 Dec. 2023

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5 out of 5

Posted by on 7 Sep. 2023

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4 out of 5
the western was really great stay, staff very friendly and helpful

Posted by on 26 Aug. 2023

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Property Features

The Westin Melbourne offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 4 meeting rooms. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury The Westin Melbourne. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 262 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.5 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.9 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Melbourne offers 262 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Allegro - This restaurant serves breakfast and dinner.

Lobby Lounge - This lobby lounge serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Westin Melbourne offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 110.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 45–65 for adults, and AUD 25–50.00 for children
  • Airport shuttle fee: AUD 125.00 per vehicle (one-way, maximum occupancy 0)
  • Valet parking fee: AUD 65.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 110.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Westin
  • Westin Hotel Melbourne
  • Westin Melbourne
  • Westin Melbourne Hotel
  • The Westin Melbourne Hotel Melbourne
  • The Westin Melbourne Hotel
  • The Westin Melbourne Melbourne
  • The Westin Melbourne Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.