- Disliked: Property conditions & facilities, room comfort
Worst Hotel Experience Ever
This was the worst hotel experience ever for me. It ruined my family’s Christmas and was very upsetting. It was so bad I had to upgrade and change rooms 5 times with my family. The heating/ventilation system didn’t work in the winter, can you imagine? Meanwhile we had a 7 month old with us. According to them their systems had a bug and they didn’t have a contingency plan. Couldn’t get hold of technical help either and pretended they didn’t know. All their systems were on one network meaning a single point of failure so anything happens and everything goes down. No heating, no tv, no telephone. It was unbelievable! In the end we stayed in a special room for the handicapped which was setup to have a higher temperature than others to get through the holidays. They apologized and refunded some of my money but it’s not about the money. That was me and my family’s Christmas ruined. I thought a hotel built just over a year or so ago would have better plans, better systems, better equipment etc. but I was just a dreamer. Aside the problems, the rooms have terrible lightening. The hotel is meant to have a dark modern theme I think, but in my opinion, give people the light and let them decide whether they want it or not. The breakfast was terrible and even cutlery wasn’t comfortable to use because of how they look. What happened to nice looking stainless steel cutlery? In a nutshell, I’ve been to quite a few hotels in Norway but this is the only one I’ve had to think NEVER EVER AGAIN!