- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
The propriety is beautiful, the rooms are modern and very clean. The 24/7 valet with in and out privileges is a huge bonus. The suites are attached to the Aloft hotel so it’s not hard to find. The only down side is the poor communication from Nuovo if there is an emergency. We had a situation where we accidentally locked both keys in the hotel room late at night... We went to the front desk thinking they could let us in, but they can’t because they are not affiliated with Nuovo.. All we could do was call a phone number that went to voicemail all night long.. Otherwise, the stay was good overall, we just felt helpless when we were locked out and could not reach a single soul from Nuovo for assistance when we needed them.