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Free WiFi, in-room childcare and free newspapers are featured in all 175 rooms. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, in-room massages, safes and hairdryers are available.
The restaurant, Mackenzies Restaurant, is open for breakfast, lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, spa tub and sauna. 3079 square feet (286 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, laundry facilities and ski storage. On weekend mornings buffet breakfast is served between 6:00 AM and 11:00 AM.
Attractions within a 15-minute drive of this 4.5-star Queenstown hotel include Queenstown Gardens and Shotover Jet.
Heritage Queenstown ratings based on 994 Verified Reviews
Guest reviews for Heritage Queenstown
24 Aug. 2019 by Kevin Kluts
Good Evening, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially the experience you had with our team here, i will be sure to pass on your kind words to thema nd we all look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager
24 Aug. 2019 by Kevin Kluts
Good Evening, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall and I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager
24 Aug. 2019 by Kevin Kluts
Good Evening TrishA, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially the range of facilties we have here. I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager
24 Aug. 2019 by Kevin Kluts
Good Evening, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially our friendly service I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager
4 Aug. 2019 by Kevin Kluts - General Manager
Good Afternoon, Thank you for your feedback, I am glad to hear you enjoyed your stay and we look forward to welcoming you again soon. Kind Regards, Kevin Kluts General Manager
8 Aug. 2019 by Kevin Kluts - General Manager
Good Afternoon, Thank you for your feedback, it is wonderful to hear you enjoyed your stay overall, and I will be sure to pass your kind words onto our concierge especially. I look forward to welcoming you again soon. Kind Regards, Kevin Kluts General Manager
29 Jul. 2019 by AJ
Hello there, Thank you very much for your rating following your recent stay. Have a nice day. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.
20 Jul. 2019 by Kevin Klutz - GM
Good Evening, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially the location of our hotel in proximity to central Queenstown I look forward to welcoming you again in the future. Kind Regards, Kevin Klutz General Manager
1 Jul. 2019 by Emma Jubb - Duty Manager
Thank you for your feedback
23 Jun. 2019 by Nhung Tran
Good afternoon, Thank you for taking the time to leave us a feedback in regards to your recent stay. We appreciate your feedback and will be sure to review with our Management Team. Look forward to welcoming you back in the near future! Kind regards, Nhung Tran Duty Manager
About the Heritage QueenstownLocation 91 Fernhill Road, Queenstown, 9197
As a guest of Heritage Queenstown, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 3079 square feet (286 square metres) and includes conference centres. A library, a terrace, and tour or ticket assistance are also featured at the luxury Heritage Queenstown. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.
- 175 guestrooms or units
- 4 levels
- 4 buildings
- 3079 sq ft of conference space
- 286 sq. m of conference space
- Dining venue
- Bar or lounge
- Childcare (surcharge)
- Umbrellas for the pool
- Ski equipment storage
- Business centre (24 hours)
- Conference centre
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Wedding services available
- BBQ grill(s)
- Gift shop
- Newspapers in lobby (free)
- Television in lobby
- Smoking in designated areas
Family Friendly Amenities
- Family property
- Outdoor pool
- Free WiFi
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Free cribs/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
- Airport: Queenstown (ZQN-Queenstown Intl.) (11.6 km / 7.2 mi)
- Parking: Free self parking
Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.
- In-room dining (24 hours)
- Films for purchase
- Cribs (free)
- Housekeeping (daily)
- Newspapers (free)
- Childcare in room (surcharge)
- Massage in room (surcharge)
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Air conditioning
Food & Drink
For a fee, guests can enjoy a buffet breakfast on weekends from 6:00 AM and 11:00 AM.
Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
24-hour room service is available.
- Check-in time ends at midnight
- Check-in time starts at 2 PM
- Minimum check-in age is 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
Group Booking Policy: For bookings of 5 rooms or more, this property charges a 100% deposit, collected 45 days prior to arrival. A non-refundable cancellation policy applies to bookings cancelled within 45 days of arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
- Check-out by 10 AM
Children and extra beds
- Children are welcome.
- Kids stay free! Children stay free when using existing bedding.
- Rollaway/extra beds are available for NZD 45 per night.
- Free cribs (infant beds)!
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests will be asked to pay the following charges at the property:
- Deposit: NZD 50 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
- Rollaway bed fee: NZD 45 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Heritage Hotel Queenstown
- Heritage Queenstown
- Queenstown Heritage
- Heritage Queenstown Hotel Queenstown
- Queenstown Heritage Hotel
- Heritage Queenstown Hotel
Awards & Affiliations
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®