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Alara Motor Inn

3.5-star property
52 Nebo Road, West Mackay, QLD 1800 796 370
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4.5 out of 5
Wonderful!
See all 224 wotif Reviews

"The floors under the beds need to vaccumed this is the second time in 6 months that I have said the same thing. Different rooms and still the same iss ... " More

By a verified traveller on Sun 07 Apr 2024

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Hotel Description

At Alara Motor Inn you'll be within a 20-minute walk of Jubilee Park and 1.7 km (1.1 mi) from Caneland Central. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub, kids' swimming pool, and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 8:30 AM and on weekends between 7:00 AM and 8:30 AM.

Places within a 30-minute walk of this 3.5-star West Mackay hotel include Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens.

Queen Room (Non Pet)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$123* Per night/room 30 Apr. - 1 May

Deluxe Family (Non Pet)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Accessible Room (Non Pet)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Pet Friendly Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Queen Single Room - Pet Friendly

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

King room (Non Pet)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Alara Motor Inn ratings based on 224 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alara Motor Inn

Everyone (135) Couples (43) Family (39)
3 out of 5
The floors under the beds need to vaccumed this is the second time in 6 months that I have said the same thing. Different rooms and still the same issues we had pistachios nut shells all under on of the beds and rubish. The parking is terrible not designated and watched two cars for one room which then meant we couldn’t even park for our room. General repairs you can’t use the exhaust fan in the bath room which also controls the main light as it screams and makes a terrible noise.

Posted by on 7 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Management :)

Thank you for taking the time to leave us a review. We will pass your concerns onto our housekeeping team. We are glad that you enjoyed your stay with and hope to see you again.

4 out of 5
Perfect.

Posted by on 3 Apr. 2024

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Comment from Hotel Management

4 Apr. 2024 by Management :)

Thank you for taking the time to leave us your lovely review. We are happy that you enjoyed your stay and we hope to welcome you back on your next trip to Mackay

5 out of 5
For a pet friendly Motor Inn it is brilliant . There was an off the floor bed for our dog , water bowl and chicken chew . It was clean , smelt lovely , air con wasnt too noisy , complimetary bottles of water , staff were friendly and helpful and the price was great .

Posted by on 30 Mar. 2024

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Comment from Hotel Management

31 Mar. 2024 by Management :)

Thank you for taking the time to leave us your lovely review. We are happy that you enjoyed your stay and we hope to welcome you back on your next trip to Mackay

4 out of 5
Booked a room for 2 adults and child (3 year old) and was put in a room with a king bed and no sofa bed. Had to pay for an upgrade for somewhere for our child to sleep which was frustrating

Posted by on 29 Mar. 2024

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Comment from Hotel Management

29 Mar. 2024 by Management :)

Sorry to hear that you were disappointed. The room you were given was the room you booked which only has a king bed and a lounge to sit on. In the future if you need another bed please ensure the room you book has sufficient bedding as it was only due to a last minute cancellation that we were able to offer you another room

5 out of 5
Clean, great restaurant, affordable

Posted by on 16 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Management :)

Thank you for taking the time to leave us your lovely review. We are happy that you enjoyed your stay and we hope to welcome you back on your next trip to Mackay

5 out of 5
Great staff pool was good however would have liked to have had the full menu at the restaurant.

Posted by on 5 Jan. 2024

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Comment from Hotel Management

19 Jan. 2024 by Management :)

Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay with and hope to see you again

1 out of 5

Posted by on 3 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by Management

Not sure why you have negatively reviewed us as you cancelled your booking and didn't actually stay?

4 out of 5
Nice and clean, quiet, friendly staff

Posted by on 2 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by Management :)

Thank you for taking the time to leave us your kind review. We are happy to hear that you enjoyed your stay with us.

4 out of 5
Nice motel with good amenities. Just saying, a full length mirror would be great, especially for those of us attending a special event.

Posted by on 12 Nov. 2023

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Comment from Hotel Management

18 Nov. 2023 by Management :)

Thank you for your review

5 out of 5
Very Clean, Spacious and Comfortable Room. Only concern was the Open Shower over a Corner Bath with No Rails for Support while Showering. Very Happy with Room.

Posted by on 18 Oct. 2023

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Comment from Hotel Management

21 Oct. 2023 by Management :)

We are delighted to hear that you had a wonderful experience overall. Your feedback about shower rails is duly noted, and we appreciate your input. We strive to improve our facilities and provide a more enjoyable stay for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

About the Alara Motor Inn

Location 52 Nebo Road, West Mackay, QLD 4740

Property Features

Alara Motor Inn offers its guests a children's pool, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a garden are also featured at Alara Motor Inn. Self parking is free.

  • 1 floor
  • 41 guestrooms or units
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Alara Motor Inn offers 41 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. This Mackay hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 8:30 AM and on weekends from 7:00 AM to 8:30 AM.

Onsite venue - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 8:00 PM
  • Monday - Friday: 7:00 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 7 PM on weekends.

This property's front desk is open during the following times:

  • Monday - Thursday: 7:00 AM - 8:00 PM
  • Monday - Friday: 7:00 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Pets allowed (no fees)
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 18 for adults and AUD 18 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alara Motor
  • Alara Motor Inn
  • Alara Motor Inn Mackay
  • Alara Motor Mackay
  • Alara Motor Inn West Mackay
  • Alara Motor West Mackay
  • Alara Motor Inn Hotel
  • Alara Motor Inn West Mackay
  • Alara Motor Inn Hotel West Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.