2/10 Terrible
Lisa
Travelled with group
18 Jan 2024
Disliked: Staff & service, amenities, property conditions & facilities
Upon check in we were told no amenities would be provided including breakfast. The only reason we booked with this hotel was for the breakfast. They claimed they emailed about it, I did not receive a single email stating this. In fact when I got the email that the hotel was changing I called to make sure everything work my reservation was still good and was assured it would all be the same. It was not. Not only was there no food provided but there were no microwaves to heat up purchase food. And we had to keep everything in the fridge due to ants, I spent a small fortune on some food and it was covered in ants after a nights sleep. The construction they were doing was loud and banging could be heard all night, when I called to ask if the desk for help on this matter, on a weeknight at 10:30pm!! He said “yea I can hear it too but I don’t know where it’s coming from”. Most morning we were greeted by the toxic smell of paint fumes. The elevator was is complete disarray. And with the exception of 2, the front desk staff were extremely rude. The only nice thing I can say is that the beds were comfortable
Lisa
Stayed 6 nights in Jan 2024