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The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

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The Palace of the Lost City at Sun City Resort

Photo gallery for The Palace of the Lost City at Sun City Resort

Property grounds
Children's play area - indoor
Paraplegic Room
3 restaurants, breakfast, dinner served; international cuisine
0B | Bathroom

Overview of The Palace of the Lost City at Sun City Resort

Reviews
8.8

Excellent

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry

Explore the area

Map
Sun City Resort, Moses Kotane, North West, 0316
  • Popular LocationThe Valley of Waves15 min walk
  • Popular LocationSun City Casino5 min drive
  • Popular LocationWaterworld7 min drive
  • AirportPilanesberg (NTY-Sun City)17 min drive

Room options

View all photos for Superior Luxury Pool Facing Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Pool Facing Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Family Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, blackout curtains

Luxury Twin Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Moses Kotane

A luxury stay in Moses Kotane awaits you at The Palace of the Lost City at Sun City Resort. You'll be within a 15-minute walk of The Valley of Waves and 1.7 km (1.1 mi) from The Gary Player Golf Course. Highlights at this family-friendly hotel include 3 restaurants, 3 coffee shops/cafes and a full-service spa. .A day of pampering at The Royal Salon can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, Crystal Court, serves international cuisine and is open for breakfast and dinner. Tusk Bar & Lounge is the hotel's own piano bar, serving drinks along with light fare. Enjoy the 2 outdoor tennis courts, golf course and free water park plus access to ecotours. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include a casino, an outdoor swimming pool and a nightclub. There's also free valet parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 5-property class Moses Kotane hotel include Sun City Casino and Waterworld.

What's nearby

  • The Valley of Waves - 15 min walk
  • The Gary Player Golf Course - 5 min drive
  • Sun City Casino - 5 min drive
  • Waterworld - 7 min drive
  • Pilanesberg National Park - 14 min drive

Restaurants

  • Acacia Terrace Cafe - 12 min drive
  • The Jungle Bar & Lounge - 13 min drive
  • Shebeen - 5 min drive
  • Tusk Bar - 1 min walk
  • Cabanas Pool Bar - 4 min drive

About this property

The Palace of the Lost City at Sun City Resort

Luxury hotel with 3 restaurants and full-service spa
The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A casino, an outdoor pool, and a kids' pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

  • 1 building
  • 335 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 3 coffee shops
  • Conference rooms
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Crystal Court
  • Plume
  • The Grill Room
  • Tusk Bar & Lounge

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 8 floors
  • Building
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property provides return airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palace of the Lost City at Sun City Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Is parking available at The Palace of the Lost City at Sun City Resort?

Yep, The Palace of the Lost City at Sun City Resort has a free self car park and free valet parking.

How much does it cost to stay at The Palace of the Lost City at Sun City Resort?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at The Palace of the Lost City at Sun City Resort on 16 May 2024 start from AU$479.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Palace of the Lost City at Sun City Resort?

Yep, The Royal Salon is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Palace of the Lost City at Sun City Resort have a pool?

The Palace of the Lost City at Sun City Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does The Palace of the Lost City at Sun City Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Palace of the Lost City at Sun City Resort?

The Palace of the Lost City at Sun City Resort features a full-service spa, a nightclub and an outdoor pool.

Is The Palace of the Lost City at Sun City Resort family-friendly?

You bet! With amenities like a kids' club and a children's pool, as well as childcare services in the guestrooms, it's no surprise The Palace of the Lost City at Sun City Resort is a hit with families.

Is there a free airport shuttle available at The Palace of the Lost City at Sun City Resort?

No, The Palace of the Lost City at Sun City Resort does not offer an airport shuttle service.

Is there a bar or restaurant at The Palace of the Lost City at Sun City Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Palace of the Lost City at Sun City Resort?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at The Palace of the Lost City at Sun City Resort?

No, pets and service animals are not allowed.

Is there a golf course on site at The Palace of the Lost City at Sun City Resort?

Yep, The Palace of the Lost City at Sun City Resort has an 18-hole golf course. You will also find mini golf.

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 564 reviews" "
Rating 8 - Good. 149 out of 564 reviews" "
Rating 6 - Okay. 45 out of 564 reviews" "
Rating 4 - Poor. 28 out of 564 reviews" "
Rating 2 - Terrible. 13 out of 564 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elsabe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Stayed 3 nights in Jan 2024

8/10 Good

Hanna

Stayed 2 nights in Dec 2023

10/10 Excellent

randell

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Manesh

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful and will be back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Anita

Travelled with partner
Liked: Amenities, property conditions & facilities
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
Stayed 4 nights in Nov 2023

10/10 Excellent

J E

Stayed 1 night in Nov 2023

10/10 Excellent

Jose Luiz, Porto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brett, Harare

Stayed 4 nights in Oct 2023

10/10 Excellent

ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend 5stars
Stayed 8 nights in Oct 2023