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NagaWorld Hotel & Entertainment Complex

Hotel Class
5 out of 5
Photo gallery

Reviews

3.8 / 5Good
1,248 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Free airport shuttle

Map

What's nearby

  • Popular Location
    NagaWorld Casino
    1 min walk
  • Popular Location
    Cambodia-Vietnam Friendship Monument
    9 min walk
  • Popular Location
    Silver Pagoda
    17 min walk

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    About this area

    Phnom Penh

    In the city center, NagaWorld Hotel & Entertainment Complex is in an area with good shopping. Independence Monument and Royal Palace are notable landmarks, and travelers looking to shop may want to visit Riverside and AEON Mall.

    Popular Location

    What's nearby

    • NagaWorld Casino - 1 min walk
    • Cambodia-Vietnam Friendship Monument - 9 min walk
    • Independence Monument - 13 min walk
    • Silver Pagoda - 17 min walk
    • Royal Palace - 17 min walk

    Getting around

    • Phnom Penh Railway Station - 4 min drive

    Restaurants

    • Bistro Romano Italian – Restaurant offering Italian cuisine. Serves lunch and dinner daily.
    • 2Pangea – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
    • Fortune Palace – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
    • Le Gourmet – Fine-dining restaurant with a bar offering French cuisine. Serves lunch and dinner daily.
    • Korean Grill – Restaurant offering Korean cuisine. Serves lunch and dinner daily.

    About this property

    NagaWorld Hotel & Entertainment Complex

    This resort features 12 restaurants, a full-service spa, and a casino. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Additionally, an outdoor pool, a nightclub, and 9 bars/lounges are onsite. All 1617 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and LCD TVs with cable channels. Guests will also find 24-hour room service, minibars, and premium bedding.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi
    WiFi in public areas is free for up to 15 minutes per day

    Parking and transportation

    Free self parking
    Free valet parking
    Free nearby parking
    Free roundtrip airport shuttle from 6:00 AM - 11:30 PM
    Airport shuttle at scheduled times

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 12 for adults and USD 12 for children
    12 restaurants and 4 coffee shops
    9 bars/lounges and 1 poolside bar
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    Designer stores
    Fitness center
    Full-service spa
    Karaoke
    Nightclub
    Outdoor pool
    Shopping mall
    Shopping

    Family friendly

    Dry cleaning service
    Laundry facilities
    Outdoor pool
    Snack bar/deli

    Conveniences

    ATM/banking services
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    Chinese
    English
    Filipino
    Khmer
    Malay
    Thai

    Business services

    5 meeting rooms
    Conference center (11539 square feet of space)

    Outdoors

    Garden

    Spa

    22 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Couples treatment room(s)
    Facials
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - Thai
    Massage/treatment rooms
    Reflexology
    Sauna
    Spa open daily
    Spa tub
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Assistive listening devices available
    Braille signage

    More

    Casino
    Couples dining
    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Linens
    Premium bedding

    Bathroom

    Bathrobes
    Free toiletries
    Hair dryer
    Towels

    Entertainment

    Cable channels
    LCD TV

    Food and drink

    Champagne service
    Coffee/tea maker
    Electric kettle
    Free bottled water
    Minibar

    More

    Desk
    Free newspapers
    Guidebooks/recommendations
    Iron/ironing board (on request)
    Phone
    Restaurant dining guide
    Safe
    Slippers
    Turndown service
    Window screens
    5 - Excellent
    358
    4 - Good
    495
    3 - Okay
    208
    2 - Mediocre
    106
    1 - Poor
    81
    3.8
    Cleanliness
    3.8
    Service and Staff
    4.0
    Amenities
    3.7
    Property condition

    2/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service

    The hotel is very nice, but it’s worse than going into an airport terminal. Parking is limited, very hard to find parking even in their parking structure. Before you book beware of undisclosed fees bc there’s a $100 deposit and the room is non-refundable. Staff not very friendly

    Stayed 1 night in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Clean and safe, staff friendly, breakfast is good..........

    Stayed 2 nights in Jan. 2020

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    I hope you get what you deserve.

    Very unhelpful - My flights had been cancelled and I asked them to let my colleague in instead and they chose to refuse such a simple and reasonable request.

    Stayed 1 night in Jan. 2020

    3/5

    • Liked: Property conditions & facilities, room comfort
    • Disliked: Staff & service

    Protest resulted in poor service.

    There was a protest going on outside of the hotel during our trip. Many of the employees were part of the protest. This caused a major decrease in service level. Room service was not available. We went to the Golden Bowl restaurant and were told they could only make 1 item. We ordered that item (egg with ham, toast, and a bowl of noodles) the staff forgot about our order and we ended up waiting for 45 minutes to get food. Additionally, many of the drinks were not available at the bars. However, we had lunch at the Italian restaurant and the service there was great.

    Stayed 1 night in Jan. 2020

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort

    This is intended to be a detailed review for those contemplating booking a 5 star hotel in Phnom Penh (PP). For those not wanting to read this long review, my conclusion is that I would not return. Summary: Hotel is much too big a complex, confusing layout, food quality in restaurants is poor, impossible to locate the Fitness centre without a map, and lots of niggling issues where they have things wrong. Beds hard. Rooms are good. Stick to traditional 5 stars. The staff are all very lovely but not perhaps well trained enough. I booked this blingy hotel as I liked the idea of all in entertainment - shows, a casino (several), several restaurants, a gym, pool etc etc... It is not the usual type of hotel I book. I prefer contemporary high end 5 stars. The full package attracted me. If you are a fan of Sofitels/Grand Hyatts/Sheraton’s/ Hilton you will not like this hotel. The entrance is gold and bling. The whole of the hotel is bling. There is nothing subtle. It’s Las Vegas all the way but perhaps without the quality. The staff. I know Thailand rather than Cambodia is called the land of the smiling people, but I have to say that I found nearly ALL Cambodian people to be incredible friendly and smiling and not just the hotel staff though without any exception the staff of this hotel treat their clientele with total respect and kindness. Friendliness does not always equate to competency however and on many occasions at this hotel I got lost and the staff then m

    Stayed 2 nights in Jan. 2020

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