Confirming my reservation was incompetence at its best. Gave him my name 4 times, said he couldn't find it. Gave him my itinerary number - again nothing!!
Finally gave him the same name again and finally found it. My name didn't change from the first 3 tries.
The property was right across the street from the freeway on ramp. We reserved 2 rooms. One view was the Arco gas station, the other was the parking lot. They also assigned our rooms in separate buildings. We were on the 3rd floor, the ONE and ONLY ice machine was on the 2nd level. Would have been great to check out from the TV in the room, nope , no convenience there, have to wait in line downstairs. This will be the last time I stay at a Hyatt.