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4.6 out of 5

"Perfect views. Easy to get around. Great location " More

By a verified traveller on Thu 30 Aug 2018

Hotel Description

A luxury stay in the heart of The Rocks awaits you at Shangri-La Hotel, Sydney. Within just a 10-minute stroll, you'll find Sydney Observatory and Museum of Contemporary Art. Highlights at this romantic hotel include 2 restaurants, a full-service spa and an indoor swimming pool.

TVs with satellite channels are featured in all 565 rooms, and you can enjoy free WiFi, free wired Internet and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and pillow menus invite a good night's rest. Additionally, separate bathtubs and showers, coffee/tea makers and free newspapers are available.

A relaxing visit to CHI The Spa can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and spa tub. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre, spa tub and sauna. 20452 square feet (1900 square metres) of event facilities include conference rooms, and other business amenities include limo/town car service. Plus you'll find free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star The Rocks hotel include The Rocks Markets and Circular Quay.

Deluxe Darling Harbour 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$213 per night

Horizon, Sydney Harbour Suite, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Sydney Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel, Sydney ratings based on 1,115 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel, Sydney

Everyone (651) Couples (394) Business (1) Family (67)
5 out of 5
The staff made all the difference! Outstanding service.

Posted by on 18 May 2019

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5 out of 5

Posted by on 16 May 2019

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5 out of 5

Posted by on 16 May 2019

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5 out of 5
Beautifully designed and spacious rooms. Gorgeous amenities - L’Occitane. Indoor pool and spa well kept.

Posted by on 16 May 2019

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5 out of 5

Posted by on 13 May 2019

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4 out of 5
good, too long to get served in lobby bar. Room nice although 7th floor view of darling harbour is a stretch

Posted by on 13 May 2019

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5 out of 5
our experience was amazing, we would definitely stay at the Shangri-La again, and highly recommend it

Posted by on 12 May 2019

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3 out of 5
The bathroom. The rooms are well kept. Restaurant facilities lack of food options.

Posted by on 9 May 2019

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5 out of 5
Service excellent! Facilities excellent! Location very close to CBD!

Posted by on 6 May 2019

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5 out of 5
The staff were marvelous, no matter where we went. The soft furnishings were a little tired but nonetheless we enjoyed our stay at Shangri-La very much

Posted by on 3 May 2019

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Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 20452 square feet (1900 square metres) and includes conference rooms. A fitness centre, a sauna, and spa services are also featured at the luxury Shangri-La Hotel, Sydney. For a fee, parking is available. This 5-star The Rocks hotel is smoke free.

  • 565 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 20452 sq ft of conference space
  • 1900 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.5 km / 10.9 mi)
  • Train station: Sydney Circular Quay Station (1.4 km / 0.8 mi)
  • Metro station: Wynyard Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 565 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Hotel, Sydney has 2 restaurants on site.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests must contact this property in advance to reserve a rollaway bed for travel December 30, 2018-January 2, 2019 (surcharge applies). Contact the property using the information on the reservation confirmation received after booking.

This property enforces a strict dress code in Blu Bar on 36 restaurant. For details, please contact the property using the number provided on the booking confirmation email.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 250.00.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 42 per person (approximately)
  • Valet parking fee: AUD 58 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Hotel Sydney
  • Shangri-La Sydney The Rocks
  • Shangri-La Sydney

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.