- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel!
We had booked two superior two double bed rooms for my 24th birthday but ended up with a room the size of a box with 2 3/4 beds and standard room. They explained superior means standard.. in which It doesn’t superior is meant to be bigger with more space and more facilities in the room. I explained to numerous staff in the hotel and showed proof including the managers and they didn’t help at all. They offered us a bottle of champagne to say sorry in which how I see it they know they over booked and accepted responsibility however I take deep offence at the fact they think a bit of alcohol was going to be good enough. Is it because I’m a woman?! They spoke to all the girls disrespectfully and it was not resolved at all. They wanted us to pay another £70 for another room, we weren’t going to pay more money for what we should of had in the first place. The beds weren’t comfortable they were hard and we all ended up with back and shoulder pain. The bath had dirt all around it which shows it wasn’t cleaned. The lift was faulty also. It’s put us all off from going out again in Sheffield and definitely using Crowne plaza. Over all the customer service was awful, the hotel wasn’t a 4 star and the cleanliness of the place was absolutely horrendous.