- Liked: Cleanliness, room comfort
- Disliked: Staff & service
Operational Issues Not Ready For Guests
On arrival, Freedom, the gentleman at the front desk greeted us. He was lovely but he was also managing the desk alone late in the evening. Why? Some rooms without electricity, no hot water or phones I overheard guests saying at the front desk. Which I believe actually lead to them canceling my bosses room, who was arriving at 5.30 am in the morning and checking out the same morning at 11 am! She just needed somewhere to rest her head for a couple of hours prior to our business engagement at Manhatta, which is located steps away from the hotel. Radisson confirmed and confirmed each time I walked in to say hello, that they still had her reservation and that they do not give away rooms regardless of the time she was checking in. But as I walked back into the hotel, and asked again, three people behind the desk including a manager said they were booked and because it was a third party booking through Hotels.com, they could not help me. If it wasn't for me calling Hotels.com, and them demanding they provide my boss a room, The Radisson would have put my boss in accomodations 3 miles away, I was told which was within the policy.Well, this was my NYC hotel experience.