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4.2 out of 5

"Friendly staff, good food at the restaurant. " More

By a verified traveller on Sun 24 Mar 2024

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Hotel Description

Mackay Rose Motel puts you in the heart of Mackay, within a 20-minute stroll of Pioneer Valley and Mackay Regional Botanic Gardens. Highlights at this Tuscan motel include a restaurant, an outdoor swimming pool, and free continental breakfast.

For a drink, you can stop by the motel's own lounge bar. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3-star West Mackay motel include Mackay Base Hospital and Jubilee Park.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$114* Per night/room 29 Mar. - 30 Mar.

STANDARD FAMILY ROOM

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mackay Rose Motel ratings based on 51 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mackay Rose Motel

Everyone (27) Couples (4) Business (1) Family (13) Other (1)
5 out of 5
Friendly staff, good food at the restaurant.

Posted by on 24 Mar. 2024

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2 out of 5

Posted by on 17 Feb. 2024

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3 out of 5

Posted by on 3 Feb. 2024

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4 out of 5
Good service and clean

Posted by on 16 Nov. 2023

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4 out of 5
Even though this was on the maan road i didn't hear any road noise at night time

Posted by on 15 Oct. 2023

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Comment from Hotel Management

2 Nov. 2023 by Manager

Hi Simon, We are glad to hear you got a good nights rest. We look forward to having you stay again.

4 out of 5
The room was clean and tidy. Undercover parking. Quite. Friendly staff and great service. Will book again

Posted by on 10 Oct. 2023

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Comment from Hotel Management

2 Nov. 2023 by Manager

Hi Joshua, We are glad you enjoyed your stay, we look forward to hosting you again in the future.

4 out of 5
Basic motel room bit tired But ok for the price Can’t expect too much at a budget motel

Posted by on 6 Aug. 2023

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1 out of 5
Please contact me immediately because you stuffed up the booking and didn't stay there

Posted by on 2 Aug. 2023

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Comment from Hotel Management

3 Aug. 2023 by Jack

Good Afternoon,We did not "stuff up" the booking, You informed us on the day of check in that you had not only mistakinlgy booked out motel but also booked in the wrong town.I'm Sorry but this is most unusual and we will not be able to assist further.ThanksJack

1 out of 5
When I stayed at the rose Motel I woke up at 4am to find the entire room was flooded after heavy rainfall and it was freezing. I waited for the office to open in the morning and went to the front desk to advise them, they simply asked was the roof leaking I explained no and they they're response was I'll check it out. No apologies no refund. I later realised that not only was my entire handbag wet but so was all the contents in it purse, paperwork etc. I contacted them again by phone and asked if they had checked the room. They said no but that they were informed by the cleaners that, that room had a shower leak. I once again stated this wasn't the case the room flooded from rain. They again replied they would check it out, never offered a tefund or compensation for my damaged property I would never ever stay at this property again. Not only that the rooms had not beencleaned properly beforehand. I wasn't the only guest there with an apparent shower leak either. If you looking for sewhere in Mackay to stay I would avoid this Motel! Dirty, poor customer service amd my property was damaged

Posted by on 25 Jul. 2023

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3 out of 5
Ok. No information in the room on what was available, ie wifi, breakfast and where to get it. No window glass just wooden slats, no privacy curtains, so if you want fresh air you don't get privacy.

Posted by on 20 Jul. 2023

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, barbecue grills, and a garden are also featured at the business-friendly Mackay Rose Motel. Free self parking is available. Smoking is allowed in designated areas at this 3-star Mackay motel.

  • 1 floor
  • 26 guestrooms or units
  • Built in 1972
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Mackay Rose Motel offers 26 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to patios. LED televisions come with cable channels and pay movies. Bathrooms include showers and complimentary toiletries. This Mackay motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private patio
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 8:30 AM.

Mackay Rose Motel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

The front desk at this property is open daily from 7 AM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 8 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Rose Hotel Mackay
  • Comfort Inn Rose Mackay
  • Mackay Rose Motel
  • Mackay Rose
  • Mackay Rose Motel Motel
  • Mackay Rose Motel West Mackay
  • Mackay Rose Motel Motel West Mackay
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.