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3.8 out of 5

"Good feed. Everything else good for the money. Not going to meet the 50 word minimum because I can't be bothered. " More

By a verified traveller on Wed 30 May 2018

Hotel Description

At The Empire Hotel, you'll be 0.1 km (0.1 mi) from West Coast Wilderness Railway and 38.1 km (23.7 mi) from West Coast Pioneers Memorial Museum. Highlights at this inn include free continental breakfast, a restaurant, and free self parking.

You can enjoy free WiFi, featured in all 20 rooms.

At the inn's own bar/lounge, you can stop for a drink. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area. Each morning free breakfast is served.

With a stay at this Queenstown inn, you'll be 39.6 km (24.6 mi) from Zeehan Golf Club.

Double Room, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$80 per night

Double Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, Ensuite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Triple Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Triple Room, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

The Empire Hotel ratings based on 71 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Empire Hotel

Everyone (63) Couples (4) Students (1) Family (1)
2 out of 5
Apart from the broken shower head, broken bathroom light, empty soap dispenser, leaking tap, noisy generators in the dead of night, screaming drunk, smoking patrons out the back under our window; the staff were lovely and friendly, the kitchen staff did well after being thrown under bus load of German tourists and the bed was pretty comfortable. Breakfast was a single use plastic nightmare but the fat raison bread was an unexpected bonus. It's a good relic from a bygone era and central to the Township.

Posted by on 16 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Tracy

Thank you for taking the time to share your feedback, the issues highlighted have been raised with the Hotel Manager.

5 out of 5
The staff were incredibly friendly. Gave our motorbikes a covered secured location to store then. Told us about the local area it was great

Posted by on 10 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Tracy m- Reception

We appreciate your feedback and are delighted that you enjoyed your stay.

4 out of 5
Very well positioned for the train trip. Meals were great

Posted by on 7 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Tracy Reception

We appreciate your feedback and are delighted that you enjoyed your stay

3 out of 5
It was clean and a reasonable price. However the bathrooms were shared, and the halls were noisy with patrons. Also the continental breakfast was just passable and there were no options for people on restricted diets.

Posted by on 24 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Tracy - Admin

Our apologies that you did not enjoy your stay and for highlighting your concerns - we will do our very best to address them.

4 out of 5
I liked the atmosphere (staff very friendly) and the good facilities. I didn't like the noise from the bar in the evening/night - kept me awake.

Posted by on 20 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Tracy - Admin

Our apologies that you were kept awake by noise from our Hotel's bar.

5 out of 5
The bed was so comfortable and the hotel really quiet

Posted by on 18 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Tracy - Admin

Thank you for taking the time to post your review, we are glad you found the amenities comfortable!

4 out of 5
Very comfortable room with an amazing view of the mountain behind Queenstown. Bathrooms were large and most were quite modern.

Posted by on 19 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Tracy - Office Admin

Thank you for your feedback and we are happy you enjoyed your stay!

4 out of 5
Lovely building, nice and clean but the shower wasn't awesome.

Posted by on 13 Jan. 2019

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Comment from Hotel Management

27 Feb. 2019 by Tracy - Admin

Our apologies that you did not enjoy your stay and for highlighting your concern with the shower - unfortunately the water pressure is not always peak due to the age of the Hotel - 120 years !

3 out of 5
Locals fighting outside our room window until the police broke it up was the low point

Posted by on 11 Jan. 2019

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Comment from Hotel Management

25 Feb. 2019 by Tracy - Admin

Thank you for taking the time to write your review, its unfortunate that a police incident outside the Hotel made your stay uncomfortable.

4 out of 5
The bedroom at the rear of the hotel was very basic and next to very crowded family rooms, which put some strain on the shared bathroom. Proximity to an external stairwell used by smokers wasn't great. Little sitting room/tearoom was comfortable, but didn't accommodate many. Meals were fantastic and the staff were really lovely. The retention of historic artworks in the main areas was noteworthy, along with the gorgeous main staircase.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

25 Feb. 2019 by Tracy - Admin

Our apologies that you did not enjoy your stay and for highlighting your concerns - we will do our very best to address them.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. The Empire Hotel also features coffee/tea in common area and a television in common area. Free self parking is available. Smoking is allowed in designated areas at this Queenstown inn.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Coffee in lobby
  • Front desk (limited hours)
  • Television in lobby
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Empire Hotel offers 20 forms of accommodation with free toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Housekeeping (daily)
  • Toiletries (free)

Food & Drink

Guests are served a free continental breakfast daily from 7 AM to 9 AM.

On-site venue – This restaurant serves lunch and dinner. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 5 PM.
If you arrive at the property after hours, you'll need to check in at an alternative location: Hotel Bar
If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7:30 AM - 5 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel Bar
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Hotel Names

  • Empire Hotel Queenstown
  • Empire Hotel
  • Empire Queenstown