4.5 out of 5

"We loved our stay at the Heritage. We had adjoining rooms 1 for us the other for our girls & it was fantastic!!! We had dinner twice at the restaurant ... " More

By a verified traveller on Mon 30 Oct 2017

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$197 per night

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Lake View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Queenstown ratings based on 1,588 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great family hotel

We loved our stay at the Heritage. We had adjoining rooms 1 for us the other for our girls & it was fantastic!!! We had dinner twice at the restaurant & they staff & food was amazing. Will difinitely be staying again!!!

Posted by , from Auckland, New Zealand on 30 Oct 2017

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Comment from Hotel Management

9 Nov 2017 by -

Good afternoon Donnelle, Thank you for taking the time to leave your feedback following your stay at Heritage Queenstown. I am delighted to hear you enjoyed your stay and had a wonderful dining experience in our Restaurant. Your kind comments are very much appreciated as it is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass on your kind words to all our team members. I am overjoyed to hear you and your family enjoyed your stay. We look forward to seeing you again in the near future. Kind regards, Luke Thorne Duty Manager

4 out of 5

A little far from QT centre.

Friendly, welcoming, clean and mostly great food.

Posted by , from Auckland on 24 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by -

Good morning Rochelle, Thank you for your feedback and kind words. We hope you enjoyed your stay with us at the Heritage Queenstown. Kind regards Luke Thorne Duty Manager

5 out of 5

Best stay in Queenstown

We had a wonderful time, Queenstown is amazing and the staff at the Hotel were gracious, helpful and just nice people.

Posted by , from Auckland NZ on 23 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by -

Good morning Barbara, Thank you for taking the time to leave your feedback from your stay at Heritage Queenstown. It is always wonderful to hear positive comments on our staff members. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. We all hope you enjoyed your stay and we look forward to welcoming you back soon. Kind regards Luke Thorne Duty Manager

4 out of 5
Cons: See above re the shower.
Great hotel and wonderful location. The shower pressure was quite weak - the only complaint really. In a hotel of this standard I would have expected better.

Posted by , from auckland on 23 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by -

Good morning Jan, Thank you for taking the time to offer your honest feedback from your stay at Heritage Queenstown. Your comment about the water pressure in the shower will be passed to our Maintenance department for follow-up; your feedback is greatly appreciated. We all hope you enjoyed your stay overall, and we hope to see you again in the not so distant future. Kind regards Luke Thorne Duty Manager

3 out of 5

Ski Holiday

Pros: Spa/+Gym and free car park
Cons: Evening dinning very slow to get orders and not busy. Overlooked for drinks often. Looks dated and worn. Had to find rooms with different wings.
Location: Location OK but need to drive to town. Ski fields close.
Selected because of spa to relax muscles after skiing.

Posted by , from Christchurch NZ on 15 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by -

Good afternoon Brian, Thank you for taking the time to leave your honest feedback following your recent stay. I was most concerned to learn of the problems you experienced during your evening dining experience. Your comments will be passed on to our Food and Beverage Manager for review and follow-up. We appreciate your feedback. We sincerely hope you enjoyed your Ski Holiday in Queenstown, and hope we can have another opportunity to welcome you back and improve your Heritage experience. Kind regards, Luke Thorne Duty Manager

4 out of 5
Fantastic value for money. Great facilities. Beautiful location. Lovely friendly staff. Tidy comfortable room. Free underground carparking.

Posted by on 15 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by -

Good afternoon, Thank you for your kind words and feedback. We all hope you had an enjoyable stay with us, and we hope you will return in the near future. Kind regards Luke Thorne Duty Manager

5 out of 5

Comfortable and relaxing

Great views. Probably a little far out of town unless you’re happy with a brisk walk, but buses go past the door and you can always take a taxi. Staff helpful and food very good.

Posted by on 13 Oct 2017

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Comment from Hotel Management

15 Oct 2017 by -

Good afternoon, Thank you for taking the time to leave your honest feedback following your stay at Heritage Queenstown. I am happy to hear you enjoyed the views from your room and that our team provided you with the high levels of service we pride ourselves on. We do get mixed responses from guests regarding our location from the town centre, yet most do enjoy the walk into town. The view of the mountains along the lakeside is truly spectacular. Thank you again for your feedback and comments, we hope you enjoyed your stay and hope to see you again in the near future. Kind regards, Luke Thorne Duty Manager

4 out of 5

Halal Food

Disappointed with the buffet breakfast very limited variety and there are no Halal options available although we were told there is. I suggest them contact Islamic council of NZ for more details on halal certification

Posted by , from Sydney Australia on 9 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by -

Good afternoon Ahmad, Thank you for your comments. We appreciate your feedback. Our buffet breakfast is made up of a variety of culinary options. Breads for all dietary requirements, traditional western breakfast items served hot together with vegetarian and vegan options considering preparation and product additives. Our raw bar is a great addition and is Commitment #3 in Heritage’s Good Food Project. We wanted to increase our selection providing offerings which are unprocessed, unheated foods with more energy and full of ‘life force’. Rich in grains and using oils such as olive, coconut and raw agave nectar. Where salt is used, it is Marlborough sea salt. The limited exposure to halal requests has minimised our pro-activity in sourcing these products. We will discuss this with our Senior Management, with a view to acknowledging your request. Once again we appreciate your commentary. Kind Regards, Luke Thorne Duty Manager

4 out of 5
Just what we needed the whole experience was awsome

Posted by on 8 Oct 2017

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Comment from Hotel Management

13 Oct 2017 by -

Good morning, Thank you for your wonderful comment; we look forward to seeing you again in the near future. Kind regards Luke Thorne Duty Manager

3 out of 5
Not a bad stay, had trouble with Internet. Other than that was fine.

Posted by on 1 Oct 2017

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Comment from Hotel Management

6 Oct 2017 by -

Good morning, Thank you for your honest feedback, we hope you enjoyed your stay and look forward to seeing you again in the near future. Kind regards Luke Thorne Duty Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking