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4.5 out of 5

"We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it make ... " More

By a verified traveller on Wed 29 Nov 2023

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Hotel Description

InterContinental Wellington, an IHG Hotel puts you in the heart of Wellington, within steps of Wellington Central Business District and Wellington Cable Car. Highlights at this hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, GPO, is open for breakfast and dinner. The Lobby Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Business amenities include a meeting room and a business center. Additionally, you'll find free WiFi in public areas, a 24-hour gym, and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this Wellington CBD hotel include Lambton Quay and TSB Bank Arena.

InterContinental Wellington, an IHG Hotel ratings based on 197 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Wellington, an IHG Hotel

Everyone (109) Couples (49) Family (36)
5 out of 5

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Jordie

Dear Justin,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

5 out of 5
The best

Posted by on 10 Dec. 2023

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Comment from Hotel Management

20 Dec. 2023 by Jordie

Dear William,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

3 out of 5
We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it makes the floor of the bathroom where you step out, soapy and slippery. Overall presentation was good but the design isn't the greatest. When I pointed the broken body wash pump at time of check-out, there were 3 people behind the desk at the time. Not one of them apologised for the inconvenience caused, one just said "thanks, I'll pass it on". I've worked in 5 star resorts myself in the past and this is not the kind of customer service expected in 4-5 star accommodations. Also, it was unclear whether the coffee pods in the room were complimentary or charged as it's placed alongside with the room service foods. It would be a good idea to label them complimentary if they are. And for the price we paid for the room, I was shocked to see 'long life milk" in the room opposed to a jug of fresh milk. I'm pretty certain most people would prefer the normal milk than the long life.

Posted by on 29 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by Jordie

Dear Sonoko,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We will certainly be looking into both the soap dispenser and staff reaction to the issue immediately.We hope you will visit us again soonBest regards, InterContinental Management Team

5 out of 5
Very nice and clean staff very helpful nice and close to the things we wanted to do

Posted by on 24 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Wellington IHG Reservation team

Dear Shane,Thanks for your feedback and taking the time to review our property. We are delighted to read that you had a great stay and we certainly appreciate your nice feedback. We strive to make each stay as pleasant and comfortable as possible.We hope to welcome you again the in the near coming future.Kind Regards,InterContinental Wellington

3 out of 5

Posted by on 7 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Wellington IHG Reservation team

Dear Scott,Thanks for staying with us. We appreciate your feedback!Kind RegardsInterContinental Wellington

4 out of 5

Posted by on 6 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Wellington IHG Reservation team

Dear Tania,Thanks for staying with us. We appreciate your feedback!Kind RegardsInterContinental Wellington

5 out of 5

Posted by on 3 Sep. 2023

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Comment from Hotel Management

6 Sep. 2023 by Wellington Reservation

Dear Nicolette,Thanks for staying with us. We appreciate your feedback!Kind RegardsInterContinental Wellington

4 out of 5
As indicated. Though I thought the room was a bit tired looking. There were marks on the carpet and the passage ways from room to lift needed vacuming. The staff were fabulous and it was very pleasant having a wine at the house bar, was very relaxing and bar staff were also fabulous.

Posted by on 24 Aug. 2023

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Comment from Hotel Management

31 Aug. 2023 by Jordie

Dear Vivienne,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

5 out of 5
The stay was relaxing.

Posted by on 20 Aug. 2023

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Comment from Hotel Management

21 Aug. 2023 by Jordie

Dear JOE, Thank you for your lovely feedback. The team and I are pleased you chose to stay with us and thank you for taking the time to share your experience. Your feedback is extremely valuable to us, a positive guest experience is something our staff takes great pride in and are vey happy to hear your stay was enjoyable.We hope you will visit us again. Warm regards, InterContinental Management Team

5 out of 5

Posted by on 29 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by InterContinental Management Team

Dear Waihoea,Thank you for your feedback following your recent stay at InterContinental Wellington. We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a memorable experience. I will be delighted to share your feedback with our team who I know will be pleased to note their friendly service towards yourself.Thank you again for sharing your experience, and we look forward to welcoming you back in the not-so-distant future. Warm Regards,InterContinental Management Team

About the InterContinental Wellington, an IHG Hotel

Location 2 Grey Street, Wellington, 6011

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi and wired Internet are free in public spaces. A 24-hour health club, tour/ticket assistance, and multilingual staff are also featured at the business-friendly InterContinental Wellington, an IHG Hotel. For a fee, parking is available. This Wellington hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Built in 1993
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Wellington Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Wellington, an IHG Hotel offers 234 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Wellington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

GPO - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Two Grey - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Lobby Lounge - This bar serves lunch, dinner, and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 40 for adults and NZD 22 for children
  • Valet parking fee: NZD 50 per night
  • Rollaway bed fee: NZD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel Wellington
  • InterContinental Wellington
  • Wellington InterContinental
  • Intercontinental Wellington Hotel Wellington
  • InterContinental Wellington Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.