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4.7 out of 5

"A very good room with a sensational view. Overall a successfull stay. The fridge did not seal and the microwave did not work. No instructions on how ... " More

By a verified traveller on Wed 27 Mar 2024

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Pullman Quay Grand Sydney Harbour. You'll be within steps of Government House and within a short 5-minute stroll of Circular Quay. Highlights at this hotel include a restaurant, an indoor swimming pool, and in-room kitchens.

The restaurant, Q dining, serves international cuisine and is open for breakfast, lunch, and dinner. Hacienda Sydney Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, spa tub, sauna, and pool loungers. Business amenities include meeting rooms, conference space, and a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Customs House and Museum of Sydney.

Apartment, 1 Bedroom, Garden View

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$370* Per night/room 22 Apr. - 23 Apr.

Deluxe Apartment, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Apartment, 1 Bedroom, Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Harbour View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Garden View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Pullman Quay Grand Sydney Harbour ratings based on 393 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Quay Grand Sydney Harbour

Everyone (180) Couples (134) Family (63)
4 out of 5
A very good room with a sensational view. Overall a successfull stay. The fridge did not seal and the microwave did not work. No instructions on how to operate appliances. Bed side lights are not adjustable and are therefore not convenient for reading in bed. Restaurant has limited gluten free offering for those with Coeliac Disease.

Posted by on 27 Mar. 2024

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5 out of 5
Great hotel

Posted by on 23 Mar. 2024

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Comment from Hotel Management

24 Mar. 2024 by Pullman Quay Grand Management Team

Dear Emily, thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

5 out of 5
Perfect location in Sydney Harbour

Posted by on 28 Feb. 2024

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Comment from Hotel Management

19 Mar. 2024 by Pullman Quay Grand Management Team

Dear Laura, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

1 out of 5

Posted by on 14 Jan. 2024

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Comment from Hotel Management

19 Mar. 2024 by Pullman Quay Grand Management Team

Dear Dean,Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Quay Grand Management Team

5 out of 5
The rooms are awesome for a family and staff always friendly and helpful.

Posted by on 30 Dec. 2023

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5 out of 5
Great accommodation in wonderful location.

Posted by on 16 Nov. 2023

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5 out of 5
The on-site restaurant was very dirty…. Food not cleaned up that had been dropped on the floor…otherwise all good

Posted by on 17 Oct. 2023

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5 out of 5
We enjoyed our stay, so easy to go to the opera house for the show we watched walking distance. So many food options to pick from.

Posted by on 26 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Pullman Quay Grand Management Team

Dear Lee, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

5 out of 5

Posted by on 26 Sep. 2023

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5 out of 5

Posted by on 24 Sep. 2023

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About the Pullman Quay Grand Sydney Harbour

Location 61 Macquarie Street, Sydney, NSW 2000

Property Features

As a guest of Pullman Quay Grand Sydney Harbour, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. The luxury Pullman Quay Grand Sydney Harbour also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 11 levels
  • Meeting rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Sydney Circular Quay Station (0.7 km / 0.4 mi)
  • Metro station: Martin Place Station (0.9 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Quay Grand Sydney Harbour offers 68 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Accommodations at this 5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature minibars and laptop-compatible safes. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Q dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Sydney Bar - This bar specializes in Cuban cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses solar energy.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Security system
  • LGBTQIA friendly
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 35 per person
  • Valet parking fee: AUD 75 per night (in/out privileges)
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Harbour
  • Pullman Harbour Aparthotel
  • Pullman Harbour Aparthotel Sydney Quay Grand
  • Pullman Quay Grand Sydney Harbour
  • Pullman Sydney Quay Grand
  • Quay Grand Hotel Sydney
  • Quay Grand Suites Sydney Hotel Sydney
  • Pullman Quay Grand Sydney Harbour Aparthotel
  • Pullman Quay Grand Harbour Aparthotel
  • Pullman Quay Grand Harbour
  • Pullman Quay Grand Sydney Harbour Hotel
  • Pullman Quay Grand Harbour Hotel
  • Quay Grand Suites Sydney Hotel
  • Pullman Quay Sydney Harbour
  • Pullman Quay Grand Sydney Harbour Hotel
  • Pullman Quay Grand Sydney Harbour Sydney
  • Pullman Quay Grand Sydney Harbour Hotel Sydney

You should know

  • Pool access available from 6:00 AM to 10:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.