4.6 out of 5

"Excellent location and lovely staff. Really enjoyed our stay here, a very nice hotel " More

By a verified traveller on Sun 08 Oct 2017

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Hotel Description

A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Church of St Peters. Highlights at this hotel include a restaurant, a bar/lounge, and a spa tub.

All 273 rooms feature LCD TVs with satellite channels, and you can enjoy balconies or patios, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

The restaurant, Elements, is open for breakfast and dinner. Other amenities include free WiFi in public areas, a fitness centre, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking.

With a stay at this 4-star Queenstown City Centre hotel, you'll be 16.3 km (10.1 mi) from Coronet Peak Ski Area.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$170 per night

Room, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Lakeside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, View (Alpine View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Queenstown Lakeside ratings based on 755 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Novotel queenstown

Excellent location and lovely staff. Really enjoyed our stay here, a very nice hotel

Posted by on 8 Oct 2017

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5 out of 5

Novotel Queenstown in October

Pros: Location to central Queenstown, clean and modern facitilies.
Cons: Didn't find fault with anything on our stay.
Location: Location absolutely perfect for walking everywhere. Close to all major attractions and activities.
Hotel was fantastic, clean and modern. Excellent location, close to lake. Would definitely stay here again next time I go to Queenstown.

Posted by , from Auckland NZ on 5 Oct 2017

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5 out of 5

Excellent, clean, well appointed, central hotel

Pros: As above
Cons: Would benefit from newer carpets & a new interior paint job.
Location: In the thick of central Queenstown, the "Adventure Capital" of the world. Being over 70yrs we were happy to shop & improve the NZ economy.
Very enjoyable stay. Very comfortable room & bed with pillow choice. Very clean with friendly & helpful staff. Ultra HD TV with HD Sky channels a pleasant surprise. In room.Refrigerator & multiple free beverage making facilities with option of free fresh milk was useful.Location was very close to the centre of Queenstown with a lovely lakeside position.Our room was very quiet with no noise intrusion.Service was excellent & food prices very reasonable as was the room rate.We shall certainly stay again & highly recommend the Novotel. The only downside was watching the Wallabies defeat themselves against the All Blacks!

Posted by , from Brisbane on 5 Sep 2017

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4 out of 5

Just right

Everything form check in to check out was a breeze

Posted by on 31 Aug 2017

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5 out of 5

Queenstown conveniently location

We loved our stay at the Novotel... lake view ground level room is perfect for families... with a park just outside...

Posted by on 13 Aug 2017

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4 out of 5

Great location for central Queenstown

Pros: Very close to everything - and great views ( not from our room, but general lounge area)
Cons: nothing
Location: Easy walking distance to everything - so very central to waterfront, bus stations etc
We were requiring accommodation close to town for the weekend, and you couldn’t get a better location. A few minutes stroll to everything that you needed. Hotel room was small, but still large enough for what we were needing as wasn’t in the room much. Nice toiletries available and daily servicing. Would stay again!

Posted by , from Auckland on 5 Jun 2017

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4 out of 5

Comfortable , close to CBD and affordable

Good place to stay close to cbd. Comfortable Nice staff Basic amenities Free wifi for members

Posted by on 8 Apr 2017

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4 out of 5

Great Location

Great location and friendly staff, will come back :)

Posted by on 3 Mar 2017

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2 out of 5
over priced room for a view of the carpark and all night noise

Posted by on 5 Feb 2017

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4 out of 5

Perfect location by the lake

Pros: Location to lake and town shops
Cons: Costly wifi
Location: Right next to the lake and all facilities
Lovely room. Beds were very comfortable. Walk to all shops (50m) Wifi was expensive.

Posted by , from Brisbane on 17 Dec 2016

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Property Features

Novotel Queenstown Lakeside offers its guests a jacuzzi and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 646 square feet (60 square metres) and includes meeting rooms. Tour or ticket assistance, multilingual staff, and ski equipment storage are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (7.8 km / 4.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Queenstown Lakeside offers 273 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with Satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Queenstown's hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Elements – This restaurant serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a jacuzzi and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD TBA.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Additional policies and fees may apply when booking more than 3 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33.00 for adults and NZD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 22.00 per night (in/out privileges)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway beds are available for an additional fee
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Queenstown Lakeside Hotel
  • Novotel Lakeside Hotel
  • Novotel Queenstown Lakeside
  • Novotel Lakeside
  • Queenstown Novotel
  • Novotel Queenstown Lakeside Hotel Queenstown
  • Novotel Gardens Queenstown

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®