Standard Twin Room
Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$154 per night
ADVERTISING SPONSORED LISTING
The Swanston Hotel Melbourne Grand Mercure
195 Swanston Street,
Melbourne,
1800 796 370
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The Swanston Hotel Melbourne Grand Mercure
4.5 out of 5.0
"Nice hotel, great location for shopping & restaurants. Our go to Hotel in Melbourne. " More
Points Of Interest
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Hotel Description
Sitting areas, cable TV, and coffee/tea makers are featured in all 200 soundproofed rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Free newspapers, in-room massages, and safes are also available.
The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. Cocoon Bar is the hotel's own bar, serving drinks along with dinner and light fare. Other amenities include free WiFi in public areas, a fitness centre, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include Federation Square and Regent Theatre.
The Swanston Hotel Melbourne Grand Mercure ratings based on 1,043 Verified Reviews
Room cleanliness
4.0 out of 5.0
Service & staff
4.5 out of 5.0
Room comfort
4.0 out of 5.0
Hotel condition
4.0 out of 5.0
Guest reviews for The Swanston Hotel Melbourne Grand Mercure
The room we stayed in was beyond tired. The property is updating but the rooms still to be renovated were not the photos on Wotif.
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Comment from Hotel Management
18 Feb. 2019 by AM
Thank you for your feedback. Currently we have completed the renovation of about 60% of our rooms inventory. We are being transparent with our images and we put images with clear descriptions of refurbished and non-refurbished rooms. Thank you again for your feedback. Kind regards, Alex Mihardja Operational Project Manager
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Comment from Hotel Management
14 Feb. 2019 by AM
Thank you for your review. Sincerely, Alex Mihardja Operational Project Manager
Lovely staff when we checked in, rooms were nice and new. Only problem was the sheets had blood on them when we went to go to bed! Rang reception and they couldn't really care, although they did change the sheets when asked to
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Comment from Hotel Management
1 Feb. 2019 by AM
Thank you for staying with us. Sincere apologies that we were unable to provide you with a thoroughly comfortable & enjoyable stay. Rest assured that I have raised your concern to both our Executive Housekeeper and Front Office manager for their urgent attention. Sincerely, Alex Mihardja Operational Project Manager
I love everything about The Grand Mercure, especially the compassionate and attentive staff. An unfortunate incident occurred for me at the hotel. The reaction of the staff was exemplary.
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Comment from Hotel Management
31 Jan. 2019 by AM
I am sorry to hear about the unfortunate incident experienced, but couldn't be happier to read about the compassion and attention provided to you during the difficult situation. Thank you for your email to our General Manager too and we look forward to welcoming you back to the hotel in the near future. Sincerely, Alex Mihardja Operational Project Manager
Fabulous stay, great service, modern rooms, great facilities
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Comment from Hotel Management
29 Jan. 2019 by AM
We are so happy to read of your positive experience. We look forward to see you again for another fabulous stay. Sincerely, Alex Mihardja Operational Project Manager
New rooms for Pullman are excellent. A big improvement.
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Comment from Hotel Management
29 Jan. 2019 by AM
We are so thrilled to read your feedback on our recently refurbished Pullman rooms. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
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Comment from Hotel Management
29 Jan. 2019 by AM
Thank you for choosing our hotel, and for taking the time to write a review. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
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Comment from Hotel Management
29 Jan. 2019 by AM
Thank you for taking the time to share your feedback. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
Super relaxing, friendly staff. Will definitely be back!!
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Comment from Hotel Management
25 Jan. 2019 by AM
We are most appreciative of your positive feedback and we look forward to see you again for another relaxing stay. Sincerely, Alex Mihardja Operational Project Manager
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Comment from Hotel Management
24 Jan. 2019 by AM
Thank you for your 5 out of 5 review, truly appreciate it. Sincerely, Alex Mihardja Operational Project Manager
About the The Swanston Hotel Melbourne Grand Mercure
Location 195 Swanston Street, Melbourne, VIC 3000Renovations + Closures
The property will be renovating from 27 January 2019 until 27 September 2019 (completion date subject to change). The following areas are affected:
- Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Property Features
Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, tour or ticket assistance, and gift shops/newsstands are also featured at the luxury The Swanston Hotel Melbourne Grand Mercure. Parking is available for a fee. This 4.5-star Melbourne hotel is smoke free.
- 1 building
- 200 guestrooms or units
- 12 levels
- Dining venue
- Bar or lounge
- Coffee shop
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Storage area for luggage
- Tour and ticket information
- Concierge
- Gift shop
- Computer for guest use
- Newspapers in lobby (free)
- Television in lobby
- Lift
- No smoking on site
Family Friendly Amenities
- Family Property
- Free WiFi
- Soundproofed rooms
- Laundry facilities
- Free cribs/infant beds
Internet
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Parking
Self parking (surcharge) , Valet parking (surcharge)
Transport
- Airport: Melbourne, VIC (MEL-Tullamarine) (23.8 km / 14.8 mi)
- Train station: Spencer Street Station (1.3 km / 0.8 mi)
- Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
- Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Swanston Hotel Melbourne Grand Mercure offers 200 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.
- Sitting area
- Minibar
- In-room dining (24 hours)
- LCD television
- Cable channels
- Premium channels
- Coffee maker
- Shower
- Cribs (free)
- Housekeeping (daily)
- Newspapers (free)
- Massage in room (surcharge)
- Hairdryer
- Safe
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Sound-insulated rooms
- Climate control (air conditioning)
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cocoon Bar – This bar specialises in local cuisine and serves dinner and light fare. A children's menu is available. Happy hour is offered. Open selected days.
Soul Cafe – This Cafe specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.
Hotel Policies
Check-in
- Check-in time ends at midnight
- Check-in time starts at 2 PM
- Minimum check-in age is 18
Check-out
- Check-out by 11 AM
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
Pets
- No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between AUD 10 and AUD 25 for adults, and AUD 10 and AUD 25 for children (approximately)
- Self-parking fee: AUD 20 per night
- Valet parking fee: AUD 45.00 per night
- On-site credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Swanston Hotel Melbourne Grand Mercure
- Swanston Hotel Grand Mercure
- Swanston Melbourne Grand Mercure
- Swanston Grand Mercure
You should know
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
