This is intended to be a detailed review for those contemplating booking a 5 star hotel in Phnom Penh (PP). For those not wanting to read this long review, my conclusion is that I would not return. Summary: Hotel is much too big a complex, confusing layout, food quality in restaurants is poor, impossible to locate the Fitness centre without a map, and lots of niggling issues where they have things wrong. Beds hard. Rooms are good. Stick to traditional 5 stars. The staff are all very lovely but not perhaps well trained enough.
I booked this blingy hotel as I liked the idea of all in entertainment - shows, a casino (several), several restaurants, a gym, pool etc etc... It is not the usual type of hotel I book. I prefer contemporary high end 5 stars. The full package attracted me.
If you are a fan of Sofitels/Grand Hyatts/Sheraton’s/ Hilton you will not like this hotel. The entrance is gold and bling. The whole of the hotel is bling. There is nothing subtle. It’s Las Vegas all the way but perhaps without the quality.
The staff. I know Thailand rather than Cambodia is called the land of the smiling people, but I have to say that I found nearly ALL Cambodian people to be incredible friendly and smiling and not just the hotel staff though without any exception the staff of this hotel treat their clientele with total respect and kindness.
Friendliness does not always equate to competency however and on many occasions at this hotel I got lost and the staff then m