- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had requested a room on a low floor as no lifts in hotel and pre arrival hotel confirmed we were allocated a room on floor 1 (1 floor above ground). On our near midnight arrival we were given a room on floor 2 & unfortunately person on duty did not understand our request for a room on a lower floor. We could have requested a different room the next day, but decided to stick with the room we were given rather than face the hassle of repacking and moving room. Room was large and very clean. Sofa and chairs in lounge are wooden with thin cushions, so not comfortable for sitting on. Chairs on balcony were comfortable though. Breakfast was included in our room rate - a buffet with egg items made to order. Enough variety to suit everyone. Reception was very helpful in booking transport for us at a reasonable rate and adding it to our hotel bill so we just made one payment as we checked out. One transfer to the airport was included in our room rate and this was efficiently organised. Overall a good choice for Siem Reap and would use again.