Hotels & Accommodation near New Hall Mill

Very nice hotel didn’t have anything to complain about owner was very nice and helpful we was staying there to go to crufts owner didn’t mind me parking the van in the garden and letting my dogs have use of the garden was amazing will definitely stay here again in the future

The facilities are excellent and easy to use the bar area was comfortable and welcoming. Unfortunately on arrival were told that the expected free breakfast was not included.

We had problems reaching the property contact regarding key collection... tried emailing, phone calls and text messages, thankfully at 1:30pm while on route we received a WhatsApp message with our arrival details from business number. We arrived at 2:55pm, check in was 3pm the cleaner was still in the property so we had to go away and return at 5pm. Quickly it became apparent that the property was unsafe and not clean. The dining table the top rocked up and down independently from the legs, both sofa's have multiple broken springs and rips making them unusable, the threshold between the living room and kitchen is taped down but a member of our party still tripped over it, our dogs quickly found chicken bones and a filthy sock under a sofa, the bathroom is downstairs and stunk of urine, the garden was very unkempt and dark, the fridge had rotting food, hallway had wires hanging loose and needed repair, the carpet on the stairs was loose and came completely away when the stairs were walked up, a double electric socket was hanging off the wall. We left the property because of the safety issues but couldn't get in contact with the property manager because of the time so then contacted Hotels.com. The computer system was down and we were told that there was nothing they could do so as far as they were concerned we should stand outside in the cold and dark for 3 hrs then try and ring them again. Our party was four disabled adults, 2 of them over 70yrs old as well as 2 dogs.