Unfortunately, room 123 was not well maintained the sinks were not draining properly and ants were out on the counter top the manager Christina had a worker to spray down the counter top for the ants. The mattress was not suitable for a person with back conditions. As a result, no accommodations were offered. Christina stated to "use the pull-out sofa bed mattress instead of the double bed", in which, paying the room rate was not solely intended for sleeping on a pull-out sofa bed mattress . The next morning pests(roach and bug) seen in the sitting area and in the refrigerator door. Front desk workers did not have authority to provide accommodations while the manager was off-site and off duty.