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4.3 out of 5

"Fabulous for a family holiday. Obviously slightly older hotel but this was reflected in the reasonable price. Fabulous facilities for a family holiday ... " More

By a verified traveller on Wed 29 Aug 2018

Hotel Description

You'll be connected to the convention centre at Novotel Twin Waters Resort, and within just a 10-minute stroll of Aqua Fun Park Twin Waters and Mudjimba Beach. Highlights at this beachfront hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

TVs with satellite channels are featured in all 361 rooms, and you can enjoy coffee/tea makers, in-room massages, and hairdryers. In-room dining is easy with amenities like fridges and room service. Phones, irons/ironing boards, and desks are also available.

A day of pampering at Lagoon Day Spa can include massages, body wraps, and facials along with aromatherapy and thalassotherapy. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the onsite health club and spa tub. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

With a stay at this 4-star Twin Waters hotel, you'll be 1.1 km (0.7 mi) from Twin Waters Golf Club and 3 km (1.9 mi) from Marcoola Beach.

Resort Room, Room, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$144 per night

Suite, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Overwater

Bed Count 1 King Bed Maximum Occupancy 4 Max

Resort Room, Room, Lagoon View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Resort Room, Room, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Resort Room, Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Twin Waters Resort ratings based on 1,059 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Twin Waters Resort

Everyone (500) Couples (177) Business (1) Family (384)
4 out of 5
Great Lake and pool, with activities on the water, kitchen facilities were lacking, would have liked a brush and shovel at least to clean the floors

Posted by on 18 Mar. 2019

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3 out of 5
Not enough parking for guest, lots of people parking whereever they could up on garden beds ect. Didn't have the room I first booked when I arrived.

Posted by on 18 Mar. 2019

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3 out of 5
Room was quite dirty. Skirting boards, AC vents all had months of built-up dust and dirt. The TV compendium system was excellent and user-friendly. Breakfast buffet good.

Posted by on 18 Mar. 2019

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4 out of 5
We liked the free water sports and bar. The room was a bit dated and aircon was noisey. A bit of an update is needed. More shade over the pool area is needed. The pool temp was hot because its in full sun.

Posted by on 12 Mar. 2019

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Comment from Hotel Management

17 Mar. 2019 by Novotel Twin Waters Resort

Thank you for taking the time to share your feedback, we appreciate your comments and hope to welcome you back one day soon

5 out of 5
Great service, really nice place to stay, very friendly staff, fabulous location.

Posted by on 2 Mar. 2019

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Comment from Hotel Management

17 Mar. 2019 by Novotel Twin Waters Resort

Thank you for taking the time to share your feedback, we appreciate your comments and hope to welcome you back one day soon

5 out of 5
I love the lake and the water activities. It is a shame the weather wasn't with us, but we still have a ball.

Posted by on 25 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Novotel Twin Waters Resort

Thank you for taking the time to share your feedback, we appreciate your comments

4 out of 5
Nice resort but getting a bit run down. Breakfast was nice but most hot food was cold. Beautiful gardens and close to beach. Busy. Would recommend.

Posted by on 22 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Novotel Twin Waters Resort

Thank you for taking the time to share your feedback, we appreciate your comments

3 out of 5
I’ve stayed at the Novotel several times although * we had to take the mattress off the sofa bed and put it on the floor as it wasn’t comfortable. I did request two queen beds. Defeats the purpose of going away. * I went to reception on Saturday night to ask for linen for the sofa bed and the lady was rude. * we ordered meals and had to wait over 40 minutes while people who ordered after us got theirs first. The kids were really hungry and the everyone else had eaten their meals before us st our table. * the guy on Sunday who was looking after the paddle boards, big shout out to him!!!! He was absolutely lovely with the kids and went out of his way!!! * the older lady on checkout on Sunday was lovely and had great customer service skills.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Novotel Twin Waters Resort

Thank you for your comments, we do apologise for any disappointments during your stay. Your feedback has been shared with management to followup

1 out of 5
Room was out dated and filthy!! I had to clean dry pee off the toilet!!!!!

Posted by on 10 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Novotel Twin Waters Resort

Thank you for your comments, we do apologise for any disappointments during your stay. Your feedback has been shared with management to followup

3 out of 5
I stayed there a long time ago, it is certainly showing its age, we did only pay for a basic room, and we only got a basic room, I would think it was overpriced for what we got

Posted by on 7 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Novotel Twin Waters Resort

Thank you for your comments, we do apologise for any disappointments during your stay. Your feedback has been shared with management to followup

Property Features

Novotel Twin Waters Resort offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. A hot tub, a terrace, and an arcade/games room are also featured at the family-friendly Novotel Twin Waters Resort. Self parking is free. This 4-star Twin Waters hotel is smoke free.

  • 361 guestrooms or units
  • 2 levels
  • 1125 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Maroochydore, QLD (MCY-Sunshine Coast) (4.8 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Novotel Twin Waters Resort offers 361 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Televisions come with satellite channels and pay-per-view films. Business-friendly amenities include desks and telephones. Fridges and coffee/tea makers are provided. Housekeeping is offered on a daily basis and in-room massages can be requested. Cots/infant beds (surcharge) are also available.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Novotel Twin Waters Resort has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Twin Waters Resort
  • Novotel Resort
  • Novotel Twin Waters

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.