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4.1 out of 5

"Food very good, nice quiet restaurant, good rooms, very central " More

By a verified traveller on Sun 10 Dec 2023

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Hotel Description

Highpoint International puts you in the heart of Gladstone, steps from Gladstone Entertainment and Convention Centre and within a 10-minute stroll of Gladstone Art Gallery and Museum. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and washers/dryers.

Each apartment is individually furnished and features a Smart TV with digital channels, along with free WiFi, a balcony, and a dining area. A kitchenette comes with a refrigerator and a microwave, a minibar provides refreshments, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A sitting area, a TV, and Netflix are also available.

For a drink, you can stop by the aparthotel's own lounge bar. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 9:00 AM.

Sights within a 10-minute walk of this 4-star Gladstone aparthotel include Gladstone Yacht Club and East Shores Park.

Superior Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$133* Per night/room 31 Mar. - 1 Apr.

Family Apartment, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Highpoint International ratings based on 87 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Highpoint International

Everyone (43) Couples (22) Family (14)
3 out of 5

Posted by on 22 Jan. 2024

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Comment from Hotel Management

13 Mar. 2024 by Nita

Good Evening Martin, firstly Thank you for submitting your review in regards to your recent stay at The Highpoint. Please feel free to contact us, to see if we could have improved on your rating in customer service, facilities and amenities. Staff appreciate any detailed feedback. Regards Nita - Reservations

1 out of 5
After searching for hotels in Gladstone we chose Highpoint for the pool which looked nice and big on the website, and for onsite restaurant. Upon arrival we went to the pool and found it to be green, filthy dirty full of hoses and unusable. We were very upset as it was extreme heat conditions. We explained we had chosen this hotel because of the advertised pool facility and restaurant. Both of which were not usable. The receptionist was very understanding and agreed that it was unsatisfactory and would be refunded. We then had to search for another hotel and walk to find it. THE HOTEL NOW IS CHARGING US FOR ONE NIGHT STAY! Refusing to refund, ignoring our messages.

Posted by on 6 Jan. 2024

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4 out of 5
Food very good, nice quiet restaurant, good rooms, very central

Posted by on 10 Dec. 2023

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Comment from Hotel Management

28 Dec. 2023 by Nita

Good Afternoon Henri, we appreciate the time taken to review your recent stay at The Highpoint. All staff appreciate your fantastic rating given, always maintaining our property to be a home away from home.Regards Nita - Reservations

2 out of 5
The cooktop was very dirty and not cleaned. And the floor and lounge were disgusting. My clothes, feet and socks were all black and stained from walking around on the filthy carpet and sitting on the couch.

Posted by on 14 Sep. 2023

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Comment from Hotel Management

15 Sep. 2023 by Nita

Good Afternoon KellieI am very sorry to hear of the issues with your stay at the Highpoint. If staff were notified immediately, would have moved you to another room. I understand it is not acceptable, will speak to Housekeeping to ensure our cleaning standards are met. Regards Nita - Reservations

4 out of 5
The staff were lovely and easy to deal with, unfortunately our room was not clean when we checked in, once we notified front reception they sent someone to fix it.

Posted by on 17 Jul. 2023

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Comment from Hotel Management

17 Jul. 2023 by Nita

Good Afternoon Andrea, Thank you for taking the time to review your recent stay with us, very busy weekend with the football carnival. We appreciate your understanding when room was not ready on your arrival. Always striving to make our guests feel comfortable and happy. Regards Nita - Reservations

2 out of 5
Booked for 4 and only had a queen and a single and 2 towels, advised them of error and they made up the sofa bed which was terrible and bought 1 extra towel making 3 in total. Hot water system was way too small for 4 and ran out all the time. Power tripped when running the washer and dryer at the same time. Had to park on the street as not enough parks very old and run down

Posted by on 9 Jul. 2023

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Comment from Hotel Management

13 Jul. 2023 by Nita

Good Afternoon JamesI am sorry to read of your unhappy stay at The Highpoint International Hotel. In regards to booking on Wotif, at times the bedding configuration requested is not passed onto us. We only have 1br apartments, some with Queen and King Single (plus sofa bed), other rooms contain King Beds, no sofa beds. The towel issue should not have happened, apologises sent. We have a huge carpark around the perimeter of our hotel and also underground carpark, it surprises me there were no carparks available. In regards to power tripping, we have safety switches installed in each room for guest's safety, hence not being able to run every electrical appliance at once. I will forward your comments onto our Manager.Regards Nita - Reservations

3 out of 5
It was centrally located the parking was convenient and the staff where welcoming but we had a room facing Coondoon St and the noise from cars going down the street was very loud and the herd of elephant's above us didnt help.

Posted by on 22 Dec. 2022

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Comment from Hotel Management

23 Dec. 2022 by Nita

Good Evening Debra, Thank you for taking the time to review your recent stay with us. I was sorry to hear other guests interrupted your peace, if staff were notified, a phone call to the guest to cease, would have been made. Goondoon Street is the main street in the CBD, however, usually not ongoing traffic noise, perhaps busier because of Christmas season. Regards - Nita - Reservations

4 out of 5
Very dated but great room

Posted by on 7 Jun. 2022

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Comment from Hotel Management

9 Jun. 2022 by Nita

Good Evening, Thank you for taking the time to review your recent stay with us at The Highpoint. We acknowledge our property is dated, endeavouring to upgrade our rooms, due to Covid..very difficult to sustain tradespeople. Regards Nita - Reservations

3 out of 5
The beds were very comfy and the staff helpful. I found the water pressure to be very poor and the kitchen was not very practical (eg no easily accessible power point to plug the kettle or microwave in)

Posted by on 7 Jun. 2022

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Comment from Hotel Management

9 Jun. 2022 by Nita

Good Evening Kathryn, thank you for the compliments towards our Highpoint Staff, lovely to be positively acknowledged. If reception were notified of the water pressure issue, we may have been able to fix with maintenance. I believe all kitchen equipment is accessible by close power points, sorry if your room did not provide this. I will inform maintenance. Regards Nita - Reservations

4 out of 5

Posted by on 2 Jan. 2022

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Property Features

Highpoint International offers its guests an outdoor pool, barbecue grills, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Highpoint International also features room service (during limited hours), express check-out, and an elevator. This 4-star Gladstone aparthotel is smoke free.

  • 48 guestrooms or units
  • 7 levels
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Transport

  • Train station: Gladstone Station (1.2 km / 0.7 mi)

Room Amenities

Highpoint International offers 48 accommodations with washers/dryers and minibars. Rooms open to balconies. These individually furnished accommodations have separate sitting areas and include dining tables. Beds feature Egyptian cotton sheets and premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 90-cm Smart televisions come with premium digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Electric kettle
  • Kitchenware
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 9:00 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 19.00 for adults and AUD 15.00 for children
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metro Gladstone
  • Metro Hotel & Apartments
  • Metro Hotel & Apartments Gladstone
  • Metro Hotel Apartments Gladstone
  • Metro Apartments Gladstone
  • Highpoint Gladstone
  • Metro Hotel Apartments Gladstone
  • Highpoint International Gladstone
  • Highpoint International Aparthotel
  • Highpoint International Aparthotel Gladstone

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.