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Novotel Surfers Paradise

4.5-star property
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD 1800 796 370
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3.9 out of 5
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See all 377 wotif Reviews

"The bed and the blinds are amazing, the bathroom could do with a Reno but useable. " More

By a verified traveller on Mon 15 Apr 2024

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Hotel Description

Novotel Surfers Paradise puts you in the heart of Gold Coast, connected to a shopping center and within steps of popular attractions like Cavill Avenue and Slingshot. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and a poolside bar.

The café, BLVD Cafe & Bar, is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, spa tub, and pool loungers. 6749 square feet (627 square meters) of event facilities include 6 meeting rooms and conference space. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a short walk of this 4.5-star Surfers Paradise hotel include Surfers Paradise Beach and SkyPoint Observation Deck.

Superior Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$167* Per night/room 8 May - 9 May

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Jetted Tub, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Surfers Paradise ratings based on 377 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Surfers Paradise

Everyone (117) Couples (87) Family (118)
4 out of 5
The bed and the blinds are amazing, the bathroom could do with a Reno but useable.

Posted by on 15 Apr. 2024

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5 out of 5
Easy to locate, central location, convenient parking. Perfectly suited our needs for this overnight trip

Posted by on 13 Apr. 2024

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5 out of 5
Ocean view room was lovely.

Posted by on 9 Apr. 2024

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Comment from Hotel Management

11 Apr. 2024 by Dorcas

Dear Amanda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

5 out of 5
Room was clean and far from disappointing unlike some rundown hotels out there that post false advertisement photos. Staff were friendly and helpfull. Expectations were met đź‘Ť

Posted by on 30 Mar. 2024

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Comment from Hotel Management

3 Apr. 2024 by Dorcas

Hi Maxime,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

5 out of 5
Clean

Posted by on 30 Mar. 2024

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Comment from Hotel Management

3 Apr. 2024 by Dorcas

Hi Karen,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4 out of 5
Great location

Posted by on 28 Mar. 2024

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Comment from Hotel Management

3 Apr. 2024 by Dorcas

Hi Thomas,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

5 out of 5

Posted by on 23 Mar. 2024

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5 out of 5
Friendly staff and great location

Posted by on 18 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Dorcas

Dear Ashley,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

5 out of 5
We stayed her for 1 week with our two children (aged 5 & 7). The staff were very friendly and helpful. The hotel was well maintained and very clean. Facility’s were excellent, spa and pool great for the kids. Perfect distance to trams and Cavill is just around the corner. Very happy with our stay and would stay again.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Dorcas

Hi Michael Jon Le,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4 out of 5
Over all good experience

Posted by on 15 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Dorcas

Hi Mark,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

About the Novotel Surfers Paradise

Location Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD 4217

Property Features

As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Cypress Avenue Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM.

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • LGBTQIA friendly
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 28–39 per person
  • Covered self parking fee: AUD 22 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.