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4.3 out of 5

"Nice hotel, great location for shopping & restaurants. Our go to Hotel in Melbourne. " More

By a verified traveller on Mon 27 Aug 2018

Hotel Description

A luxury stay in the heart of Melbourne awaits you at The Swanston Hotel Melbourne Grand Mercure. Within steps you'll find Bourke Street Mall and Melbourne Central within a 10-minute stroll. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

Sitting areas, cable TV, and coffee/tea makers are featured in all 200 soundproofed rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Free newspapers, in-room massages, and safes are also available.

The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. Cocoon Bar is the hotel's own bar, serving drinks along with dinner and light fare. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include Her Majesty's Theatre and Federation Square.

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$138 per night

Executive King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe King room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Swanston Hotel Melbourne Grand Mercure ratings based on 1,061 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Swanston Hotel Melbourne Grand Mercure

Everyone (690) Couples (224) Business (3) Family (140)
2 out of 5
Liked the central location. Did not like waiting an hour to be checked in, how old everything seemed to be, the terrible bed, or the overall cleanliness

Posted by on 14 Apr. 2019

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5 out of 5
Location is fantastic. Service was excellent. Our room was quirky and really clean.

Posted by , from Pottsville on 7 Apr. 2019

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5 out of 5
Shower was fantastic. Breakfast was great. Nicer coffee would be appreciated.

Posted by on 6 Apr. 2019

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5 out of 5
Staff friendly and helpful. Came quickly when requested. Hotel central.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

1 Apr. 2019 by AM

Thank you for sharing your recent positive experience with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
It was close to the regent theatre where we went to see the jersey boys

Posted by on 31 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by AM

Thank you for sharing your feedback. Very pleased to read that our central was only a short stroll away to where you needed to be at Regent Theater. We look forward to see you again. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Shame about the construction and being woken by machinery at 9am on a Saturday. Staff did warn us but only at check in.

Posted by on 30 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by AM

Please accept our sincere apologies for the inconveniences experienced due to our current refurbishment. We hope to see you again for a better experience. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5

Posted by on 30 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by AM

Thank you for sharing your 5 out of 5 review. We are very happy to receive it and we hope to see you again for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Position of hotel it’s close to everything and easy to get to

Posted by on 27 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by AM

We're pleased to see you enjoyed the convenient location of the hotel. We look forward to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
dislike nothing like friendly staff cleanliness location

Posted by on 26 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by AM

Dear NarathornPim, Thank you very much for sharing your positive experience. We are so happy to read that you enjoyed all aspects of your stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Lovely modern room & facilities. Service was great; and the room service food was decent. Good location; some noise from the street.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by AM

Dear Yukio, Thank you for choosing to stay with us recently and for sharing your feedback. We are delighted to read that you enjoyed most aspects of your stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

About the The Swanston Hotel Melbourne Grand Mercure

Location 195 Swanston Street, Melbourne, VIC 3000

Renovations + Closures

The property will be renovating from 27 January 2019 until 27 September 2019 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Tour or ticket assistance, gift shops/news stands, and concierge services are also featured at the luxury The Swanston Hotel Melbourne Grand Mercure. Parking is available for a fee. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 12 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.8 km / 14.8 mi)
  • Train station: Spencer Street Station (1.3 km / 0.8 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Swanston Hotel Melbourne Grand Mercure offers 200 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Cocoon Bar – This bar specialises in local cuisine and serves dinner and light fare. A children's menu is available. Happy hour is offered. Open selected days.

Soul Cafe – This Cafe specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 for adults, and AUD 10 and AUD 25 for children (approximately)
  • Self-parking fee: AUD 20 per night
  • Valet parking fee: AUD 45.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Hotel Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Swanston Grand Mercure

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.