this hotel is old and out of date. they've done nothing to repair it since i was last there in 2011. the decor and design of the rooms is from the 80s. the linens are rough. the pillows are hard as rocks. the shower was so small you can barely turn around in it and the door didn't close. the hair dryers are from the 80s.
on top of that, we got some bad news the day we checked in and had to leave immediately for a family emergency. and they insisted on charging us the next night accommodations. so disappointing when you're in a state of emergency and they insist on making money off an empty hotel room.
it's also located in tourist trap heaven so you can't even go to the local store to get a water without being ripped off.
stay somewhere else.
Comment from Hotel Management
12/07/2017 by Danielle Mello, Hotel Management
Our decor is not from the 80's, we opened the hotel in 2004 and since then had many renovations, the style is a contemporary Art Decò, and it can be appreciated, as many do, or not, but this is a matter of taste and so I cannot respond to that.
I can read on your review about your disappointment for having to pay for your entire stay, even if you had an emergency. I regret to learn about your bad news and your emergency, but when you book a hotel room for a certain number of days, and then for any reason have to leave earlier, hotels all over the world will charge for the full period because that room, as you yourself stated, remains empty and will not be sold. Your statement that “hotels want to make money when you are on a state of emergency” sounds very unfair. Try to buy an airline, from any airline, ticket and then tell them you cannot travel that day because you have an emergency. It happened to me. The staff will be very sorry but will tell you that this is the policy of the airline, and the same thing happens with hotels that have a non-refundable policy.
Lastly, our location is amazing since it is in the hearth of Rome’s archaeological sites and there are many stores and restaurants in our area, there is even a supermarket on the same street where you can buy water or anything you need, so your comment about being in a tourist trap is totally unjustified.