Firstly, the room was non-smoking and the one they gave us stank of smoke and urine. The toilet was blocked and I had to unlock it. The toilet seat was loose and I had to tighten it. They never provided soap for bathing and new towels, they never changed the bed sheets, the people who were on the second floor wouldn't let us sleep, they mistreated their dog, we had nowhere to put our clothes. I told them if they could change the bed, take care the toilet and give us toilet paper, but they never did.