4.1 out of 5

"Amazing apartments, wonderful management, incredible location, best views in Melbourne, the pool and spa is outstanding. " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

At Serviced Apartments Melbourne - Platinum, you'll be 1 km (0.6 mi) from Eureka Tower and 1.2 km (0.8 mi) from SEA LIFE Melbourne. Highlights at this property include an indoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a flat-screen TV with digital channels, and each apartment features a furnished balcony, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. Nice touches to enhance your stay include free toiletries and premium bedding. A coffee/tea maker, a hairdryer, and an iron/ironing board are also available. Limited housekeeping is available.

Enjoy the fitness centre, spa tub, and steam room. Additionally, you'll find free WiFi in public areas and a lift. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4-star Melbourne Central Business District property include Rod Laver Arena and Melbourne Arts Centre.

Premier Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$149 per night

Three Bedroom Penthouse

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

Deluxe Two Bedroom Two Bathroom en Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Two Bedroom Two Bathroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, City View

Bed Count 1 King Bed Maximum Occupancy 10 Max

Four Bedroom Penthouse

Bed Count 3 Queen Beds Maximum Occupancy 10 Max

Serviced Apartments Melbourne - Platinum ratings based on 217 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Serviced Apartments Melbourne - Platinum

Everyone (180) Couples (2) Family (24)
5 out of 5
Nice apartment on the 48th floor, everything you neec for a few days stay, fabulous views over the city and ocean.

Posted by on 18 Feb. 2019

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4 out of 5
Great spot near transport, great views, next to supermarket and cafes

Posted by on 3 Feb. 2019

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4 out of 5
Good location, short walk to crown. Comfortable room, comfortable beds. Coffee and some extras would have been nice. Pool was closed when we stayed so didn’t get to use. Not too noisy, good stay overall.

Posted by on 2 Feb. 2019

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5 out of 5
View from apartment amazing spacious comfortable has everything you need to live comfortably

Posted by on 31 Jan. 2019

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3 out of 5
The apartment is beautiful. The check in was terrible, we arrived at 2pm to say the room wasn't ready yet, which wasn't a problem, we picked up the key and had a drink while we waited. We continued to try and call the contact to understand when our room would be ready. Our calls were never answered or returned. At 5pm we ended up just heading to the room to drop off our bags to find the room was actually ready, and no one had called to tell us. 3 hours we wasted waiting. The other disappointing thing was the pool was closed, and we had booked the hotel specifically to have a swim and were not told of this.

Posted by on 28 Jan. 2019

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4 out of 5
The fact that we had to go across the road to collect keys etc rather than at the reception was not ideal

Posted by on 26 Jan. 2019

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3 out of 5

Posted by on 23 Jan. 2019

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3 out of 5
Amazing location and great modern spacious apartment!! Very secure and safe, with incredible views of Melbourne. However a few small things to comment: - only 2 forks in the unit, I have a family of 3! - only 1 fry pan to cook with, no saucepan! Very hard to cook for a toddler with no utensils. - no facewahsers in the unit! - there is food on the walls and other people’s belongings still in the cupboard from previous guests - the bed in the master fell through the slats and we were unable to use on of the beds, which meant I slept on the couch and my husband slept on the unbroken side of the bed.

Posted by , from Auckland on 21 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Suzy-Customer Support

We're sorry for the inconvenience. We will definitely work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
The furniture and fittings where old and second hand. The old couches had stains on them. The apartment was cluttered!

Posted by on 20 Jan. 2019

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1 out of 5
The check in experience was a disgrace, they give two phone numbers to collect keys, both numbers never get answered. Internet was down for entire period, couldn’t contact anyone to get it fied

Posted by on 19 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Suzy-Customer Support

We're sorry for the inconvenience. We will definitely work hard to fix the issue you experienced. Thanks for letting us know.

About the Serviced Apartments Melbourne - Platinum

Location 45 Clarke Street, Southbank, VIC 3006

Property Features

As a guest of Serviced Apartments Melbourne - Platinum, you'll find an indoor pool, a spa tub, a steam room, and a fitness centre. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Serviced Apartments Melbourne - Platinum was completed in June 2016. This 4-star Southbank apartment is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 52 levels
  • Built in 2016
  • 1 conference room
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (26.6 km / 16.5 mi)
  • Train station: Spencer Street Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Serviced Apartments Melbourne - Platinum offers 43 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. This accommodation offers separate living rooms and includes desks. Beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. 55-inch Flat-screen televisions come with digital channels. Housekeeping is provided on a limited basis.

  • Bathrooms are partially open
  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Digital channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (limited)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

This property does not have a front desk. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests must contact this hotel in advance to reserve a parking space. Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25.00 per day
  • Late check-in fee: AUD 99 for check-in between 7 PM and midnight
  • Rollaway bed fee: AUD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serviced Apartments Melbourne Apartment
  • Serviced Apartments Apartment
  • Serviced Apartments
  • Serviced Apartments Melbourne Southbank

You should know

  • Registered guests are the only ones allowed to be in guestrooms.