Lots of pros and cons to this hotel. Starting with the pros, the accommodation (villa) was amazingly and truly breathtaking. Great design of the villa with spa jacuzzi bath and open top shower. The swimming pool and sun bed area was lovely, great sun trap and very relaxing with all of the natural rainforest background music.
Cons, the biggest has to be the reception and would say that needs to be the biggest area to improve. When we checked in there was very limited information given due to the reception staff member not being able to speak any English. As a hotel you should have someone that can speak a selection of languages to host their guests. The resorts location is very rural off the main road from the airport to Phuket town. Taxis were extortionate prices so we were forced to hire a moped for the first evening. There's a restaurant on site, but after many attempts to find how to book a table. We found out it was closed on our first night. They had a room service menu but that wasn't on either. There is no signs around the resort so trying to find anything is hard. I would struggle to warrant the fitness centres title due to there being just a ball for stretches, rowing machine and treadmill in an empty room. The morning after we were told we needed to pay for damage on the moped. With photo evidence I proved it wasn't us, the receptionist looked annoyed she couldn't not charge me. This is a B&B not a hotel, very limited staff on site!