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4.7 out of 5

"This is a lovely place, very clean and comfortable. The owners have thought of everything, including a picnic set with thermos and the first morning's ... " More

By a verified traveller on Sun 16 Apr 2023

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Hotel Description

A family-friendly stay in the heart of Norfolk Island awaits you at Cumberland Resort and Spa. Within just a 15-minute stroll, you'll find Queen Victoria's Garden and Bounty Folk Museum. Highlights at this hotel include a full-service spa, an outdoor swimming pool, and in-room kitchens.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and hydrotherapy. Enjoy the spa tub, sauna, kids' swimming pool, and pool loungers. Business travelers can take advantage of meeting rooms and a business center. Plus you'll find free WiFi in public areas, a free manager's reception, and laundry facilities. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Norfolk Island hotel include The Old Watermill and Norfolk Island Botanic Garden.

Executive Cottage, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$315* Per night/room 13 Apr. - 14 Apr.

Romantic Villa, 1 Bedroom, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family House, 4 Bedrooms, Jetted Tub

Bed Count 4 King Beds Maximum Occupancy 8 Max

Executive Villa, 3 Bedrooms

Bed Count 3 King Beds Maximum Occupancy 6 Max

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Bed Count 5 King Beds Maximum Occupancy 12 Max

Executive Cottage, 2 Bedrooms, Jetted Tub

Bed Count 2 King Beds Maximum Occupancy 4 Max

Cumberland Resort and Spa ratings based on 27 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cumberland Resort and Spa

Everyone (6) Couples (13) Family (7)
5 out of 5
Ideal location

Posted by on 18 Jun. 2023

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Comment from Hotel Management

19 Jun. 2023 by Tima

Hi Clayton and friends and we thank you for your positive comments regarding our location. We are happy to hear that you enjoyed your visit to Norfolk Island and we are looking forward to welcoming you back in the near future.From your Cumberland families

5 out of 5
This is a lovely place, very clean and comfortable. The owners have thought of everything, including a picnic set with thermos and the first morning's breakfast. It was easy to organise tours and dinners and a short walk to shops and cafes.

Posted by on 16 Apr. 2023

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Comment from Hotel Management

6 May 2023 by Rael

Thank you for your lovely feedback. We are thrilled that you enjoyed your stay and look forward to welcoming you back one day.

5 out of 5
The staff were wonderful. The unit was clean and tidy and fully stocked with everything we needed. WiFi is very unreliable but I believe it's like that all over the island so pretty much out of their control.

Posted by on 19 Mar. 2023

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Comment from Hotel Management

4 Apr. 2023 by Tima

Hi Maurie and thanks for your positive comments about our team and the facilities - muchly appreciated.Just to let you know that we have just installed a Starlink satellite disc which will provide our guests with fast and reliable services.

5 out of 5
Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants

Posted by on 27 Oct. 2019

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Comment from Hotel Management

18 Feb. 2020 by Rael

Thank you for your lovely review and for pointing out the convenient position of Cumberland Resort and Spa, a short stroll to the clubs, cafes and restaurants, and shops.

5 out of 5
Friendly, helpful staff,great bed. Water pressure in shower okay for island conditions

Posted by on 28 May 2019

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Comment from Hotel Management

12 Jun. 2019 by Rael

Thank you for your lovely review. We are pleased that you enjoyed the friendliness of our staff, and the comfort of our heavenly King beds.

5 out of 5

Everything you need

Pros: The property manager, Tima, was an absolute joy to meet. She greeted us by first name the moment we arrived and always had a large smile ready.
Cons: We found the two bedroom spa room a bit small for a family of four - but to be fair, our kids are both nearly adults & take up a lot of room :)
Location: Recommend snorkelling at Emily Bay & Slaughter Bay, & definitely the Hilli Goat Cheese tour. Walk down the cliff to Anson Bay. Drive up Mt Pitt.
We stayed at Cumberland for 7 nights as a family of four. The resort was chosen for its location & price & we were not disappointed with either. The centre of "town" is at your doorstep, with cafes, supermarket, liquor store and shopping just down the road. A car is provided for your use, which is essential on Norfolk as there is no public transport. Being right in the centre of the island, anywhere you wish to go is never more than 5 minutes away.

Posted by , from Brisbane on 10 Apr. 2018

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Comment from Hotel Management

16 May 2018 by Rael

Thank you for taking the time to write this fantastic review, and for appreciating our hospitality and service. Glad to enjoyed being right in town near the shops, cafes, supermarket, etc. We look forward to welcoming you back one day.

5 out of 5

GRAT PLACE TO STAY

Pros: location and comfort
Location: lots of tours and good food
LOVELY STAFF WH CAN'T DO ENOUGH FOR YOU, COMFORTABLE ACOMMODATION IN A GRAT LOCATION.

Posted by on 17 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by Rael

Thank you for taking the time to provide feedback, We are thrilled that you enjoyed your stay, and would love to welcome you back one day.

4 out of 5

centrally located worked well for our holiday

Pros: Staff are friendly centrally located
Cons: Maintenance to rooms
Our room requires some maintenance eg hot water in the shower warm only, television needs remounting as it only faces the floor, all knives for food preparation require sharpening and there is no light over the dining table also the dressing table drawers are not user friendly

Posted by , from Newcastle NSW Australia on 16 Jul. 2017

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5 out of 5

Best accomodation on the island!

Cumberland was in the perfect position for everything. The unit was amazing with I room spa. Very well equipped kitchen, very clean and excellent help from staff re booking anything. Breakfast basket was plentiful and car supplied as well! What else could you ask for?

Posted by , from Norfolk Island on 12 Jul. 2016

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Comment from Hotel Management

23 Jul. 2016 by Rael

Thank you so much for taking the time to provide this valuable feedback. We love it when our guests provide insight into what they loved and where we can improve the experience.

4 out of 5

Norfolk Holiday

Pros: A little road noise in the front villa.
Cons: Nothing
Location: The Resort is very central and it is easy to explore the history and sights with the car provided (pay insurance only).
We have just returned from a relaxing 7 night holiday at Cumberland Resort and Spa. The managers Ghiselle and Julius welcomed us and made sure any requests were met. The resorts rooms are comfortable and well equipped.

Posted by , from Melbourne on 16 Nov. 2015

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About the Cumberland Resort and Spa

Location 100 Taylors Road, Norfolk Island, 2899

Property Features

Cumberland Resort and Spa offers its guests a full-service spa, an outdoor pool, and a spa tub. WiFi is free in public spaces. A business center and meeting rooms are available. A free manager's reception is offered daily. An airport shuttle (available 24 hours) is available for a fee. A children's pool, a sauna, and a library are also featured at the family-friendly Cumberland Resort and Spa. This 4-star Norfolk Island hotel is smoke free.

  • 1 floor
  • 13 guestrooms or units
  • 4 buildings
  • Meeting rooms
  • Built in 1980
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Cumberland Resort and Spa offers 13 accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. These individually decorated accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and DVD players. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ceiling fan
  • Unique decor
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Body wraps
  • Body scrubs
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 4:30 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Cumberland Resort and Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:30 AM - 4:30 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:30 AM
  • Front desk closes daily at 4:30 PM
  • Pets allowed (no fees)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 30 per person (roundtrip)
  • Airport shuttle fee per child: AUD 15 (roundtrip), (from 2 to 11 years old)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 15 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Norfolk Island
  • Cumberland Resort Norfolk Island
  • Cumberland Resort Spa
  • Cumberland Spa Norfolk Island
  • Cumberland Resort and Spa Hotel
  • Cumberland Resort and Spa Norfolk Island
  • Cumberland Resort and Spa Hotel Norfolk Island

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.