4.6 out of 5

"Good place to stay close to cbd. Comfortable Nice staff Basic amenities Free wifi for members " More

By a verified traveller on Sat 08 Apr 2017

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Hotel Description

With a stay at this 4-star Queenstown City Centre hotel, you'll be 16.3 km (10.1 mi) from Coronet Peak Ski Area.

A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Church of St Peters. Highlights at this hotel include a restaurant, a bar/lounge, and a spa tub.

The restaurant, Elements, is open for breakfast and dinner. Other amenities include free WiFi in public areas, a fitness centre, and laundry facilities. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

All 273 rooms feature LCD TVs with satellite channels, and you can enjoy balconies or patios, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$153 per night

Standard Room, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Lakeside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Queenstown Lakeside ratings based on 749 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Comfortable , close to CBD and affordable

Good place to stay close to cbd. Comfortable Nice staff Basic amenities Free wifi for members

Posted by on 8 Apr 2017

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4 out of 5

Great Location

Great location and friendly staff, will come back :)

Posted by on 3 Mar 2017

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2 out of 5
over priced room for a view of the carpark and all night noise

Posted by on 5 Feb 2017

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4 out of 5

Perfect location by the lake

Pros: Location to lake and town shops
Cons: Costly wifi
Location: Right next to the lake and all facilities
Lovely room. Beds were very comfortable. Walk to all shops (50m) Wifi was expensive.

Posted by , from Brisbane on 17 Dec 2016

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5 out of 5

Fantastic location

The experience was fantastic, staff were friendly and couldn't do enough to help. Will definitely be going back.

Posted by on 13 Dec 2016

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3 out of 5

Location sells this!

Room was very tiny and dated. Every time we needeemin our room we had to go to reception because the cards/lock wouldn't work. Staff weren't interested in helping us, we were just s number. The cleaners were my favourite very friendly, helpful and the room was spotless.

Posted by , from Brisbane on 12 Dec 2016

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4 out of 5

Great Location

Myself and husband spent the weekend in Queenstown as a treat for my birthday. The hotel was a fantastic location. Straight out the door and you were in the heart of town. The staff were fantastic and the room was clean and the bed very comfortable.

Posted by , from Christchurch on 4 Dec 2016

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5 out of 5

Great location

Pros: Staff, particularly Concierge personnel. Room comfort
Very comfortable room with an excellent outlook. The staff, particularly at the Concierge Desk (Emiliano and his colleagues) were extremely helpful and knowledgeable.

Posted by , from Brisbane, Australia on 21 Nov 2016

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4 out of 5

Close to Queenstown

Good location. Dated interior for a Novotel. Thin walls so hear neighbours, water pipes, toilets, etc. Probably would be just under a 4 star based on other Novotel hotels I have stayed in around the world..

Posted by , from Auckland on 26 Oct 2016

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5 out of 5
Pros: Will definitely come back and stay for future visit, is in the heart of Queenstown.
Cons: Probably a bathroom upgrade but that's the same almost everywhere you stay.
Location: Perfect, 2 minutes walk to centre of town, 1 minute to the beach and view directly out of hotel of mountains.
Great location, room 105 was not the most modern room however had everything and was extremely comfortable.

Posted by on 11 Oct 2016

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Property Features

Novotel Queenstown Lakeside offers its guests a spa tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 646 square feet (60 square metre) and includes a meeting room. Tour/ticket assistance, multilingual staff, and ski storage are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired high-speed Internet access (surcharge)

Available in some public areas: Free WiFi


Valet parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available


  • Parking: Valet parking available for a surcharge
  • Airport: Queenstown (ZQN-Queenstown Intl.) (7.8 km / 4.9 mi)

Room Amenities

Novotel Queenstown Lakeside offers 273 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels and pay films. Bathrooms include shower/tub combinations, complimentary toiletries, and hairdryers. This Queenstown hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

24-hour room service is available.

Elements – This restaurant serves breakfast and dinner. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD TBA.
  • Free cribs (infant beds)!


  • No pets allowed


Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.


Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

  • Fee for buffet breakfast: NZD 32.00 for adults and NZD 16.00 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 22.00 per night (in/out privileges)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway beds are available for an additional fee
  • Onsite credit card charges are subject to a surcharge

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Queenstown Lakeside Hotel
  • Novotel Lakeside Hotel
  • Novotel Queenstown Lakeside
  • Novotel Lakeside
  • Queenstown Novotel
  • Novotel Queenstown Lakeside Hotel Queenstown
  • Novotel Gardens Queenstown

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®