- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and high tech
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Located in Singapore's Marina Bay neighborhood, SO/ Sofitel Singapore is in the city center and near a metro station. Raffles Place and Orchard Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Gardens by the Bay and East Coast Park. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Flyer, a top attraction not to be missed.
Before our stay, I received several messages offering extra services for a fee. One message asked for our arrival time and flight information and said that early check-in may be available. When I responded and said we would be interested in early check-in, I was told it’s not guaranteed but I could just book 1 extra night the day before our stay to ensure we get to check in early. So...the solution is to pay an extra $200+ so I can check in a few hours early, if that. That’s just dumb. We stayed for only a few days, and each and everyday, the room key did NOT work at least once. My husband would have to go back downstairs at least once to get the front desk to reactivate the card. He had to go downstairs 3x one of those days, so obviously something is very wrong with their machine. The bed was not clean. There wasn’t a fitted sheet over it and I can see a stain on the bed. Also, we each had a couple of bites on us and my daughter kept feeling itchy. Lastly, my husband left a couple of chargers in the room. Since we already left Singapore, we emailed SO the day after we checked out and asked how much it would be to send it back to the U.S. The response took 4 days, with a quote of $100SGD, which supposedly came from DHL. Now...we didn’t ask for any expedited or special care, it just seemed way too high for sending 2 chargers and we were better off buying new ones. Since I gave a 3, it wasn’t all bad. The location was good and concierge too.