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5.0 out of 5

"Staff very friendly and pretty good english. Room was beautiful, beach clean, pool lovely and warm, food good " More

By a verified traveller on Sun 02 Jun 2019

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Hotel Description

A luxury stay in Phu Quoc awaits you at The Shells Resort & Spa Phu Quoc. You'll be 5.1 km (3.2 mi) from Phu Quoc Night Market and 21.1 km (13.1 mi) from Vinpearl Safari. Highlights at this beachfront resort include a full-service spa, a private beach, and a restaurant.

A day of pampering can include hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, FLOW Restaurant, is open for breakfast, lunch, and dinner. Enjoy the outdoor swimming pool, steam room, and pool loungers as well as access to kayaking. Added amenities include free WiFi in public areas and a conference center. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle.

With a stay at this 5-star Phu Quoc resort, you'll be 29.6 km (18.4 mi) from Phu Quoc Prison and 39.6 km (24.6 mi) from Sun World Hon Thom Nature Park.

Luxury Villa, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$81* Per night/room 27 Apr. - 28 Apr.

Luxury Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Villa Garden - Spa Inclusive

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Villa, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Shells Resort & Spa Phu Quoc ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Shells Resort & Spa Phu Quoc

Everyone (1) Couples (1)
5 out of 5
Staff very friendly and pretty good english. Room was beautiful, beach clean, pool lovely and warm, food good

Posted by on 2 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Nguyen Huy PHong Mr. (FOM)

Dear Sir/ Madam. Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since, please be sure that you nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard, The Management Team

5 out of 5
Pros: The room, the pool and beach.
Beautiful resort. The breakfast buffet was amazing!

Posted by on 13 Nov. 2017

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Comment from Hotel Management

16 Nov. 2017 by Nguyen Huy Phong (Mr) - Front Office Manager

Dear sir/madam Thank you for taking the time and share your wonderful experience with us. It is a pleasure to read your review and I am sure it will inspire other travelers to visit us very soon. I am delighted to know that you had an awesome stay with us and also love our room designed, pool, and the nice beach, especially the amazing breakfast. Its seem you may missed the BBQ dinner will be service every Tues-Sat, that will be started with free cocktails party, the our door activities as KAYAK service on beach (depend the weather), indoor activities as sauna & steam bath will be provided free to all in house guest. Providing the most relaxing, comfortable and exceptional stay one can have during his journey has always been our pride and commitment for many years. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island.

About the The Shells Resort & Spa Phu Quoc

Location Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang

Property Features

Step outside to unwind on the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc like an outdoor pool and a steam room. There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis. This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include complimentary bottled water and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Shells Resort & Spa Phu Quoc offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 38.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Policies

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

  • No lifts
  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 5
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shell Phu Quoc
  • Shell Resort Phu Quoc
  • Shells Resort Phu Quoc
  • Shells Resort
  • Shells Phu Quoc
  • The Shells Resort & Spa Phu Quoc Island, Vietnam
  • The Shells Resort Spa
  • The Shell Resort Spa
  • The Shells Resort Spa Phu Quoc
  • The Shells & Phu Quoc Phu Quoc
  • The Shells Resort Spa Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort
  • The Shells Resort & Spa Phu Quoc Phu Quoc
  • The Shells Resort & Spa Phu Quoc Resort Phu Quoc

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.