Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor swimming pools

Choose dates to view prices

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Terrace/patio
Exterior
In-room safe, desk, laptop workspace, blackout curtains
9 restaurants, international cuisine
Free toiletries, hair dryer, dressing gowns, slippers

Overview of Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Reviews
8.4

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Pool
  • On private beachOn private beachOn private beach
  • LaundryLaundryLaundry
  • All-inclusiveAll-inclusiveAll-inclusive

Check out the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Popular LocationPlaya Mujeres Golf Club11 min walk
  • Popular LocationMujeres Beach19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive
  • Popular LocationNorth Beach91 min drive

Room options

Junior Suite Garden View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Master Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

Preferred Club Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Paramount Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 460 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View -King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 147 sq m
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 3
  • 2 Queen Beds

Junior Suite Pool View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 112 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Pool View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Partial Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

Junior Suite Partial Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Master Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Preferred Club Family Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 166 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Deal of the Day

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive. You'll be 0.9 km (0.6 mi) from Playa Mujeres Golf Club and 11.2 km (7 mi) from Gran Puerto Pier. Highlights at this all-inclusive hotel include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Dreams Spa by Pevonia can include massages, facials and body treatments along with aromatherapy and mani/pedis. The restaurant, World Café, serves international cuisine. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free WiFi in public areas, a gym and a sauna. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa Mujeres hotel include Plaza 28 and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 11 min walk
  • Mujeres Beach - 19 min walk
  • Terminal Marítima Isla Mujeres - 84 min drive
  • Dolphin Discovery - 90 min drive
  • North Beach - 91 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • Isla Blanca - 13 min walk
  • Poseidon - 4 min drive
  • Aurum Lobby Bar - 17 min walk
  • Lobby Bar - 14 min walk
  • Flavors - 6 min drive

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Luxury hotel on the beach, with 3 outdoor swimming pools
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Dreams Playa Mujeres Golf & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a free kid's club and a children's pool. Self parking and valet parking are free.

This 4.5-star Punta Sam hotel is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • Conference rooms
  • Built in 2014
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies. This accommodation offers separate sitting areas. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Punta Sam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fusion Nikkei Cuisine
  • L’Etoile
  • Maris
  • Tres Colores
  • World Café

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

More

  • 5 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive
Dreams Mujeres & Spa Inclusive
Dreams Playa Mujeres Golf Spa Resort
Dreams Playa Mujeres Golf Spa Resort All Inclusive
Dreams Playa Mujeres Golf Spa Resort Optional All Inclusive
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Hotel
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive on 5 May 2024 start from AU$1,038.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yep, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yep, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a short 19-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a pool?

Yep, and guests recommend it! Dreams Playa Mujeres Golf & Spa Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools.

What makes Dreams Playa Mujeres Golf & Spa Resort - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.

Is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

No, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Relax with a coldie at the 2 beach bars or 3 poolside bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

There isn't one on site, but Playa Mujeres Golf Club is a short 11-minute walk away.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 309 out of 606 reviews" "
Rating 8 - Good. 164 out of 606 reviews" "
Rating 6 - Okay. 71 out of 606 reviews" "
Rating 4 - Poor. 34 out of 606 reviews" "
Rating 2 - Terrible. 28 out of 606 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

changkai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
Stayed 4 nights in Jan 2024

6/10 Okay

Theresa

Travelled with family
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
Stayed 4 nights in Jan 2024

8/10 Good

Meghann J

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nestor, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

SUONGSUN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Micheal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great, beach was ok, to much seaweed and just built up over the week with no one cleaning it. Restaurants situated is a miss and they need to do a better job, at communicating because was told that you don’t need reservations for restaurants except French one and was told 45 minutes wait at 2 restaurants back to back, when there was a number of tables empty inside and they said they are for reservations. Overall I had an ok time but world never return.
Stayed 7 nights in Dec 2023

6/10 Okay

Joel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
While rooms are spacious and beach is very nice, food is mediocre and restaurant reservation process especially for larger groups is arcane. Most of staff is very helpful and friendly, but front desk check in process was painful
Stayed 7 nights in Dec 2023

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

Pasquale

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon we arrived in the suite, there was only 1 glass and 1 cup at the bar and 1 glass in the washroom. No robes. we notified the front desk rep. he said they will sent the items. First only cups received no glasses, then later 2 child robes were delivered. Eventually adult robes were delivered but the other robes were still there. No glasses. We eventually asked the room attendant next day for the glasses. At dinner time I put all my valuables in the safe but could not lock it because the locking bolts were protruding and could not be locked. I then removed everything from the safe and took them with me to dinner because i was told that I had to be in the room for them to unlock the safe, so we di it after dinner. Waste of time. The phone in the room was very difficult to use. the handset did not work, the speaker phone had to be used to make calls and after could not disengage the phone. No indication on the phone that there were messages. Lack of signage for: direction to Lobby from elevator, location of shuttle to Secrets Resort. Staff at Lobby and concierges desks give different replies to question s which was very frustrating, how to get and print Boarding Passes, Location of shuttle pickup area, how the wi-fi work. Hibachi restaurant only opened 4 days a week and completely booked for our stay. Access for the remaining restaurants were either partially opened or very long wait. We were not to happy.
Stayed 6 nights in Dec 2023

8/10 Good

Vasuki

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Unsafe property the units balcony door and the room entrance door when you open front door slam no time cut your arm off because so windy beach close to the resort. They can consider some kind of stopper or slow closing arm to the door actually we had a incident crush one of our thumb nail cut off and start to bleed. Staffs are not useful on that situation
Stayed 4 nights in Dec 2023