Posted 18/08/2017 on Expedia
We stayed here 5 years ago and were so impressed with the service that we even sent an email to the general manager shouting out the 2 people who gone out of their way to help.
What a difference 5 years makes. One of the previous people was promoted to manager and what a turnaround in her lack of wanting to help and assist to the point where we checked out within 3 hours of checking in, never even entering the room, losing our prepaid reservation.
They advertise being close to the Jewish Ghetto and are fully aware of restrictions on Sabbath observers. Despite that, they absolutely refused to accommodate the most basic requests that in many hotels all over the world are accommodated. Instead, they offered that for over 200 euro, we can pay someone to do what the hotel could easily have done. Despite trying to work with them and explain the most basic of what we needed (to be accompanied to our first floor room by a hotel employee at their leisure) they refused. Unwilling to compromise on our religious principles, we had no choice but to leave.
Alina was indifferent and aloof, a very different personality than the one I remember from 5 years ago. What a shame
Comment from Hotel Management
22/08/2017 by Danielle Mello, Hotel Management
I was informed about what happened and was expecting to read a review. Please let me add that yes, we are near the Ghetto and yes we do know about the needs and restrictions for the Sabbath observant guests, but we NEVER advertised ourselves as a hotel for Sabbath observant guests as some hotels do with Sabbath friendly services etc. All guests are welcomed equally here at Hotel Fortyseven and we try to accommodate all of their needs but we have to think about our other guests too. Your requests were the following:
1. that the light of the whole 1st floor was turned off, and this is something we cannot do because it would not be fair to the other guests and besides it is not possible for security reasons.
2. assistance opening electronic-key rooms and we gave you the metallic keys to solve this request.
3. “Shabbos Goy” services and staff availability to assist with lights and elevators as many times as needed.
We asked for a 50 euro supplement for Sabbath assistance (for a personal assistant for 4 hours) because we need to have someone always available for your needs, and I am sure that you will agree that in any hotel if you ask for a personal assistant or butler there will be a supplement request. Nobody will work for free and as you yourself stated, you can pay someone to do that but you will not find someone that works for less than 12 euros per hour, at least not in Europe.
Alina is as accommodating as ever, but you and your group decided not to accept the supplement request and chose to check-out. It is in your right of course but we believe that we offered a fair solution in any case, actually the majority of our Sabbath observant guests are very happy and grateful that we offer this kind of solution and gladly pay the supplement for 4 or 8 hours so that they can experience their Sabbath in a serene way.