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5.0 out of 5

"A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience. " More

By a verified traveller on Thu 17 Jan 2019

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Hotel Description

At Cinnamon Citadel Kandy you'll be 2.5 km (1.5 mi) from Asgiri Maha Viharaya and 3 km (1.8 mi) from Commonwealth War Cemetery. Highlights at this eco-certified hotel include 2 restaurants, an outdoor swimming pool, and free valet parking.

The buffet restaurant, Vel Eliya, is open for breakfast, lunch, and dinner. Giri Sikara Lounge is the hotel's own bar. Enjoy the gym, sauna, kids' swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Kandy hotel, you'll be 3 km (1.9 mi) from Bahirawakanda Vihara Buddha and 3.1 km (1.9 mi) from Royal Palace of Kandy.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$159* Per night/room 31 Mar. - 1 Apr.

Superior River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Garden Terrace

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Cinnamon Citadel Kandy ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cinnamon Citadel Kandy

Everyone (2)
5 out of 5
A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience.

Posted by on 17 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by JohnKeells

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Nice hotel in peaceful beautiful surroundings

Pros: It’s peacefullness, without being so far away from the town centre! Well away from the traffic sounds and incessant horns! It’s well run & presented
Returning to Kandy after 36 years we found many changes. The location of Cinnamon Citadel was just that -a citadel out of the incredible congestion that Kandy has become! Located on the beautiful Mahaweli River it has a peace and tranquility not available in many other locations. The rooms were spacious, clean and with good sized terraces with views of the gardens and the river. Staff were attentive and obliging. We had a couple of small issues in our room that needed sorting and they were onto it swiftly. The restaurants, bar and pool area were well run. Extensive buffet style in large dining room. There was a separate a la carte restaurant where we had an excellent meal on one occasion. Kandy is a town with homes and hotels perched on high points - getting around is probably easiest by tuk tuk and although the hotel is away from the town centre the tuk tuk ride is extremely reasonable. Highly recommend this property.

Posted by , from Sydney Aust. on 11 Jan. 2018

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Property Features

Cinnamon Citadel Kandy offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the eco-certified Cinnamon Citadel Kandy. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Kandy hotel.

  • 119 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free RV, bus, truck parking

Transport

  • Train station: Kandy Railway Station (4.3 km / 2.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

Cinnamon Citadel Kandy offers 119 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

Giri Sikara Lounge - This bar overlooks the pool.

Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Cinnamon Citadel Kandy offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Cinnamon Citadel Kandy

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • No lifts
  • Children stay free
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 4
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cinnamon Citadel
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Hotel Kandy
  • Cinnamon Citadel Kandy
  • Cinnamon Kandy
  • Citadel Kandy
  • Kandy Cinnamon Citadel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Kandy Kandy
  • Cinnamon Citadel Kandy Hotel Kandy

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.