- Liked: Property conditions & facilities, room comfort
- Disliked: Staff & service
The hotel has been refurbished to a high standard but there appears to be little attention paid to standards of customer service. A number of items were not available on the food menu although food served was good pub standard .Requests for items for the room were not met by housekeeping staff until further requests made. Room including bed not re-made during 3 night stay. This may be acceptable on New Years Day but not on next day. When bookings are taken for the festive period guests should expect that hotel would be staffed and services available to cover their stay. Clean towels were provided when requested. Some staff were very helpful and efficient but others do not appear to give the hotel much of a priority. Could be it was a bad time of year to visit but the festive period is surely important to the hospitality trade.