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4.3 out of 5

"This property is like a guest lodge that has been transported from Europe in the last century. Set on pretty forest acreage, there are views across th ... " More

By a verified traveller on Mon 26 Mar 2018

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Hotel Description

A luxury stay in Malua Bay awaits you at Chalet Swisse Spa. You'll be 7.5 km (4.7 mi) from Mogo Wildlife Park and 7.9 km (4.9 mi) from Birdland Animal Park. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

A day of pampering at Swisse Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and hydrotherapy. At the hotel's restaurant, you can grab a bite to eat. Enjoy the gym, outdoor tennis court, spa tub, and sauna. Plus you'll find free WiFi in public areas, a conference center, and coffee/tea in a common area. Each morning continental breakfast is served between 8:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Malua Bay hotel, you'll be 9 km (5.6 mi) from Batemans Bay Marina.

Executive Room, 1 Bedroom, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sea View Room (2 Nights)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 1 Bedroom, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Queen Bed, Non Smoking, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms, Refrigerator, Partial Ocean View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Chalet Swisse Spa ratings based on 74 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chalet Swisse Spa

Everyone (30) Couples (32) Family (12)
3 out of 5

Nice if you are looking for an olde worlde place.

Pros: The location, the views from our room.
Cons: The carpet felt quite old and I'm not sure when it had last been properly steam cleaned.
This property is like a guest lodge that has been transported from Europe in the last century. Set on pretty forest acreage, there are views across the water. If you are looking for a contemporary hotel experience this might not be right for you. The place is family run with continental breakfast - ideal for visiting Europeans who are feeling homesick.

Posted by on 26 Mar. 2018

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Comment from Hotel Management

30 Mar. 2018 by Herbert & Elizabeth

Hello, So what you liked were the ocean views, the pretty forest and acreage. You didn't mention that this is a quiet tranquil property with good facilities like bush- and rainforest walks, table tennis, tennis and archery. A library and games. Sure, we are not a "contemporary" hotel, or a motel with lots of action (and maybe noise at night). Our carpets were steam cleaned by a carpet cleaning company - as a matter of fact - only 2 weeks ago, so I can't understand how you can make such a negative statement. We - and many of our guests - are charmed with this European Alpine style, and it's not only for Europeans but from guests all over the world. I guess, we can't please everybody with this design.

3 out of 5
Not really good as they are not co operating on several issues like housekeeping and so on. At night, there is not enough light. It's very dark.

Posted by on 10 Mar. 2018

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Comment from Hotel Management

13 Mar. 2018 by Herbert

We have a tag on the door that asks if you want to have your room serviced. You did not put this tag on the outside of the door. You could have also asked at reception. We do have enough lighting, but maybe - coming from the restaurant ..........

4 out of 5
The condition of the building is getting tired. In its hay day it would have been a very place to stay at.

Posted by on 13 Nov. 2017

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Comment from Hotel Management

16 Nov. 2017 by Herbert

Hello Anonymous, This is a traditional Swiss Alpine style building. I do not know how you can make a statement about its "Hay Day"? Seems to me that this building is in it's prime. Your constructive comments would be appreciated. Give us a call or email, please.

4 out of 5
It was a great place for a weekend getaway with the kids

Posted by on 3 Oct. 2017

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Comment from Hotel Management

25 Oct. 2017 by Herb

Thank you.glad you enjoyed your stay. Kind regards, Herbert.

5 out of 5

Traditional bliss

Staying at the Chalet was like being wrapped up in a big warm hug...if you want super modern then it will not float your boat...but we say you will not know what you are missing...super cosy, so clean it amazes and Elizabeth and Herbert are the nicest couple. The location is wonderful and it feels like your a million miles from the hussle and bussle but in truth only ten minutes from The Bay, restaurants, clubs..whatever you want. Breakfast was included and was simple and enjoyable...perfect! The Chalet is so big and it really feels like you are in Europe..we will return...my parents would love it so we plan to bring them with us soon...we will enjoy sitting by the big fire once again with a glass of red and will not forget to pack the walking shoes next time.

Posted by , from NSW on 2 Sep. 2017

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Comment from Hotel Management

9 Sep. 2017 by Herby

Dear Linda, (descendent of Governor Mcquarrie) It was an absolute pleasure meeting you. We are very happy that you enjoyed your stay at Chalet Swisse Spa and particularly your praise of it and us. We look forward to seeing you again soon. Kind regards, Elizabeth and Herbert.

5 out of 5

Enjoy

Pros: Coffee on the deck enjoying the sun and view. The walks
Cons: They did provide breakfast but If they provided a full restaurant service, that would be good.
The staff were very friendly. The rooms have the 'Chalet Swisse' style. It does have an aged style, so enjoy it for that. The surrounding bush land provides a great walk with plenty of wild life. The view of the ocean if great. Enjoy

Posted by on 15 Nov. 2016

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Comment from Hotel Management

22 Nov. 2016 by Herby

Dear Guest, Thank you for your nice review. We are glad you enjoyed our property and hope to see you again soon. Because the breakfast is complimentary we provide a continental buffet breakfast, but as you would find in our compendium, we can offer you a hot breakfast at an extra small cost. Please try it next time. Kind regards, Herbert.

4 out of 5

Peaceful and friendly

Location: 10 minutes to Mogo Zoo and 15 to Mogo Town.
Such a pretty setting with gorgeous coastal views. Original owners for 27 years Herbert and Elizabeth make you feel welcome from the minute you meet them. Had fun with archery on site.

Posted by , from Wollongong on 29 Oct. 2016

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Comment from Hotel Management

22 Nov. 2016 by Herby

Dear Sheppo, Thanks very much for your happy comments. Hope to see you again soon - maybe we can find out how to make you stay a 5 out of 5 rating? Kind regards, Herbert.

2 out of 5

Out dated

Cons: Update the decor
The rooms inside are extremely outdated ? back into the 70' or 80's, very nice owners but need to update.

Posted by on 3 Apr. 2016

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Comment from Hotel Management

22 Nov. 2016 by info@chaletswissespa.com.au

Hello Anonymous, Actually, we would not want to furnish our rooms with steel and plastic. It does not fit the Alpine style of Chalet Swisse Spa. Regards, Herbert.

5 out of 5
lovely stay , a bit pricey as charged extra $40 per night for each extra guest , breakfast could be more substantial

Posted by on 22 Mar. 2016

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Comment from Hotel Management

22 Nov. 2016 by Herby

Dear Michael, Thank you for your kind review. Please understand that the upkeep of our facilities are the major cost, and the buffet breakfast is actually complimentary. Hope to see you again soon. Kind regards, Herbert.

4 out of 5

Beautiful setting, excellent service and hosts

The setting of the hotel was fantastic, the service from the owners was second to none, food was great and I will be going back.

Posted by , from Wollongong on 15 Mar. 2016

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Comment from Hotel Management

22 Nov. 2016 by Herby

Hello Gerry, I like that praise! Hope to see you again soon. Regards, Herbert.

Property Features

Chalet Swisse Spa offers its guests a full-service spa, an outdoor tennis court, and a spa tub. There's a restaurant on site. Business amenities include a business center and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 1550 square feet (144 square meters) and includes a conference center. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Chalet Swisse Spa. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. The property offers extended parking privileges.

  • 17 guestrooms or units
  • 2 levels
  • 3 buildings
  • Meeting rooms
  • 1550 sq ft of conference space
  • 144 sq m of conference space
  • Built in 1993
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Chalet Swisse Spa offers 17 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and hair dryers. Rooms open to balconies or patios. Each accommodation is individually furnished. LCD televisions are featured in guestrooms. This Malua Bay hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers.

  • Private balcony or patio
  • LCD television
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board available
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:30 AM to 9:30 AM.

Chalet Swisse Spa has a restaurant on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 10
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 8 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 8 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 14 for adults and AUD 14 for children
  • Airport shuttle fee: AUD 30 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chalet Swisse Spa
  • Chalet Swisse Spa Batemans Bay
  • Chalet Swisse Spa House
  • Chalet Swisse Spa House Batemans Bay
  • Chalet Swisse Hotel
  • Chalet Swisse Spa House Malua Bay
  • Chalet Swisse Spa Malua Bay
  • Chalet Swisse Spa Guesthouse Malua Bay
  • Chalet Swisse Spa Hotel
  • Chalet Swisse Spa Malua Bay
  • Chalet Swisse Spa Hotel Malua Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Chalet Swisse Spa.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.