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Reviews

3.6 / 5Good
60 reviews

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    The Sarit Centre
    5 min walk
  • Popular Location
    Westgate Shopping Mall
    12 min walk
  • Popular Location
    Nairobi National Museum
    2 min drive
  • Airport
    Nairobi (NBO-Jomo Kenyatta Intl.)
    22 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-28. Try updating your dates to see prices for your trip.

    About this area

    Nairobi

    Located in Nairobi, Hotel Emerald is in the city center and near the airport. Kenyatta Mausoleum and Teleposta Towers are local landmarks, and travelers looking to shop may want to visit Yaya Centre and The Sarit Centre. Giraffe Centre and David Sheldrick Elephant & Rhino Orphanage are also worth visiting. Our guests appreciate the hotel's location for the nightlife.

    Popular Location

    What's nearby

    • The Sarit Centre - 5 min walk
    • Westgate Shopping Mall - 12 min walk
    • Nairobi National Museum - 2 min drive
    • Kenya National Theatre - 4 min drive
    • Nairobi University - 4 min drive

    Getting around

    • Syokimau Station - 31 min drive
    • Nairobi (NBO-Jomo Kenyatta Intl.) - 34 min drive

    Restaurants

    • Vista – Restaurant offering international cuisine. Serves breakfast and lunch daily.

    About this property

    Hotel Emerald

    A restaurant, a nightclub, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a rooftop terrace are onsite. All 59 rooms offer WiFi, room service, and LCD TVs with cable channels. Premium bedding, coffee makers, and free newspapers are among the other amenities available to guests.

    Property amenities

    Internet

    Available in all rooms: WiFi (USD 0 per stay)
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request

    Food and drink

    Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: USD 30 per person
    1 restaurant and 1 coffee shop/café
    1 bar
    Room service available

    Things to do

    24-hour fitness center
    Nightclub

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Laundry facilities

    Conveniences

    ATM/banking services
    Free newspapers in lobby
    Front-desk safe
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken

    English
    Hindi
    Swahili
    Urdu

    Business services

    24-hour business center
    5 meeting rooms
    Computer station
    Conference center

    Outdoors

    BBQ grill(s)
    Rooftop terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible parking

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning
    Free cribs/infant beds
    Premium bedding

    Bathroom

    Bathrobes
    Bathtub or shower
    Designer toiletries
    Hair dryer
    Shampoo
    Soap
    Toilet paper

    Entertainment

    Cable channels
    LCD TV
    Premium channels

    Food and drink

    Coffee/tea maker
    Free bottled water

    More

    Desk
    Free newspapers
    Iron/ironing board (on request)
    Laptop-compatible safe
    Laptop-friendly workspace
    Phone
    3.6
    5 - Excellent
    14
    4 - Good
    26
    3 - Okay
    9
    2 - Mediocre
    7
    1 - Poor
    4
    3.9
    Cleanliness
    4.1
    Service and Staff
    3.7
    Amenities
    3.6
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Interesting location close to shopping and entertainment, staff was very helpful

    Stayed 1 night in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Dec. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.

    Stayed 3 nights in Oct. 2018

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Comfortable stay at a budget cost

    Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.

    Stayed 2 nights in Nov. 2019

    2/5

    • Disliked: Staff & service, amenities, property conditions & facilities

    Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good

    Stayed 1 night in Nov. 2019

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