4.6 out of 5

"Excellent. Staff friendly and helpful. Room cleaned well everyday. Stunning view from our lakeview room. Food was amazing. " More

By a verified traveller on Sun 15 Apr 2018

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. Within a 20-minute stroll, you'll find SKYCITY Wharf Casino and Steamer Wharf. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

Free WiFi, in-room childcare, and coffee/tea makers are featured in all 175 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, free newspapers, in-room massages, and safes are available.

The restaurant, Mackenzies Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, spa tub, and sauna. 3079 square feet (286 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available daily. There's also the convenience of an airport shuttle.

With a stay at this 4.5-star Queenstown hotel, you'll be 19.7 km (12.2 mi) from Coronet Peak Ski Area.

Heritage Queenstown ratings based on 992 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Excellent. Staff friendly and helpful. Room cleaned well everyday. Stunning view from our lakeview room. Food was amazing.

Posted by , from Queensland, Australia on 15 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Henry

Dear Corinne, Thank you for your time reviewing your recent stay with us. I'll ensure to pass on your kind words to the team. Thank you very much and we look forward to hosting you again in the nearest future. Yours sincerely, Henry Nguyen Duty Manager

5 out of 5

Great hotel, excellent service.

Wish we could have stayed longer! Service was excellent, restaurant meal fantastic. A lovely hotel with nice open fire.

Posted by , from Melbourne on 27 Mar 2018

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Comment from Hotel Management

10 Apr 2018 by Alexandria

Good evening, Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your stay with us. I will pass on your kind words to our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Rooms Division Manager

3 out of 5

A little dated

Location: 15 min walk to central Queenstown.
Like most of Queenstown, expensive for what you get. Quite dated and just another large hotel. Unfortunately not all rooms have views

Posted by on 12 Mar 2018

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Comment from Hotel Management

15 Mar 2018 by Alexandria

Good afternoon, Thank you for taking the time on offering your feedback on your stay with us at the Heritage Queenstown, we take all feedback on board as it allows us to improve our service. I will pass on your feedback to our General Manager. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Rooms Division Manager

5 out of 5
Nice hotel, bit remote from Queenstown but can ferry across the lake. No parking so a bit difficult and was hard to understand the lock code for the door. Otherwise spacious room with great facilities

Posted by , from Auckland on 11 Mar 2018

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Comment from Hotel Management

15 Mar 2018 by Alexandria

Good afternoon, Thank you for taking the time on offering your feedback on your stay with us at the Heritage Queenstown. I must ask if you meant to write this review on our hotel as there is another property in Queenstown which matches your description? Heritage Queenstown is not accessed by the lake, we have ample car parking available, we also have keys rather than codes on all doors. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Rooms Division Manager

5 out of 5

Perfect morning view

We returned for a night after getting married a few years prior on the Icon rooftop and enjoyed our visit just as much as the previous time. The view was amazing, the food fresh and healthy and included plant based options and the staff were lovely as always. We only wish we could have stayed longer.

Posted by , from Gold Coast Australia on 26 Feb 2018

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Comment from Hotel Management

9 Mar 2018 by Alexandria

Good afternoon Krissy, Thank you for taking the time offering your lovely feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your returning stay with us, we loved having you stay with us over the weekend. I will pass on your kind words to our team. I look forward to welcoming you back to the hotel again next year. Kind regards Alexandria Appelman Rooms Division Manager

5 out of 5

Grand hotel on the hill

Pros: I loved the whole feel of it. It didn't feel clinical and sterile like a lot of hotels , it felt very welcoming and comfortable. We all fell in love w
Location: its just a short taxi ride into town and is far enough away that there is no traffic noise. its a hidden gem
We brought my 90 year old aunty to Queenstown for a surprise birthday treat. What a treat it was. she felt totally spoilt and indulged , by the staff and just loved her room and what it offered... huge bed that was super comfy, huge TV, a balcony and tea and coffee facilities. From the time we walked into reception until the time we left she was made to feel like a queen.

Posted by , from Auckland on 13 Feb 2018

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Comment from Hotel Management

19 Feb 2018 by Alexandria

Good morning, Thank you for taking the time on offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your stay with us; I will pass on your kind words to our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Rooms Division Manager

3 out of 5

Reasonable hotel

Pros: Facilities - Carparking, Pool, restaurant.
Cons: Some parts are starting to look a little dated, the lift in the Forest Wing was not running smoothly and the water supply reliability.
Location: Location good and nice views from some parts of the hotel, close to town with options to get in to town, walk, bus, car(if you have one), taxi.
Price had obviously been bumped up due to the tourist season and the Concert that was what we were there for. Taking the cost of the hotel into consideration I did not feel it was value for money. Our room had no water one morning and when it was looked at we got told it was probably due to everyone having a shower at the same time. Not a good response considering it is a hotel and the price that we paid. The room was OK, very spacious and a nice wee balcony to enjoy a wine in the warm weather. Generally it was ok but overpriced for this stay. I have stayed there previously at a more acceptable rate and have enjoyed it so would stay there again.

Posted by , from Christchurch on 21 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by Alexandria

Good morning , Thank you for taking the time to leave your honest feedback following your recent stay here with us. We take all guest feedback and comments very seriously as it allows us to continuously improve our product and services. We apologies for any inconvenience caused with our Forest lift being out of order, a technician is onsite today to ensure this is working smoothly again. In regards to our water supply, this is connected to the council supply and we have been experiencing some issues over the weekend, it has been passed onto our Maintenance Manager to address with the council. Thank you for highlighting this to us. I sincerely hope we have the opportunity to welcome you back in the near future, please do not hesitate to contact me direct alexandriaA@heritagehotels.co.nz should you have any dates in mind and I will personally look after your booking. Kind regards, Alexandria Appelman Rooms Division Manager

4 out of 5

Great views of Lake Wakatipu and the mountains

Reception was bit understaffed and we had to wait for a while as other international visitors were taking time. Inside the room was better than expected compared to the look of the building, complicated structure, and a tired lift. A little far from the town centre but it is up in the hill and the view was magnificent. Stroll down by the lake was breathtaking!

Posted by on 8 Jan 2018

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Comment from Hotel Management

8 Jan 2018 by Alexandria

Good morning, Thank you for taking the time on offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your room and your stay with us; it is a very busy time in Queenstown at this time of year however we acknowledge that your check in may have been slower than normal. I will pass on your kind words to our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Reservation Manager

4 out of 5

Only a 15 minute walk into the CBD.

Pillow selection was one type only in our rooms. Bill review option, on TV was not kept up to date for client to view at will.

Posted by , from Western Australia on 30 Dec 2017

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Comment from Hotel Management

4 Jan 2018 by Agata Kurdziel - Reservations Supervisor

Good afternoon Jake, Thank you for taking the time to leave your honest feedback following your recent stay. We take all guest feedback and comments very seriously as it allows us to continuously improve our product and services. The pillow menu we present on the rooms is as per guest preference that is why is has to be requested calling our guest services team that will happy to provide it to your room. I do hope we can have another opportunity to welcome you back at Heritage Queenstown! Kind regards,

5 out of 5
Great location, close to town but not too close. Bus stop right in front of the hotel. Very friendly staff.

Posted by on 18 Dec 2017

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Comment from Hotel Management

16 Jan 2018 by Alexandria

Good morning, Thank you for taking the time on offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your stay with us;. I will pass on your kind words to our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Reservation Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

As a guest of Heritage Queenstown, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hr business centre and meeting rooms are available. Event space at this hotel measures 3079 square feet (286 square metres) and includes conference centres. A library, a terrace, and tour or ticket assistance are also featured at the luxury Heritage Queenstown. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3 conference rooms
  • 3079 sq ft of conference space
  • 286 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (11.5 km / 7.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. Queenstown's hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Films for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD31 for adults and NZD15.5 for children (approximately)
  • Airport shuttle fee: NZD27 per person (one-way)
  • Rollaway bed fee: NZD45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Queenstown Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Promotions

Free Wireless Internet Access
Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.
Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®