4.0 out of 5

"Close to beach Good restaurant on bottom floor Comfortable bed Cleanliness needs to be improved a little more Taps in the bathroom and kitchen did ... " More

By a verified traveller on Tue 03 Apr 2018

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Hotel Description

A romantic stay in the heart of Mission Beach awaits you at Castaways Resort & Spa Mission Beach. You'll be steps from Mission Beach and 1.6 km (1 mi) from Mission Beach Community Arts Centre. Highlights at this beachfront hotel include 3 outdoor swimming pools, a full-service spa, and a restaurant.

All 66 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. In-room dining is easy with amenities like fridges and room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Hairdryers and irons/ironing boards are also available.

A relaxing day at Drift Day Spa can include beachside massages, body wraps, and body scrubs along with hydrotherapy and mani/pedis. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the onsite fitness centre, spa tub, and seasonal outdoor swimming pool. 161 square feet (15 square metres) of event facilities include conference centres, and other business amenities include a business centre. Plus you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Free continental breakfast is available. There's also free self parking, along with the convenience of train pick-up service.

Places within a 15-minute drive of this 4-star Mission Beach hotel include Bingil Bay Beach and Clump Mountain National Park.

Castaways Resort & Spa Mission Beach ratings based on 233 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
1 out of 5
Where do I start...DO NOT...I repeat DO NOT stay in the "rainforest rooms" they absolutely stink...literally. The mould was so revolting i could barely stay in the room. Not even a shadow compared to the main resort which is 150mtrs down the road....the bathrooms and room decor is completely outdated and totally impractical...Premium price for a VERY below average room...the only posetive I have is the breakfast which was enjoyable....I could not recommend the rainforest rooms ....

Posted by , from townsville on 9 Apr 2018

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2 out of 5
did my feedback in the hotel on card, run down old shabby looking room, smelt mouldy all the time, for the price not worth it, paid extra for Easter, then surcharge on everything on top, had to request room tidy up as was told due to easter wasn't going to be done unless requested, breakfast included, not cooked breakfast that was extra, not told that on booking No offer to take bags to room, lift very small so if had a couple of bags very squashed Resort usually means activities - nothing! When I booked I asked for room with sea view, paid more, but was over the restaurant roof so view was obstructed Restaurant food was really nice, expensive but happy to pay for quality Probably would stay somewhere else as a lot of options in mission beaches

Posted by , from Townsville on 4 Apr 2018

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4 out of 5

Close to beach, very good restaurant

Pros: Close to beach Good restaurant on bottom floor Comfortable bed
Cons: Cleanliness Taps in the bathroom and kitchen did not have any aerators, water splashed us when we opened the taps
Location: Lots of restaurants Close to stinger nets Beach
Close to beach Good restaurant on bottom floor Comfortable bed Cleanliness needs to be improved a little more Taps in the bathroom and kitchen did not have any aerators, water splashed us when we opened the taps Close to lots of restaurants Close to stinger nets and beach

Posted by , from Townsville on 3 Apr 2018

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2 out of 5

Nice Staff but overall disappointing

Sewerage smell in beach house was “fixed” by spraying ambi pure. A/C ducts dripping water constantly. No wifi reception in beach house, only in lobby.

Posted by on 3 Apr 2018

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5 out of 5

Great location, secluded.

Pros: Picturesque views Great facilities Fantastic pools Rainforest gardens
Cons: The secondary rainforest accommodation complex could do with a bit of a refresh, but it's fine for a short stay.
Location: Dunk Island - short ferry trip Beach walks - lookout for crocs! Cassowary spotting Nice and secluded as you are 20kms off main highway - no drop-ins
This hotel is about 20kms off the main highway. The area was nice and secluded when I was there. Mission Beach has a feel similar to beaches further north like Palm Cove however, the relative quietness of the place (in comparison) is most welcome. The resort itself was fantastic. All staff were very friendly and welcoming. Resort facilities - pool, bar, restaurant etc. all great. I stayed for work but would love to come back on a holiday. Would highly recommend to any one.

Posted by , from Melbourne on 6 Feb 2018

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5 out of 5

Nice hotel close to the beach

Pros: Location!
Cons: The bathrooms have no ventilation!
Location: There are shops and excellent restaurants nearby, a beach that stretches for kilometres, walking tracks, water falls and swimming holes
We are from Cairns so we have stayed at Castaways many times over the years. We love it for it's location right on the waterfront with views of Dunk Island, and also it's proximity to the village shops and restaurants. The rooms are small but we hardly spent any time in the room, preferring to alternate between the pool and the beach/ocean. We loved having breakfast overlooking the sea of a morning. Can highly recommend it but don't expect luxury...it's comfortable and well positioned. Just be aware when booking that there are two properties, "oceanfront" accommodation and "rainforest" accommodation which is in a budget property on the street behind.

Posted by , from Cairns Australia on 4 Feb 2018

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4 out of 5

Good location

Our stay at castaways was very comfortable. The facilities were great as we have three kids they pretty much lived in the pools. Service was good as well. Location was good as u could walk to the shops . Was very happy with the whole service that castaway’s provided .

Posted by , from Cairns on 17 Jan 2018

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2 out of 5
Inadequate parking. Room wascooorly located no privacy. Not good value for money

Posted by , from townsville on 7 Jan 2018

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3 out of 5

Great spot, little outdated for price

Room was clean, view was great. Room service was way over priced for the quality. Kitchen staff were quite rude when ordering as if it was a hassle for us to order! Living area AC terrible, was cooler outside than using that. Overpriced for quality

Posted by , from mackay on 31 Dec 2017

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4 out of 5

Great location and facilities

Even though my room was in the older motel. I loved that I could use all the same facilities of ths resort. The complimentary continental breakfast is a nice bonus.

Posted by on 30 Dec 2017

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About the Castaways Resort & Spa Mission Beach

Location 2 Pacific Parade, Mission Beach, QLD 4852

Property Features

Castaways Resort & Spa Mission Beach offers its guests a full-service spa, 3 the outdoor swimming pools, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A beach bar, A poolside bar, and A bar/lounge. Free breakfast is served. Public spaces have free WiFi. Business amenities include A business centre and a meeting room. Event space at this hotel measures 161 square feet (15 square metres) and includes conference centres. A seasonal outdoor pool, spa services, and a library are also featured at the family-friendly Castaways Resort & Spa Mission Beach. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mission Beach hotel.

  • 66 guestrooms or units
  • 3 levels
  • 2 buildings
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Built in 1987
  • Continental breakfast (free)
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -3
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (144.8 km / 90 mi)
  • Property shuttles: Train station pick-up
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Castaways Resort & Spa Mission Beach offers 66 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries. Mission Beach's hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and amenities available on request include hypo-allergenic bedding.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free continental breakfast. An additional breakfast is available daily for a fee.

Bibesia Beach Club – This restaurant is located by the pool. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub and a fitness centre. Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Drift Day Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna and a spa tub. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 7 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM until 7 PM
If you are planning to arrive after 6:30 PM, please contact the property in advance using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD10.0 per night
  • Rollaway bed fee: AUD20.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castaways Resort Mission Beach
  • Castaways Resort
  • Castaways Mission Beach
  • Castaways Hotel On Mission Beach
  • Castaways Resort On Mission Beach
  • Castaways Resort & Spa Mission Beach Hotel Mission Beach
  • Castaways Resort And Spa Mission Beach

You should know

  • Castaways Resort & Spa Mission Beach offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.