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4.5 out of 5

"Friendly and super helpful staff. And the great location. " More

By a verified traveller on Thu 14 Mar 2024

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Pullman Melbourne City Centre. You'll be within steps of Bourke Street Mall and within a short 5-minute stroll of Melbourne Central. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and a gym.

The restaurant, Eva's Restaurant & Bar, serves local cuisine and is open for breakfast, lunch, and dinner. Blossom Rooftop Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Other amenities include free WiFi in public areas, a gym, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a short walk of this Melbourne Central Business District hotel include Regent Theatre and Queen Victoria Market is within 15 minutes.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$210* Per night/room 8 Apr. - 9 Apr.

Premium Room, 1 King Bed (Executive)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Premium, Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pullman Melbourne City Centre ratings based on 93 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Melbourne City Centre

Everyone (30) Couples (21) Family (27)
5 out of 5
Friendly and super helpful staff. And the great location.

Posted by on 14 Mar. 2024

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Comment from Hotel Management

15 Mar. 2024 by Alex Mihardja

Dear Jodie,Thank you for your feedback! We're thrilled to hear that you found our staff friendly and super helpful, and that you enjoyed our great location.We hope to welcome you back again soon for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant

4 out of 5
Great location, very friendly staff

Posted by on 7 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Alex Mihardja

Dear Caroline,Thank you for your kind words. We're thrilled you appreciated our great location and friendly staff. We look forward to hosting you again for another positive experience.Best regards,Alex MihardjaExecutive Assistant

5 out of 5
Being right in the centre of the shopping precinct was amazing also the room was well appointed and bed super comfortable. Highly recommend

Posted by on 26 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Alex Mihardja

Dear Margot,Thank you for your wonderful feedback. We're thrilled to hear you enjoyed being in the center of the shopping precinct, found the room well-appointed, and the bed super comfortable. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic experience.Sincerely,Alex MihardjaExecutive Assistant

1 out of 5
Poor slow service worst I’ve ever had

Posted by on 26 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Alex Mihardja

Dear Paul,Thank you for sharing your feedback. We apologize for the poor and slow service you experienced, which is not reflective of our standards. Your comments are valuable, and we will address this issue to improve our services. We appreciate your input and once again, our apologies.Sincerely,Alex MihardjaExecutive Assistant

4 out of 5
Incredible location! Great size rooms. Super friendly staff

Posted by on 19 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Alex Mihardja

Dear Amelia,Thank you for your wonderful feedback. We're thrilled you enjoyed our incredible location, spacious rooms, and the hospitality of our staff. Your positive comments are truly appreciated. We look forward to welcoming you back for another great stay.Best regards,Alex MihardjaExecutive Assistant

5 out of 5
Excelentserviceresturantexcelentandgreatstaffthankyou

Posted by on 12 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by AM

Dear John H,Thank you for your feedback. We're delighted to hear that you experienced excellent service in our restaurant and appreciated the great staff. Your kind words are appreciated, and we look forward to welcoming you again. Thank you.Sincerely,Alex MihardjaExecutive Assistant

5 out of 5
Was an amazing stay ! Couldnt thank the staff enough 😊

Posted by on 26 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Alex Mihardja

Dear Ashlee,Thank you for your kind words! We're thrilled to hear that you had an amazing stay with us. Our team is delighted to have contributed to your positive experience. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Alex MihardjaExecutive Assistant

4 out of 5

Posted by on 21 Nov. 2023

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Comment from Hotel Management

12 Dec. 2023 by Alex Mihardja

Dear Gregory,Thank you for staying with us and for your rating We appreciate your stay and hope to have the pleasure of hosting you again in the near future.Best regards,Alex MihardjaExecutive Assistant

5 out of 5
We had a lovely stay at pullmans, would highly recommend. Breakfast was super yummy. Rooms were lovely and clean. Amazing location, walking distance to everything in the city. 24hour check in and were more than accommodating to leave our bags there after checkout for a few hours while we continued exploring until we heading to airport. Absolutely loved our stay here. Will hopefully be back.

Posted by on 5 Nov. 2023

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Comment from Hotel Management

7 Nov. 2023 by Alex Mihardja

Dear Leighann,Thank you for your wonderful feedback. We're thrilled to hear that you had a lovely stay and enjoyed our super yummy breakfast, lovely and clean rooms, and amazing location. We're delighted to have been able to accommodate your needs, and we look forward to welcome you back on your next visit.Best regards,Alex MihardjaExecutive Assistant

5 out of 5
Great

Posted by on 2 Nov. 2023

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Comment from Hotel Management

2 Nov. 2023 by Alex Mihardja

Dear Lauren,Thank you for choosing to stay with us and for taking the time to leave such a positive review. We are delighted to hear that you had a great experience during your visit.We look forward to welcoming you back for another fantastic stay in the future.Best regards,Alex MihardjaExecutive Assistant

About the Pullman Melbourne on Swanston

Location 195 Swanston Street, Melbourne, VIC 3000

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Meeting rooms and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 581 square feet (54 square meters) and includes conference space. A health club, tour/ticket assistance, and multilingual staff are also featured at the luxury Pullman Melbourne City Centre. Parking is available for a fee. A complete renovation of Pullman Melbourne City Centre was completed in October 2019. This Melbourne hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1987
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.5 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Melbourne City Centre offers 204 accommodations with minibars and espresso makers. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Eva's Restaurant & Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Blossom Rooftop Bar - This rooftop bar specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Executive Club Lounge - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15–50 per person
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swanston Grand
  • Swanston Hotel
  • Pullman Melbourne on Swanston
  • Pullman Melbourne City Centre Hotel
  • Pullman Melbourne City Centre Melbourne
  • The Swanston Hotel Melbourne Grand Mercure
  • Pullman Melbourne City Centre Hotel Melbourne

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.