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4.2 out of 5

"Convenient location by motorway within walking distance of restaurants. Very dated and in need of a makeover. Service extremely limited. " More

By a verified traveller on Thu 07 Mar 2024

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Hotel Description

At The Spencer Hotel you'll be within just a 10-minute stroll of Shore City Shopping Centre and Takapuna Beach. Highlights at this hotel include in-room free wired internet and LCD TVs.

Enjoy the gym, outdoor tennis court, spa tub, and seasonal outdoor swimming pool. 8611 square feet (800 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4-star Takapuna hotel include Bruce Mason Centre and Lake Pupuke.

Spencer Studio Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max
AU$151* Per night/room 1 Apr. - 2 Apr.

Spencer One-Bedroom Suite Balcony & View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spencer One-Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spencer One Bedroom Suite with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Spencer Studio Room with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Spencer Hotel ratings based on 291 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Spencer Hotel

Everyone (155) Couples (82) Business (3) Family (35)
5 out of 5

Posted by on 16 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by Jo-Anne

Thank you Stewart for your wonderful review! We look forward to welcoming you back again soon!

3 out of 5
Convenient location by motorway within walking distance of restaurants. Very dated and in need of a makeover. Service extremely limited.

Posted by on 7 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Jo-Anne

Hi Linda, thank you for your review. I am so pleased that you enjoyed our central location. Sadly, our restaurant did not survive covid, we do have delicious frozen meals available. Aplogies for any inconvenience caused. We do have a magnificent swimming pool, heated spa and gym as great amenities to enjoy during your stay. We hope to welcome you back again soon! Kind regards

4 out of 5
Great place for lots of reasons

Posted by on 3 Mar. 2024

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Comment from Hotel Management

3 Mar. 2024 by Jo-Anne

Thank you Vivienne for the great review! We hope to welcome you back again soon!

5 out of 5
Excellent location

Posted by on 24 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Jo-Anne

Thank you for your wonderful review Julie! I am so delighted that you had a great stay with us! We look forward to welcoming you back again soon!

4 out of 5
The suite was good and had all we needed the front desk staff could of been more helpful with parking etc

Posted by on 4 Feb. 2024

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Comment from Hotel Management

7 Feb. 2024 by Jo-Anne

Hi Kathryn, thank you for your wonderful review and for your feedback. We will ensure that our front desk staff continue to be helpful with parking considerations. We hope to welcome you back agin soon!

3 out of 5
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later. Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.

Posted by on 19 Jan. 2024

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Comment from Hotel Management

21 Jan. 2024 by Jo-Anne

Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!

3 out of 5
A bit of mildew in the bathroom needs better cleaning

Posted by on 30 Dec. 2023

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Comment from Hotel Management

16 Jan. 2024 by Jo-Anne

HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards

4 out of 5
We turned up at 1pm during the storm and they allowed us to check in early. Great service

Posted by on 3 Nov. 2023

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Comment from Hotel Management

5 Nov. 2023 by Neharika

Thank you for your feedback. We really appreciate it!!

5 out of 5
Location & elevation looking over the water.

Posted by on 10 Aug. 2023

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Comment from Hotel Management

16 Aug. 2023 by Neharika

Thanks for your feedback. We really appreciate it!

5 out of 5
Lovely spot , nice hot tub easy access to motorway

Posted by on 22 Jun. 2023

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Comment from Hotel Management

22 Jun. 2023 by Neharika

Thanks for your feedback. We really appreciate it.

Property Features

As a guest of The Spencer Hotel, you'll find a seasonal outdoor pool, an outdoor tennis court, a spa tub, and a fitness center. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 8611 square feet (800 square meters) and includes conference space. A library, multilingual staff, and laundry facilities are also featured at the business-friendly The Spencer Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 42 guestrooms or units
  • 18 levels
  • Meeting rooms
  • 8611 sq ft of conference space
  • 800 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Britomart Station (9.3 km / 5.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Spencer Hotel offers 42 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 6:00 AM - 2:00 AM. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 35 at check-out.

The front desk at this property is open daily from 6:00 AM - 2:00 AM.
Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 35 at check-out.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Front desk opens daily at 6:00 AM
  • Front desk closes daily at 2:00 AM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 13
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 30 per day
  • Housekeeping fee: NZD 35 every 3 days
  • Rollaway bed fee: NZD 55.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Spencer
  • Castle Spencer Byron
  • Castle Spencer Byron Hotel
  • Castle Spencer Byron Hotel Takapuna
  • Castle Spencer Byron Takapuna
  • Spencer On Byron Auckland
  • Spencer Byron Hotel Takapuna
  • Spencer Byron Hotel
  • Spencer Byron Takapuna
  • Spencer Byron
  • Castle Spencer on Byron Hotel
  • The Spencer Hotel Hotel
  • The Spencer Hotel Auckland
  • The Spencer on Byron Hotel
  • The Spencer Hotel Hotel Auckland

You should know

  • The seasonal pool will open October 01 and close April 05.
  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.