4.7 out of 5

"A Fantastic facility in a dream location that is staffed by exceptional people who gave us a truly memorable experience of a lifetime. " More

By a verified traveller on Sun 10 Jun 2018

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Hotel Description

A luxury stay in Queenstown awaits you at Hilton Queenstown Resort & Spa, a recipient of the prestigious Conde Nast Hot List award in 2012. You'll be within a 10-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from Remarkables Park Town Centre. Highlights at this ski hotel include 3 restaurants, a full-service spa, and an indoor swimming pool.

All 220 rooms feature LCD TVs with cable channels, and you can enjoy fireplaces, balconies or patios, and WiFi. In-room dining is easy with amenities like fridges and round-the-clock room service. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Free newspapers, safes, and hairdryers are also available.

A day of pampering at eforea spa at Hilton can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Stacks Pub, is open for dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the 24-hour fitness centre and sauna. A conference centre, a 24-hour business centre, and meeting rooms are among the business amenities offered. Additionally, you'll find WiFi in public areas, a coffee shop/café, and a snack bar/deli. Breakfast is available daily. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 5-star Queenstown hotel, you'll be 25.9 km (16.1 mi) from Coronet Peak Ski Area.

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136 per night

Room, 1 King Bed (Relaxation)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Lake Wakatipu Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Queenstown Resort & Spa ratings based on 996 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
A Fantastic facility in a dream location that is staffed by exceptional people who gave us a truly memorable experience of a lifetime.

Posted by on 10 Jun 2018

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5 out of 5
Great hotel and location - love the water taxi! Friendly helpful staff and fantastic facilities.

Posted by on 26 Mar 2018

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4 out of 5

gorgeous views stunning location

The one thing we found difficult was not having a second mirror. We were two girls in a 2 bed appartment with one bathroom. It would have been a hell of a lot easier to have a second mirror somewhere so that we didn’t have to wait for the bathroom to do the hair and make up.

Posted by on 26 Mar 2018

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4 out of 5

Stunning position....comes at a cost

Beautiful view from the Whakatipu suite. Unrivaled. But...it’s approx 15-20 mins from the town area. Wonderful staff in all areas of the hotel. Quite a distance to get to our suite, and 2 lifts. Dinner at The Whakatipu Grill was superb.

Posted by , from auckland on 28 Feb 2018

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4 out of 5

Stunning location

Cons: The parking debacle - we arrived at 10 pm and the whole “go find a road space or up the hill” was very disappointing. Reception wasnt very welcoming
Beautiful location massive rooms and amazing views Pool and hot tub were lovely

Posted by on 26 Feb 2018

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5 out of 5

Post Wedding Bliss

Great place to stay for post wedding relaxation. Staff were lovely and kindly gave us an upgrade as we'd just been married. Great views and facilities.

Posted by , from Brisbane on 17 Feb 2018

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4 out of 5

Wish we could had stayed longer!

Pros: Everything - the Clean room, spacious, comfortable beds and the view!
Location: Location is a bit out of the way from town but the free shuttle service and water taxi is very convenient. Close to the airport
We checked into the Hilton for one night on our first trip to Queenstown. We wished we could had extended it. We used the free shuttle bus service to and from the hotel to Queenstown (town area). This has to be booked. We got the water taxi back from town as we hadn't booked the shuttle back. The water taxi is $10 each and we had such an enjoyable trip. The room was clean, bed was very comfortable and the view we had from level 8 was stunning. Thank you Hilton, We will be back!

Posted by , from Gold Coast on 13 Feb 2018

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3 out of 5

be selective

Pros: Site location and facilities very good, Service excellent Thank you to a great concierge.
Cons: See notes above about kitchen and location of room. Car parking is at a premium and could be an issue in peak season, as the hotel is out of town.
This is a very large prestigious complex on a great site. Be aware that a map of the site and your room location will enhance your stay . Our room was above an entry door, constantly banging with night arrivals, also above a restaurant with the emptying large bottles into the waste and waste disposal, on a front street location. This really compromised our sleep and rest. The facility is excellent, the staff were very helpful to us in an emergency situation we had and the quality of room fit out was as per advertising. However, the kitchen facility in our suite did not have essential items for cooking..no mixing bowl or microwave bowls, no utensils or chopping board... simply minimum plate and cutlery serving for 2.

Posted by , from Melbourne on 9 Feb 2018

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4 out of 5
Cons: the dishwasher doesn't work well.the slide door of cabinet is not working well.
big space for family.little kitchen is easy for simple cooking.easy to park.

Posted by , from Melbourne,Australia on 31 Jan 2018

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2 out of 5

Disappointed

Pros: The view.
Cons: Better and more engaged and attentive staff. More staff rostered on during peak check in's.
Location: There is a lovely coffee shop/deli downstairs, however unfortunately the coffee was terrible and the food was pre-pared and dry.
Compared to our previous hotel stay in Queenstown, at another facility in June 2017, our room was much, much smaller and cramped. We didnt enjoy the customer service at this hotel at all. Most of the staff were vague and not present. Due to road works on the bridge, getting into Queenstown by car was less than ideal. More staff to be rostered on at reception during peak check ins. At times there were in excess of 20 people waiting in the lobby, blocking the lobby area to other guests coming in and out, with only one person checking in the groups at the check in desk.

Posted by , from Australia on 30 Jan 2018

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Property Features

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Hilton Queenstown Resort & Spa helps provide the perfect winter holiday with ski storage and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. WiFi is available in public spaces for a fee. This luxury hotel also offers a 24-hour fitness centre and a sauna. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Queenstown hotel is smoke free.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • 3 dining venues
  • 7 conference rooms
  • Built in 2011
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (3.4 km / 2.1 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hilton Queenstown Resort & Spa offers 220 forms of air-conditioned accommodation with fireplaces and a safe. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Fireplace
  • Private balcony or patio
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Wakatipu Grill – On-site restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub – This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Me and Mee – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.

The Lake Counter – This café only serves light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre. Children aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Eforea spa at Hilton has 10 treatment rooms, including rooms for couples. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: NZD35 per person (approximately)
  • Fee for in-room wireless Internet: NZD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD TBA (rates may vary)
  • Valet parking fee: NZD20.00 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD60 per night
  • On-site credit card charges are subject to a surcharge
  • Facilities fee: NZD20 per person, per day and includes use of:

  • – Spa tub
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Queenstown Resort
  • Hilton Queenstown
  • Hilton Queenstown Hotel Queenstown

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Hilton Queenstown Resort & Spa is listed in the 2012 Condé Nast Traveller Hot List.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®