- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made my reservation online at 10:30pm and when no one answered the hotel buzzer / door upon my arrival, I called and was told my reservation was not for that evening - while it was and was recorded on the website. Kindly, the woman who took my call agreed to let me stay the evening. Next, I was charged an extra 10 euros for the “late check in” which was not in the booking reservation detail. I totally appreciate the manager letting me stay, but the fault was not mine - I had to wait over 30 minutes for the manager to come to the B&B to open the room because he had not received the booking notice somehow - he was still very nice, yet annoyed. At 11:30pm, this is not a situation I would argue for safety, availability + exhaustion reasons. Aside from the check in, the room was fine and met expectations for the cost.