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4.6 out of 5

"We booked the Swisshotel again because of the high quality of everything that makes a great Hotel,I travel to Sydney frequently for medical appointmen ... " More

By a verified traveller on Sun 02 Sep 2018

Hotel Description

A luxury stay in the heart of Sydney awaits you at Swissotel Sydney. Within steps you'll find Westfield Shopping Centre and Queen Victoria Building. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Coffee/tea makers, safes and hairdryers are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Business travellers can take advantage of a business centre and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Sydney Tower and Strand Arcade.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$186 per night

Signature Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Advantage Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swissotel Sydney ratings based on 991 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Sydney

Everyone (811) Couples (82) Business (14) Family (75) Other (1)
5 out of 5
Great location rooms clean and quiet comfy beds helpful staff

Posted by on 26 May 2019

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5 out of 5

Posted by on 24 May 2019

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3 out of 5
Great location but despite request we were placed in lower level room that looked directly at cooling tower. No point even opening curtains. Chose this hotel for its location but wouldn’t stay here again.

Posted by on 24 May 2019

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5 out of 5
We received an early Check in as we had just got back from an overseas flight, this was much appreciated. The porters did a great job having our bags up in the room when we arrived, as well as holding them until later on the day we left Sydney. These are small but very useful services that make the stay enjoyable. Room service was prompt and of good quality.

Posted by on 21 May 2019

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Comment from Hotel Management

21 May 2019 by NJ

Dear Wotif, Thank you for taking the time to review Swissôtel Sydney. We are glad to know that you enjoyed your stay with us and we hope to see you again in the near future. Yours sincerely, Swissôtel Sydney

5 out of 5
Great location. Helpful staff. Comfortable room...

Posted by on 20 May 2019

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Comment from Hotel Management

21 May 2019 by NJ

Dear Valued Guests, Thank you for taking the time and trouble to complete a survey following your stay at Swissôtel Sydney. We are delighted to know that you enjoyed your stay with us and we look forward to welcome you again in the near future. Sincerely, Swissôtel Sydney

5 out of 5
Loved our balcony room. Our room was beautiful. Loved being able to have in room Dining. Staff were wonderful. Concierge and Valet staff incredible. Location so central to everything Looking forward to our next stay. Everything was so perfect.

Posted by on 19 May 2019

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5 out of 5
All in all a terrific stay and the staff were both friendly and professional parking was the only downside but what would you expect in the middle of the cbd would definitely stay again

Posted by on 12 May 2019

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Comment from Hotel Management

21 May 2019 by NJ

Dear Valued Guest , We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our other team members. Thank you again for sharing your experience, and we very much look forward to welcome you again in the near future. Yours sincerely, Swissôtel Sydney

5 out of 5
The room was spotless, spacious & comfortable. All the staff are extremely polite & friendly & the service is terrific. The food in the restaurant & room service is delicious. It’s very central to everything in the city.

Posted by on 6 May 2019

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5 out of 5

Posted by on 6 May 2019

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5 out of 5
Love the pool. Great staff. Great rooms. The perfect in the city Haven.

Posted by on 5 May 2019

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Comment from Hotel Management

21 May 2019 by NT

Dear Valued Guest, Thank you for taking the time to review Swissôtel Sydney. We are glad to know that you enjoyed your stay with us and we hope to see you again in the near future. Yours sincerely, Swissôtel Sydney

Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a limo/town car service are available. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.9 km / 11.1 mi)
  • Train station: Sydney Circular Quay Station (1.7 km / 1.1 mi)
  • Metro station: Town Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Jpb – This restaurant specialises in local cuisine and serves breakfast and dinner.

Crossroads – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Spa Services

  • Number of treatment rooms 4

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the property using the information on the reservation confirmation received after booking.

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 44 for adults and AUD 16 for children (approximately)
  • Self-parking fee: AUD 45.00 per day
  • Valet parking fee: AUD 80 per day (in/out privileges)
  • Rollaway bed fee: AUD 75.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Hotel
  • Swissotel Sydney
  • Swissotel
  • Swissotel Sydney Hotel Sydney
  • Swissotel Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.