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4.8 out of 5

"2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and ... " More

By a verified traveller on Sun 12 Feb 2017

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Hotel Description

A luxury stay in Crackenback awaits you at Novotel Lake Crackenback Resort & Spa. Within steps you'll find Lake Crackenback and Kosciuszko National Park within a 15-minute stroll. Highlights at this ski aparthotel include a full-service spa, a golf course, and a restaurant.

You can enjoy a flat-screen TV with satellite channels, and each apartment features a washer/dryer, free wired internet, and a fireplace. A kitchen comes equipped with a refrigerator, a microwave, and a dishwasher, and room service is also available. A balcony, a dining area, and a sitting area are also available.

A day of pampering at Spa and Wellness Centre can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The restaurant, Cuisine Restaurant, serves local cuisine and is open for breakfast and dinner. Enjoy the 3 outdoor tennis courts, indoor swimming pool and gym plus access to kayaking. 1356 square feet (126 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a sauna, and a coffee shop/cafe. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of a free ski shuttle.

In the area of this 4.5-star Crackenback aparthotel, you'll find Perisher Ski Resort.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Novotel Lake Crackenback Resort & Spa ratings based on 25 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Lake Crackenback Resort & Spa

Everyone (7) Couples (6) Family (12)
4 out of 5

Amazing accommodation average service

2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.

Posted by on 12 Feb. 2017

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5 out of 5

Location just beautiful

A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.

Posted by on 20 Nov. 2016

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5 out of 5

Alpine Awesomeness!

This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!

Posted by , from T on 19 Sep. 2015

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5 out of 5

Nice hotel in peaceful location

Peaceful and relaxing. It was amazing to have breakfast on the balcony watching ducks in the lake and sunrise

Posted by , from p on 31 Aug. 2015

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4 out of 5

Great comfortable place to stay

Pros: Comfort and design of the grounds and apartment. Everything you needed was on site.
Cons: Larder dinner was very ordinary
Enjoyed the fireplace and fine dining. Easy travel to the snow fields. Lovely day spa facilities and fun activities to undertake if not going up the mountain. Would love to stay again in summer.

Posted by , from Newcastle on 10 Aug. 2015

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5 out of 5

Posted by , from Australia - NSW - Sydney on 29 Jan. 2015

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5 out of 5
Pros: So many outdoor activities to keep you active. Gorgeous location
Location: Away from it all
Facilities: Distinctive; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; ski tube close by making it a great place to stay in winter

Posted by on 25 Jan. 2015

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5 out of 5
Pros: Fireplace
Cons: Duck poop
Great family holiday

Posted by , from Australia - ACT - Canberra on 1 Oct. 2014

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5 out of 5
Pros: Cuisine restaurant

Posted by , from Australia - NSW - Sydney on 19 Jun. 2014

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4 out of 5
Pros: Lovely lakeside outlook
Cons: Staff at breakfast - have you had any hospitality training at all?
Location: Tranquil
Facilities: Home away from home; Value: Affordable; Service: Amateur;

Posted by , from Australia - NSW - Regional NSW on 20 May 2014

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About the Novotel Lake Crackenback Resort & Spa

Location 1650 Alpine Way, Crackenback, NSW 2627

Property Features

During the winter, come for the area's skiing and snow and return in warmer months to enjoy a round of golf at the onsite golf course. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. For a free ride to the slopes, hop on the mountain aparthotel's complimentary ski shuttle. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. This luxury aparthotel also offers a health club, outdoor tennis courts, and a sauna. Self parking is free. This 4.5-star Crackenback aparthotel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 1356 sq ft of conference space
  • 126 sq m of conference space
  • Deli
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 3
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Train station: Ski Tube Bullocks Flat Terminal Station (1.6 km / 1 mi)
  • Property shuttles: Free ski shuttle
  • Parking: Free self parking

Room Amenities

Novotel Lake Crackenback Resort & Spa offers 25 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Crackenback aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Fireplace
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Cuisine Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Alpine Larder - This family restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 10:00 AM - 8:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Front desk opens daily at 10:00 AM
  • Front desk closes daily at 8:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property does not use a professional cleaning service
  • Property is not cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 per person
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Lake Crackenback
  • Novotel Lake Crackenback Resort
  • Accor Lake Crackenback Hotel
  • Jindabyne Novotel
  • Novotel Lake Crackenback Hotel Crackenback
  • Novotel Thredbo Village

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.