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Hotel Description

A luxury stay in Playa del Carmen awaits you at Maroma, A Belmond Hotel, Riviera Maya. You'll be 11.1 km (6.9 mi) from El Camaleón Mayakoba Golf Course and 18.9 km (11.7 mi) from Quinta Avenida. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

A day of pampering at Maroma Spa by Guerlain (Opening November 2023) can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, Casa Mayor, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Freddy's Bar is the hotel's own cocktail bar, serving drinks along with lunch and dinner. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool and 24-hour gym. Additionally, you'll find free WiFi in public areas, free use of bicycles, and laundry facilities. Free cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute drive of this 5-star Maroma hotel include Puerto Morelos Town Square and Puerto Morelos Reef.

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$1,451* Per night/room 28 Apr. - 29 Apr.

Suite, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Private Pool, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Wellness)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Maroma, A Belmond Hotel, Riviera Maya, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and sailing. Free breakfast is served daily. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers an outdoor pool, a 24-hour fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maroma, A Belmond Hotel, Riviera Maya was completed in December 2022. Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 72 guestrooms or units
  • 2 levels
  • 16 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Built in 1980
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Maroma, A Belmond Hotel, Riviera Maya offers 72 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Clothes dryer
  • Private patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Casa Mayor - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Freddy's Bar - This cocktail bar specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Woodend by Curtis Stone - This beach restaurant serves dinner only. Open daily.

Bambuco - This beachfront cocktail bar specializes in Mexican cuisine and serves lunch only. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 5
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Maroma, A Belmond Hotel, Riviera Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for MXN 129.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
  • Maximum 2 (weight limit: 11 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).

  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Car recommended
  • Events/parties allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 11
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Belmond Protects (Belmond)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Reservations are required for on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Belmond Maroma
  • Belmond Maroma Resort
  • Belmond Resort
  • Maroma Belmond
  • Maroma Resort
  • Maroma Hotel Playa Del Carmen
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.