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Shangri-La Hotel, Sydney

Hotel Class
5 out of 5



4.5 / 5Wonderful
3,765 reviews


  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa


What's nearby

  • Popular Location
    The Big Dig Archaeology Education Centre
    2 min walk
  • Popular Location
    Museum of Contemporary Art
    4 min walk
  • Popular Location
    Sydney Observatory
    6 min walk
  • Airport
    Sydney, NSW (SYD-Kingsford Smith Intl.)
    23 min drive

Choose your room

Book online or call:

1800 796 370

Your dates need to occur after 2019-10-19. Try updating your dates to see prices for your trip.

    About this area

    The Rocks

    In the city center and near a metro station, Shangri-La Hotel, Sydney is in an area with good airport proximity and shopping. Sydney Opera House and Capitol Theatre are cultural highlights, and some of the area's activities can be experienced at Circular Quay and Overseas Passenger Terminal. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Our guests appreciate the hotel's central location for the sightseeing. It's also convenient to public transportation: Wynyard Station is 6 minutes by foot and Martin Place Station is 14 minutes.

    What's nearby

    • Popular Location
      The Big Dig Archaeology Education Centre - 2 min walk
    • Popular Location
      Museum of Contemporary Art - 4 min walk
    • Popular Location
      Circular Quay - 4 min walk
    • Popular Location
      The Rocks Markets - 6 min walk
    • Popular Location
      Sydney Observatory - 6 min walk

    Getting around

    • Wynyard Station - 6 min walk
    • Sydney Circular Quay Station - 7 min walk
    • Sydney, NSW (SYD-Kingsford Smith Intl.) - 23 min drive

    About this property

    Shangri-La Hotel, Sydney

    Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 564 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi, free wired Internet, and TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars, and premium bedding.

    Property amenities


    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Valet parking: AUD 58 per night
    • Roundtrip airport shuttle (surcharge)
    • Limo/town car service

    Food and drink

    • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: AUD 42 per person
    • 2 restaurants and 1 coffee shop/café
    • 1 bar
    • 24-hour room service

    Things to do

    • Fitness center
    • Full-service spa
    • Indoor pool
    • Sauna
    • Shopping
    • Spa tub

    Family friendly

    • Dry cleaning service
    • Free cribs/infant beds
    • Indoor pool
    • In-room child care (surcharge)
    • Laundry facilities
    • Rollaway/extra beds (surcharge)


    • ATM/banking services
    • Ballroom
    • Elevator
    • Free newspapers in lobby

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • Chinese
    • English
    • Japanese

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference space (20452 square feet)


    • Terrace


    • 6 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - prenatal
    • Massage - Swedish
    • Massage/treatment rooms
    • Sauna
    • Spa open daily
    • Spa tub


    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Roll-in shower


    • Smoke-free property

    Room amenities


    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Hypo-allergenic bedding
    • Pillow menu
    • Premium bedding
    • Rollaway/extra beds (surcharge)


    • Bathrobes
    • Designer toiletries
    • Hair dryer
    • Separate bathtub and shower


    • Pay movies
    • Premium channels
    • Satellite channels
    • TV

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Minibar


    • Connecting rooms available
    • Desk
    • Free newspapers
    • In-room massage
    • Iron/ironing board (on request)
    • Laptop-compatible safe
    • Slippers
    • Turndown service

    Nearby activities


    • Bicycle rentals
    • Golfing
    • Hiking/biking trails


    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    View was amazing, the rest of the room was meh

    The view - AMAZING and as expected. Other than that, this room was way overpriced for what we got. The tv made a super loud noise when you turned it on and off (so if you wanted to use it for light sound when you go to bed it would wake up your partner) - and an annoying message kept popping up at the bottom about an input interruption when we were trying to watch the news. The robes were scratchy. The bathtub had stains in it, looked like oil or something, we couldn't get it off. The lights in the bathroom were connected so they were either all on or all off, I wanted to relax in the tub and it was impossible because it was way too bright. The bed was ok and clean, but not the best sleep I've had. The elevator was amazing and fast. The breakfast was also good, we got a la carte. We got a similar room in Las Vegas and it was amazing and not as expensive - so was expecting the same quality here with the ratings so high - overall it was meh. Location was pretty good, walking distance to the ferry, observatory, opera house and royal botanic gardens. Oh and tons in the mini bar but no coffee in our room. If I didn't get this room specifically to get a time-lapse video of the harbour I would have asked for a different room.

    Stayed 4 nights in Oct. 2019

    5/5 Excellent

    Great location

    Amazing hotel with great location. Service not as great as usual

    Stayed 1 night in Oct. 2019

    4/5 Good

    Efforts made to allow us to have early check in and a staff member proactively sought us out when she noticed we were tired whilst waiting, quickly updating us. Horizon club staff are a credit to the hotel, looking after guests with a genuine approach, including bringing me out a plate of pastries when I had missed breakfast.

    Stayed 1 night in Oct. 2019

    4/5 Good

    I reserved an opera view room for almost $400 when. I checked in they told me my room was on 6th flor but if I wanted a really good view it would cost me $40/night more, annoying. Lot of small things bugged me long wait for elevators, had to ask for water glasses and then next day the maids removed them. After first nite they took one of our robes and had to ask for another Toilet didn’t flush properly had to ask to get it fixed. Not a 5 star experience.

    Stayed 3 nights in Oct. 2019

    5/5 Excellent

    I like the Shangri La chain. Clean, beautiful, and soothing. The one in Sydney has beautiful rooms facing the Opera House. I would like them to upgrade their lounge area sofas and chairs. It’s too much brown in terms of the color scheme. The room itself was a combination of light grey and blue. It was beautiful. I wonder why they don’t match their lounge better. Their bar on the 36th floor is a must. The view and the food are excellent! You cannot miss it!

    Stayed 1 night in Oct. 2019

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