23 Apr. 2024 by Casey - Front Office Manager
Thank you, Tamika, for sharing your feedback. We're sorry to hear your experience fell short of expectations. Your input helps us improve, and we hope to have the opportunity to provide a better experience in the future.
23 Apr. 2024 by Casey - Front Office Manager
We apologise for the inconvenience, Michael. Your feedback is valuable, and we'll look into the issue promptly to ensure a more comfortable experience for our guests. Thank you for bringing this to our attention.
25 Mar. 2024 by Casey - Front Office Manager
Thank you for your review! We apologise for the inconvenience with parking and access. Your feedback is valuable, and we'll work to improve these aspects. We're glad to hear that you had a very good experience overall. We hope to welcome you back for another enjoyable stay soon!
25 Mar. 2024 by Casey - Front Office Manager
Thank you, Chloe! Your recommendation means a lot to us. We're thrilled you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back soon!
6 Mar. 2024 by Casey - Front Office Manager
Hi Michael, Thank you for your feedback. We're pleased you enjoyed the room and meals. Apologies for the oversight with the room allocation, and we appreciate your understanding. We hope to welcome you back for an even more seamless and enjoyable stay.
25 Feb. 2024 by Casey - Front Office Manager
Dear Ludwig, we appreciate your review. While we only have a small lot for on-site parking near our Sip'n'Save bottle shop, street parking nearby is indeed an option. The street parking is not ticketed, providing a free alternative for our guests. We apologise for any confusion regarding the "Free Self-parking" statement. Your feedback is valuable, and we hope you consider staying with us again!
25 Feb. 2024 by Casey - Front Office Manager
Dear Eric,Thank you for your 4-star review! We're pleased to hear you had a positive experience with us. If there's anything we can do to earn that fifth star next time, please don't hesitate to let us know.
27 Nov. 2023 by Casey Front Office Manager
Thank you for highlighting our stunning sea views! We appreciate your recommendation to book early for the restaurant. We strive to provide an exceptional experience and look forward to welcoming you again.