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4.1 out of 5

"I liked the 24 hour reception, the dining options and the beautifully maintained grounds. What I didn't like was being allocated a room with a glass d ... " More

By a verified traveller on Mon 22 Jan 2024

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Hotel Description

A luxury stay in Sutton Forest awaits you at Peppers Manor House. You'll be within a 15-minute walk of Southern Highland Wines and 4 km (2.5 mi) from Moss Vale Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Katers Restaurant, serves international cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. 3627 square feet (337 square meters) of event facilities include meeting rooms and conference space. Added amenities include free WiFi in public areas, a seasonal outdoor swimming pool, and a snack bar/deli. Full breakfast is available daily between 7:30 AM and 9:30 AM.

Sights within a 10-minute drive of this 5-star Sutton Forest hotel include Leighton Gardens and Cecil Hoskins Nature Reserve.

Highland Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$163* Per night/room 2 Apr. - 3 Apr.

Manor Queen (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Garden Suites

Bed Count 1 King Bed Maximum Occupancy 2 Max

Highland King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Garden Wing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Manor Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Peppers Manor House ratings based on 214 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Manor House

Everyone (127) Couples (72) Family (10)
1 out of 5
The property was OK - its was the experience with Wotif that was terrible

Posted by on 25 Jan. 2024

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Comment from Hotel Management

14 Mar. 2024 by Zach

Dear Robert,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

3 out of 5
I liked the 24 hour reception, the dining options and the beautifully maintained grounds. What I didn't like was being allocated a room with a glass door which made me feel very unsafe as a solo traveller. The room did have curtains to cover the glass windows and the door but that didn't help with the feeling of uneasiness I had experienced for the two nights that I was a guest and I didn't sleep well as a result of this. I requested my room be made up for me and left a sign on the door for this to happen and it was ignored. Wifi signal is not strong enough to connect to if you are staying in the Hillside cottages and the air conditioner in my room kept turning off throughout each night of my stay. If you are a solo traveller and are interested in staying here and want to feel safe, perhaps spend some more money and book a room within close vicinty to the reception desk.

Posted by on 22 Jan. 2024

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Comment from Hotel Management

14 Mar. 2024 by Zach

Dear Brooke,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

5 out of 5

Posted by on 9 Jan. 2024

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3 out of 5
Beautiful, peaceful, quiet property Hillside room very good outlook. Had four day stay, daily room cleaning could off been better!

Posted by on 4 Jan. 2024

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4 out of 5
Location- Peaceful & quiet Friendly staff service

Posted by on 4 Jan. 2024

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4 out of 5

Posted by on 29 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by Zach

Dear Dennis,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

1 out of 5
The property is gorgeous but sadly I will not be a returning guest.When checking in we were told breakfast was not included when we had booked a room that included breakfast (clearly stated along the whole booking process). The check in staff were adamant it wasn’t and advised I should contact Expedia as they have displayed it wrong. Even after supplying multiple screenshots, displaying “free breakfast” the staff still sent me to call support. After spending an hour on hold then another 30 minutes talking to support they advised breakfast was included and that the hotel hasn’t updated their listing if otherwise. After all that we still did not get the breakfast, I wasted time on my getaway and overall had an unpleasant experience. I understand perhaps things are displayed wrong on other sites however it is the responsibility of the property to review and update their listing. Not a very pleasant experience.

Posted by on 18 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by Zach

Dear Darcy,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

5 out of 5
Awesome staff at Peppers Manor House. Thank you to Yusef and Mark for being fantastic hosts. Dinner and Breakfast were amazing.

Posted by on 9 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by Zach

Dear Paul,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

4 out of 5
I found the rabbits interesting, the feel overall was good. Maybe a little attention to detail, cobweb in corner of restaurant above where we were seated - small details, but they make a difference. Young staff but they were great. Room was quiet and well presented. Again small details, Bathroom vent needed a bit of a clean, power outlet extension wasn't working for kettle and USB.

Posted by on 5 Nov. 2023

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Comment from Hotel Management

31 Dec. 2023 by Zach

Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

4 out of 5
The grounds are beautiful, the staff are very friendly, unfortunately the room smelt musty.

Posted by on 28 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Zach

Thank you so much for your feedback. We are glad you enjoyed your stay with us.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3627 square feet (337 square meters) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury Peppers Manor House. Free self parking is available. This 5-star Sutton Forest hotel is smoke free.

  • 43 guestrooms or units
  • Meeting rooms
  • 3627 sq ft of conference space
  • 337 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Moss Vale Station (4.3 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Peppers Manor House offers 43 accommodations with coffee/tea makers and hair dryers. Televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. This Sutton Forest hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 9:30 AM.

Katers Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 10–100 for adults, and AUD 10–100 for children
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manor House Peppers
  • Peppers House
  • Peppers Manor
  • Peppers Manor House
  • Peppers Manor House Hotel
  • Peppers Manor House Hotel Sutton Forest
  • Peppers Manor House Sutton Forest
  • Peppers Manor Hotel
  • Peppers Manor House Hotel
  • Peppers Manor House Sutton Forest
  • Peppers Manor House Hotel Sutton Forest

You should know

  • The seasonal pool will open in November and close in May.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.