Skip to main content
Beginning of main content

"Staff were excellent " More

By a verified traveller on Thu 29 Feb 2024

Enter dates to see availability

Hotel Description

Mercure Newcastle places you in the center of Newcastle, within just a 15-minute stroll of Newcastle Civic Theater and Newcastle Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

This smoke-free hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include a snack bar/deli, luggage storage, and an elevator. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Newcastle West hotel include Christ Church Cathedral and King Edward Park.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$163* Per night/room 4 Apr. - 5 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mercure Newcastle ratings based on 428 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Newcastle

Everyone (304) Business (6) Couples (50) Students (1) Family (41)
5 out of 5
Staff were excellent

Posted by on 29 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

5 Mar. 2024 by Karen

Hi DonaldThanks for your comments on our staff

5 out of 5

Posted by on 25 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

5 Mar. 2024 by Karen

Hi DavidThanks for your review.

4 out of 5
The place is fine to stay in, and the staff are fantastic. I did feel unsafe at night walking home from a harbour cruise - lot's of noise, loud cars cruising around, etc. But to be fair I had no trouble.

Posted by on 15 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

17 Feb. 2024 by Karen

Hi Michael, Thank you for your comments. Newcastle has a very vibrant nightlife.

4 out of 5
Conveniently located. Clean room and linen. Friendly staff.

Posted by on 3 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

17 Feb. 2024 by Karen

Thank you for you comments Allen

2 out of 5
The Mecure has a reputation of being an above average accommodation, well it was not, stained carpets along the hall ways, shower was inside the bath which the sealant was yellow and cracked, just a below average room, wont be back

Posted by on 29 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

31 Jan. 2024 by Mercure Newcastle

Hi Ria, thank you for taking the time to leave us a review of your recent stay. We sincerely apologise that the experience did not meet your expectations, and greatly appreciate your comments on areas we can improve on as we strive to improve with each stay! These issues have all been raised for action and we will be implementing strategies to have these rectified, as the comfort of our guests is our top priority. We do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standardsBest Wishes, Mercure Newcastle

2 out of 5
Originally booked 1 night through Wotif. Tried to book an extra night through the hotel but the staff was very unhelpful. Then tried to book the extra night through Wotif but the only way to do it was to cancel the original booking and rebook. The hotel would not waiver the cancellation fee even thou I was rebooking on the spot for 2 nights not 1. Booked my extra night in another hotel so they lost out. Also states on Wotif that parking is available. When I arrived I was told no parking available as the car park was full. Only option was to park on the street which there was no parking or across the main road and up a side street. The room was noisy due to the traffic. The buffet breakfast was less than ideal. And the staff on the front desk were rude. Will definitely not be wasting my money to stay there again.

Posted by on 28 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

31 Jan. 2024 by Mercure Newcastle

Hi Jodie, thank you for taking the time to leave a review of your recent stay, we are sorry about the issues you encountered during your visit and assure you this is not our usual standard of service. This has been raised as an area of improvement and we will be implementing further staff training so we are better equipped to help guests if this occurs in the future. Unfortunately our car parking is subject to availability and not guaranteed, we do apologise that this was full when you arrived for your stay, and that you were impacted by the traffic – our central location is mostly a positive, however this can sometimes come with noise and we understand this is not always ideal. Again, we do apologise that your expectations were not met during your last visit, however do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standards.Best Wishes, Mercure Newcastle

3 out of 5

Posted by on 16 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

19 Jan. 2024 by Charlotte

Hi Helen, Thank you for your review. We hope to see you again soon.

4 out of 5
The Mercure was the perfect choice for my stay. I attended the Australian Deaf Games held at NEX. It was walkable and the staff were very accommodating. Great coffee in the morning too. Parking was no problem.

Posted by on 14 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

14 Jan. 2024 by Charlotte

Good morning, Kathy, Thank you for your review. I am so pleased that you had a great stay with us. We hope to see you again soon.

5 out of 5
Good location value for money

Posted by on 12 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2024 by Charlotte

Hi Kris. Thanks so much for your review. We hope to see you again soon.

3 out of 5
Grounds needing tidying up. Rooms need updating. Traffic noise.

Posted by on 9 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2024 by Charlotte

Hi Di, Thanks so much for your review. Your feedback has been noted and will be sued to help us improve.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1356 square feet (126 square meters) and includes conference space. Mercure Newcastle also features an outdoor pool, concierge services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Newcastle was completed in November 2023. This 4-star Newcastle hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 6 levels
  • 1356 sq ft of conference space
  • 126 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Civic Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Newcastle offers 131 accommodations with safes and complimentary newspapers. 40-inch Smart televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Travel crib

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Mercure Newcastle has a restaurant on site.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 28 per person
  • Self parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Newcastle Travelodge
  • Travelodge Motel Newcastle
  • Travelodge Newcastle
  • Travelodge Newcastle Hotel
  • Travelodge Hotel
  • Travelodge
  • Mercure Newcastle Hotel
  • Travelodge Hotel Newcastle
  • Mercure Newcastle Newcastle West
  • Mercure Newcastle Hotel Newcastle West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

url importing http://www.wotif.com/Newcastle-Hotels-Mercure-Newcastle.h858928-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Newcastle-Hotels-Mercure-Newcastle.h858928-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Newcastle-Hotels-Mercure-Newcastle.h858928-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.