4.6 out of 5

"We have stayed here twice and we would definitely recommend to other travellers. Rachel Whittle on front desk was amazing - very professional and fri ... " More

By a verified traveller on Wed 11 Apr 2018

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Hotel Description

A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Church of St Peters. Highlights at this hotel include a restaurant, a bar/lounge, and a spa tub.

All 273 rooms feature LCD TVs with satellite channels, and you can enjoy balconies or patios, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

The restaurant, Elements, is open for breakfast and dinner. Other amenities include free WiFi in public areas, a fitness centre, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking.

With a stay at this 4-star Queenstown hotel, you'll be 16.3 km (10.1 mi) from Coronet Peak Ski Area.

Novotel Queenstown Lakeside ratings based on 765 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Fantastic location!

Pros: Location first, comfort second.
Cons: We would have liked to be able to enter our room from the ground floor door instead of having to walk through hotel - we could leave this way.
We have stayed here twice and we would definitely recommend to other travellers. Rachel Whittle on front desk was amazing - very professional and friendly :)

Posted by , from Tauranga NZ on 11 Apr 2018

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5 out of 5
Fantastic location in town. Very comfortable bed. Would stay again in a heartbeat.

Posted by , from Mooloolaba QLD Australia on 9 Apr 2018

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4 out of 5
Nice and close to cbd queenstown for shopping and meals.

Posted by on 6 Apr 2018

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5 out of 5

Room over looking lake, beautiful view!

Very comfortable bed, great view. Only issue is shower not big between rail & shower curtain.

Posted by on 6 Feb 2018

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5 out of 5

Very convenient

Good experience. Car parking arrangements needs better awareness to customers.

Posted by on 14 Jan 2018

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4 out of 5

Nice location

very good location,great for everything. room is bit small for family with little kids.

Posted by , from Auckland on 14 Jan 2018

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5 out of 5

Perfect location - helpful staff - value for money

My family and I made a late accomodation change to the Novotel and are very pleased with our choice. Even though there was only twin rooms with 2 double beds available when we booked (our fault for leaving our booking so late!) there was plenty of room for 4. We had a view of the lake from our balcony and we were a one minute walk to the lakefront which is very popular around dinner time and sunset. We will definitely be returning to the Novotel - maybe without children next time.

Posted by , from Brisbane Australia on 11 Jan 2018

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4 out of 5

Good central location to Queenstown

The staff at reception at check in and at the breakfast buffet were efficient and accommodating. Although most were not local they had local knowledge on things to do and see which were appreciated. We would stay again. The only thing we had difficulty with was that the air conditioning ( we were there in summer) didn't seem that effective as perhaps it could have been and the bathroom in one of our rooms must have been cleaned quite quickly,

Posted by , from sydney, Australia on 30 Dec 2017

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5 out of 5

Great hotel-the best location

Pros: everything
Cons: don't charge for parking or charge less
Location: The location was perfect. The hotel was right at the park and the lake, close to walking trails. Shops and restaurants were steps away.
We were upgraded to a lake view room. This act of kindness and the perfect room made our last four days in New Zealand so special. We were so happy. In general the hotel is in a convenient location, Actually I think it's the only hotel that is in such a GREAT location. The staff is very attentive, comfy pillows, comfy bed. Everything was pretty perfect--down side you we had to pay for parking. I normally don't write reviews but I had to with this one. I highly recommend this hotel and would stay here over and over again.

Posted by , from california on 27 Dec 2017

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5 out of 5

Nice hotel, close to town, friendly staff

Really nice hotel, great location with easy walking distance to town and lakefront. Really friendly and helpful staff. Great breakfast buffet.

Posted by , from Gold Coast, Australia on 17 Dec 2017

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Property Features

Novotel Queenstown Lakeside offers its guests a spa tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 646 square feet (60 square metres) and includes meeting rooms. Tour or ticket assistance, multilingual staff, and ski equipment storage are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Valet parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available


  • Airport: Queenstown (ZQN-Queenstown Intl.) (7.8 km / 4.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Queenstown Lakeside offers 273 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Queenstown's hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Elements – This restaurant serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD TBA.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Additional policies and fees may apply when booking more than 3 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.


Guests will be asked to pay the following charges at the property:

  • Deposit: NZD100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD33.00 for adults and NZD17.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD22.00 per night (in/out privileges)
  • Nearby parking fee: NZD 15 24 hours
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Queenstown Lakeside Hotel
  • Novotel Lakeside Hotel
  • Novotel Queenstown Lakeside
  • Novotel Lakeside
  • Queenstown Novotel
  • Novotel Queenstown Lakeside Hotel Queenstown
  • Novotel Gardens Queenstown

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®